In Clinic Visit Facilitator- Primary Care Clinic

Fairview Health Services; Minnesota; On-site; USD 35,000 - 50,000; Full time

Job summary

Fairview Health Services is seeking an In Clinic Visit Facilitator to enhance patient interactions and support clinic operations at Fairview Lakes Clinic. This role involves preparing patients for visits, coordinating care, and improving service delivery, bringing a collaborative spirit to a supportive healthcare environment.

Benefits

Medical, dental, vision plans

Life insurance

Short-term and long-term disability insurance

PTO and Sick and Safe Time

Tuition reimbursement

Retirement plan

Early access to earned wages

Qualifications

• 1 year of customer service experience required.
• Proficient with technology (computers, smart devices).
• Experience in healthcare setting is a plus.

Responsibilities

• Prepare patients for appointments by ensuring medical records are available.
• Assist in rooming process, collecting pertinent patient information.
• Support positive patient/provider connection during visits.

Skills

Customer Service

Technology Proficiency

Communication

Education

Current nursing, medical, social work, psychology, or pharmacy student

Completion of NA, EMT, or HUC program

Tools

Epic Health Records

Job description

Job Overview

Bring Your Possibilities to Fairview

At Fairview, we believe in the power of possibility — within ourselves, our teams, and the

communities we serve. We believe that leadership isn’t just a title — it’s a mindset we all

share. Whether you’re providing hands-on care, innovating behind the scenes, or

supporting those who do, your work matters.

Fairview has an immediate opening for an In Clinic Visit Facilitator to join our Primary Care team at our Fairview Lakes Clinic in Wyoming, MN. This is a 0.85 FTE (68 hours per two weeks pay period), benefits-eligible opening.

Visit Facilitators are a valuable member of our care team and collaborate with providers and support staff in meeting patient care needs during and between appointments in the clinic. Visit Facilitators on our team gain experience beyond patient care by working on collaborative projects with other clinics in our service line, leading process improvement initiatives in our clinic, serving as subject matter experts in the clinic, and receive ongoing competency and skills training by our clinical leads. Our team is committed to delivering excellent care to our patients, embracing diversity, being a welcome environment, and finding opportunities for personal and professional growth.

Responsibilities

• Prepare patients for their appointments including communicating with patients in advance of their scheduled appointment as needed to ensure medical records are collected, received and available for visit if applicable.
• Assist in the rooming process at the time of the in person visit by collecting and documenting pertinent information such as the reason for their visit, patient reported medication review, vitals collection with automated vitals machine and applicable health questionnaires.
• Prepare exam rooms and stock supplies
• Supports the patient connection to the provider for the visit and serves as a resource ensuring a positive patient/provider experience.
• Completes visit wrap-up ensuring the after-visit summary is provided and patients are aware of recommendations for follow up. This may include assisting with scheduling and coordinating follow-up appointments.
• Communicates effectively with patients, providers and other health professionals, demonstrating comfort in person and with virtual technologies.

Required

• At least 1-year of customer service experience
• Proficient with technology (computer hardware and programs, smart devices such as phones or tablets)

Preferred

• Current nursing, medical, social work, psychology, or pharmacy student
• Successful completion of: NA, EMT, or HUC program
• Experience with Medical terminology, Epic Health Records, Telephonic customer experience and has previously worked in a health-care setting

Benefit Overview

Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: https://www..fairview.org/careers/benefits/noncontract

Compensation Disclaimer

An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.
EEO Statement

EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status