In Clinic Visit Facilitator

Fairview Health Services; Hugo (MN); On-site; USD 32,000 - 42,000; Part time

Benefits offered by this job

Medical

Dental

Vision plans

Life insurance

Disability insurance

PTO and Sick and Safe Time

Tuition reimbursement

Retirement

Early access to earned wages

Job summary

Fairview Health Services in Hugo, MN is seeking a Visit Facilitator to join our Flex Workforce Team. This 0.8 FTE, benefits-eligible role involves supporting in-person clinic visits, preparing patients, and coordinating care across multiple clinics.

The position requires at least 1 year of customer service and comfort with technology; Epic Health Records experience is preferred. Travel between clinics and flexible scheduling are expected.

Qualifications

• 1 year of customer service experience.
• Proficient with technology (computer hardware and programs, smart devices).

Responsibilities

• Prepare patients for appointments and collect/verify medical records.
• Assist in rooming and document visit reason, vitals, and meds.
• Prepare exam rooms and stock supplies.
• Support patient connection to provider and ensure a positive experience.
• Complete visit wrap-up and assist with scheduling follow-ups.
• Communicate effectively with patients, providers, and health professionals.

Skills

Customer service

Technology proficiency

Telephonic experience

Education

Nursing/medical/social work/psychology/pharmacy student

Nursing Assistant, EMT, Health Unit Coordinator program

Tools

Epic Health Records

Job description

Job Overview

Fairview has an immediate opening for a Visit Facilitator to join our Flex Workforce Team in Hugo, MN This is a 0.8 FTE (64 hours per two week pay period), benefits-eligible opening.

This Visit Facilitator position supports the Flex Workforce. Flex workforce employees regularly travel to multiple clinics to fill open shifts and "regular" travel is defined as the expectation to be available to travel 100% at any time to different locations based on the business needs. The length of the assignment at a location will vary based on need (i.e., 1 day for ill call or an extended period of time), which includes the expectation to travel to more than one clinic during the day at a moment's notice. The nature of travel expectations (100%) and schedule expectations (unpredictable) provide a clear distinction between flex workforce employees and the expectations for travel (none or occasionally) and schedules (predictable) for other employees.

This position is responsible for supporting in person clinic visits, including communicating with patients prior to their visit and helping guide patients through the care experience. The visit facilitator gathers pertinent medical information from the patient and documents the information into the patient's medical record. This role also helps to ensure the exam rooms are stocked, equipment and supplies are available and assists with tasks that support the effectiveness and efficiency of the team. The visit facilitator may also assist in scheduling and coordinating appointments, preparing schedules and other delegated duties as assigned.

Responsibilities

• Prepare patients for their appointments including communicating with patients in advance of their scheduled appointment as needed to ensure medical records are collected, received and available for visit if applicable.
• Assist in the rooming process at the time of the in person visit by collecting and documenting pertinent information such as the reason for their visit, patient reported medication review, vitals collection with automated vitals machine and applicable health questionnaires.
• Prepare exam rooms and stock supplies
• Supports the patient connection to the provider for the visit and serves as a resource ensuring a positive patient/provider experience.
• Completes visit wrap-up ensuring the after-visit summary is provided and patients are aware of recommendations for follow up. This may include assisting with scheduling and coordinating follow-up appointments.
• Communicates effectively with patients, providers and other health professionals, demonstrating comfort in person and with virtual technologies.

Required Qualifications

• 1 year of customer service experience
• Proficient with technology (computer hardware and programs, smart devices such as phones or tablets)

Preferred Qualifications

• Current nursing, medical, social work, psychology, or pharmacy student
• Successful completion of, Nursing Assistant, Emergency Medical Technician, Heath Unit Coordinator program
• Medical terminology
• Epic Health Records
• Telephonic customer experience
• Previously worked in a healthcare setting

Benefit Overview

• medical
• dental
• vision plans
• life insurance
• short-term and long-term disability insurance
• PTO and Sick and Safe Time
• tuition reimbursement
• retirement
• early access to earned wages

Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: https://www.fairview.org/careers/benefits/noncontract

Compensation Disclaimer

An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.

EEO Statement

EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status