Improvement Optimization Advisor Associate

Geisinger; Danville (VA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Full benefits day one

Tuition reimbursement

Life & disability insurance

401(k) plan with Geisinger matches

Wellness program

PTO accrual

Job summary

Geisinger Medical Center seeks a professional to facilitate multidisciplinary improvement teams, gather data and analytics, and provide project management for operational and clinical staff. The role focuses on improving patient experience, safety, staff satisfaction, quality, timeliness and efficiency with measurable value.

Responsibilities include driving process improvements, embedding metrics, and collaborating with stakeholders to achieve substantial performance gains.

Qualifications

• Education: Bachelor’s Degree - Healthcare Related Degree
• Related work experience - Minimum of 2 years

Responsibilities

• Achieve project outcomes at target goals and stretch goals through follow-through and problem solving.
• Hardwire process improvements and embed metrics from clinical and administrative data.
• Analyze opportunities in clinical, operational and financial processes.
• Streamline workflows to drive efficiency.
• Engage stakeholders and sponsors, build support for improvement opportunities.
• Develop relationships with staff, providers and leaders to enable change.
• Facilitate multidisciplinary project teams and support accountable leaders.
• Use analytics and experience to identify performance improvement opportunities.
• Apply best practice improvement tools and external research to current projects.
• Collaborate with internal and external experts to leverage diverse knowledge.
• Document work products and methodologies for knowledge transfer.
• Pursue continuous personal development through biannual development plans.

Skills

Communication

Computer literacy

Critical thinking

Organizing

Teamwork

Education

Bachelor’s degree - healthcare related

Job description

Location:

Geisinger Medical Center (GMC)

Shift:

Days (United States of America)

Scheduled Weekly Hours:

40

Worker Type:

Regular

Exemption Status:

No

Job Summary:

Facilitates multidisciplinary improvement teams, gathers data, research, analytics and best practice information, and provides project management for operational and clinical staff to achieve positive strategic and tactical project results, efforts are typically focused within a more limited scope with regards to departments involved and reach of the project, to achieve improved patient experience, safety, staff satisfaction, quality, timeliness and efficiency improvement while achieving a favorable value.

Job Duties:

• Consistently achieves project outcomes at target goals and reaches stretch goals frequently through consistent follow-through, creative problem solving, removing barriers and tenacious focus on results.
• Hardwires process improvements and embeds process and outcome metrics in improvement initiatives that: draw data electronically from clinical and administrative records, are presented in easy to understand graphic format, and have sufficient detail to identify specific sources of actionable opportunity.
• Analyzes and identifies opportunities in clinical, operational and financial processes.
• Streamlines clinical, operational and financial processes and workflows to drive efficiency.
• Assesses the stakeholder environment and works with project sponsors and leaders to build the support and will to address improvement opportunities among staff, providers and leaders, e.g. RACI tool.
• Develops relationships to achieve important change with staff, providers and leaders.
• Facilitates multidisciplinary project teams and is able to support accountable leaders in managing project teams.
• Uses analytic, experiential and subjective assessment skills to identify substantial performance improvement opportunities within assigned projects.
• Identifies and applies relevant best practice improvement tools and solutions from prior training and experience, internal best practices, literature and external research and applies them to current projects; innovates on selective components of best practice approaches.
• Collaborates with others to utilize expertise from multiple sources, including external to the project team.
• Documents work products and methodologies to enable analysis and knowledge transfer.
• Continuously seeks to improve personal performance through managing biannually updated development plan.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Position Details:

Hours: 7:00 am - 3:30 pm (or) 8:00 am - 4:30 pm

Role Requirements:

• Education: Bachelor’s Degree - Healthcare Related Degree
• Related work experience - Minimum of 2 years

Benefits of working at Geisinger:

• Full benefits (health, dental and vision) starting on day one

• Three medical plan choices, including an expanded network for out-of-area employees and dependents

• Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) anda health savings account (HSA)

• Company-paid life insurance, short-term disability, and long-term disability coverage

• 401(k) plan that includes automatic Geisinger contributions

• Generous paid time off (PTO) plan that allows you to accrue time quickly

• Up to $5,000 in tuition reimbursement per calendar year

• MyHealth Rewards wellness program to improve your health while earning a financial incentive

• Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones

• Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care. Access free legal guidance, mental health visits, work-life support, digital self-help tools and more.

• Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance

Education:

Bachelor’s Degree-Healthcare Related Degree (Required)

Experience:

Minimum of 2 years-Related work experience (Required)

Certification(s) and License(s):

Skills:

Communication, Computer Literacy, Critical Thinking, Organizing, Teamwork

OUR PURPOSE & VALUES:

Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities.

• KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.
• EXCELLENCE: We treasure colleagues who humbly strive for excellence.
• LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.
• INNOVATION : We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
• SAFETY: We provide a safe environment for our patients and members and the Geisinger family.

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.

We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.