Improvement Advisor

The SSI Group; Madison (WI); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health and dental insurance

Paid parental leave

Short-term disability

Long-term disability

Life insurance

Flexible spending account

Employee assistance programs

Tuition reimbursement

Pet insurance

Eyewear discounts

Job summary

GHC-SCW in Wisconsin seeks an Improvement Advisor to educate and coach Lean/continuous improvement across the organization, guiding A3 Problem Solving, Kaizen events and the Lean Management System. You will collaborate with leaders, clinicians, front-line staff and patients to design systems that yield better outcomes.

You will facilitate change management, apply project management principles, promote stakeholder engagement, teach teams, and translate strategic goals into local action plans

Qualifications

• Bachelor’s degree in Business or Healthcare Administration, Health Science, Operations Management, Industrial Engineering, or related field or equivalent combination of education and experience.
• One (1) year of experience coaching teams and facilitating continuous improvement initiatives.
• Ability to provide reliable transportation to GHC-SCW facilities and offsite meetings, as required.
• Ability to work with diverse teams representing various disciplines and all levels of staff.
• Excellent communication and active listening skills.
• Ability to plan collaborative efforts with other departments.
• Skilled at facilitating a group process, building teams and transferring knowledge and skills.
• Able to demonstrate strategic thinking to guide alignment with organizational goals and priorities.
• Ability to solve problems, make independent decisions, formulate reports, and interpret data.
• Ability to work independently, be result oriented, manage multiple priorities and frequent change in duties and volume of work.
• Ability to maintain confidentiality of sensitive information.
• Able to handle medium to large scale projects involving multiple resources and spanning many months from start to finish.
• Ability to travel to meetings in various sites, sometimes multiple locations in one day.
• Knowledge of Microsoft Word, Excel, Visio and PowerPoint.
• Knowledge of project management tools and techniques.
• Lean Certification or training preferred.

Skills

Communication

Active listening

Strategic thinking

Problem solving

Education

Bachelor’s degree

Tools

Word

Excel

Visio

PowerPoint

Job description

This position offers a hybrid work arrangement, combining onsite and remote work based on departmental needs and business requirements.

The Improvement Advisor serves as a proactive educator and coach of improvement providing a wide range of expertise and support with Lean/continuous improvement initiatives across the organization including A3 Problem Solving, Kaizen events and the organization’s Lean Management System. The Improvement Advisor interacts with leaders at all levels of the organization, clinicians, front-line staff and other stakeholders including patients to design and implement systems that produce optimal outcomes. This role supports the planning, execution and monitoring of Lean/continuous improvement initiatives that support strategic priorities by translating strategic goals into tactical action plans at the local level. The incumbent deploys use of critical thinking, systems thinking, problem-solving and data analytics skills.

This position serves as a facilitator of change management principles and applies project management principles and methodologies to address opportunities for improvement while promoting stakeholder engagement in solution development and ownership of action plans. In addition, this role teaches, coaches, and advises team members on Lean/continuous improvement.

GHC-SCW is a quality driven cooperative built on collaboration, community involvement, innovation, and belonging. In dedication to the health and well-being of our employees, we offer a comprehensive benefits package that includes health and dental insurance, along with paid parental leave, short-term disability, long-term disability, and life insurance. Additional benefits include a flexible spending account, employee assistance programs, tuition reimbursement, pet insurance, eyewear discounts, and more.

The incumbent knows and abides by all Group Health Cooperative of South Central Wisconsin (GHC-SCW) organizational and departmental policies, sets personal standards and strives for high quality work in completing assignments, performs job duties in a timely manner, and represents the organization in a positive manner.The incumbent understands our Mission, Vision, and Common Values (stated below) and is committed to promote these values in behavior and attitude.

Job Specific Minimum Qualifications

1. Bachelor’s degree in Business or Healthcare Administration, Health Science, Operations Management, Industrial Engineering, or related field or equivalent combination of education and experience.
2. One (1) year of experience coaching teams and facilitating continuous improvement initiatives.
3. Ability to provide reliable transportation to GHC-SCW facilities and offsite meetings, as required.
4. Ability to work with diverse teams representing various disciplines and all levels of staff.
5. Excellent communication and active listening skills.
6. Ability to plan collaborative efforts with other departments.
7. Skilled at facilitating a group process, building teams and transferring knowledge and skills.
8. Able to demonstrate strategic thinking to guide alignment with organizational goals and priorities.
9. Ability to solve problems, make independent decisions, formulate reports, and interpret data.
10. Ability to work independently, be result oriented, manage multiple priorities and frequent change in duties and volume of work.
11. Ability to maintain confidentiality of sensitive information.
12. Able to handle medium to large scale projects involving multiple resources and spanning many months from start to finish.
13. Ability to travel to meetings in various sites, sometimes multiple locations in one day.
14. Knowledge of Microsoft Word, Excel, Visio and PowerPoint.
15. Knowledge of project management tools and techniques.
16. Lean Certification or training preferred.

Our Mission Statement:

We partner with members and the communities we serve to maximize health and well-being.

Our Vision:

As a local, not-for-profit, member-owned Cooperative, we are the most trusted resource for lifelong health and well-being in the communities we serve.

Our Values

• We are a not-for-profit Cooperative
• We are member-centered
• We are equitable and inclusive
• We are quality-driven
• We are innovative
• We are community involved

We believe:

Healthcare is a human right.

In treating all people with dignity and respect.

There is strength in diversity.

Equity celebrates our humanity.

We are better together.