Import Document Analyst (Remote)

Shapiro; Baltimore (MD); Remote; USD 48,000 - 58,000; Full time

Job summary

Join a well-established family-owned business that has been a leader in shipping and logistics for over a century. As an Import Document Analyst, you will play a crucial role in managing customs entries and providing outstanding customer service in a fast-paced environment. This position offers a unique opportunity to work with a dedicated team while ensuring compliance with U.S. Customs regulations. If you are detail-oriented, organized, and eager to contribute to client success, this role is perfect for you. Experience the satisfaction of being part of a company that values transparency and employee development.

Qualifications

• 1-2 years in customs brokerage or import entry with ocean freight experience.
• Proficiency with Excel, Office, and vendor systems is essential.

Responsibilities

• Provide excellent customer service and manage vendor relations.
• Handle customs entries and client communications from start to billing.

Skills

Communication Skills

Problem-Solving Skills

Project Management

Detail-Oriented

Computer Proficiency (Excel, Office)

Education

1-2 years in Customs Brokerage

Background in Supply Chain Logistics or International Business

Tools

Excel

Office Suite

Proprietary Databases

Job description

IMPORT DOCUMENT ANALYST (Customs Brokerage)

States (only) for remote work: We are based in MD and SC, but you can live in FL, NJ, PA, NY, NC, GA, or VA. Headquarters is located in Locust Point, Maryland (Baltimore County).

Join our team at Shapiro, a company with over 110 years of experience in shipping and logistics. We are committed to transparency, employee development, and technological innovation.

Role Overview: As an Import Document Analyst, you will manage an end-to-end desk handling trucking, billing, traffic, steamship lines, ISF filings, Customs exams, and providing exceptional customer service. You will be an integral part of our team, supporting our clients' business goals.

Responsibilities:

• Provide excellent customer service in a dynamic environment.
• Learn and stay updated on U.S. Customs regulations.
• Manage vendor relations, internal communications, and industry monitoring.
• Handle customs entries and client communications from file opening to billing.

Skills and Qualifications:

• Professional, ethical behavior and adherence to company procedures.
• Strong communication, problem-solving, and project management skills.
• Proficiency with computer tools such as Excel, Office, and proprietary databases.
• Resourceful, organized, detail-oriented, and team-oriented.
• Reliable, punctual, and disciplined to follow SOPs.
• Ability to multitask under pressure and adapt to changing priorities.

Experience and Education:

• Minimum 1-2 years in customs brokerage or import entry, with experience in ISF, trucking, billing, and customer service. Ocean freight experience is essential; air freight is a plus.
• Preferred background in Supply Chain Logistics or International Business.
• At least 1 year with PC applications, databases, and vendor systems.
• Experience with OGA regulations (FDA, USDA, FCC, DOT) is desirable.

Employment Details: Full-time, non-exempt position with an annual salary of $48,000 - $58,000.

About Shapiro: A third-generation family-owned business founded in 1915, providing comprehensive door-to-door shipping, Customs brokerage, and freight forwarding services. We deliver, and problem-solving is our motto.