Import Customs Manager - Mandarin Required

Creative Innovation; Ontario (CA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Creative Innovation is seeking a Senior Customs Specialist to manage in-house U.S. import customs operations, coordinating documentation, clearance, duty payments, and cargo release with brokers and internal teams.

You will review invoices, packing lists, bills of lading, HTS classifications, declared values, and country of origin to ensure accurate customs information, while monitoring ACE filings and updating internal records. Bilingual in Mandarin and English required.

Qualifications

• At least three years of hands-on experience in U.S. import customs clearance or in-house customs operations.
• Strong practical knowledge of U.S. customs duty declarations, entry corrections, duty payments, refunds, and drawback procedures.
• Hands-on experience with ACE and relevant customs filing systems, including reviewing entry records, tracking filing status, and reconciling duty information.
• Working knowledge of HTS classification, customs valuation, country-of-origin requirements, and applicable duties and tariffs.
• Ability to independently manage daily customs operations, resolve discrepancies, and coordinate complex clearance issues with customs brokers.
• Proficiency in Mandarin Chinese and English for daily business communication and documentation.
• Strong attention to detail, accountability, communication skills, and the ability to manage multiple time-sensitive tasks.
• Must have valid authorization to work in the United States and be available to work on-site. Remote work is not available.
• This is an in-house customs operations position. A U.S. Customs Broker License is not required.

Responsibilities

• Handle in-house U.S. import customs operations, coordinating documentation, customs clearance, duty payments, and cargo release with customs brokers and internal teams.
• Review commercial invoices, packing lists, bills of lading, HTS classifications, declared values, and country of origin to ensure accurate and consistent customs information.
• Coordinate customs duty declarations, entry corrections, duty refunds, and drawback claims as applicable. Prepare supporting documents, review filing records, and track each case through completion.
• Use the ACE and relevant customs filing systems to review entry status, duty information, and clearance records. Maintain accurate internal tracking records.
• Reconcile duty payments, customs statements, and broker charges, and investigate discrepancies with customs brokers and finance teams.
• Independently follow up on customs examinations, cargo holds, documentation requests, and clearance delays, coordinating with relevant parties to resolve issues.
• Monitor changes in U.S. customs requirements and tariff policies, assess their impact on daily operations, and communicate relevant updates internally.
• Maintain customs documentation and refund records, support internal compliance reviews, and provide operational guidance to internal teams.

Skills

Mandarin & English

Attention to detail

Documentation coordination

Communication skills

Problem solving

US work authorized

Tools

ACE

HTS classification

Customs filing systems

Job description

Benefits

• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Senior Customs SpecialistKey Responsibilities

• 1. Handle in-house U.S. import customs operations, coordinating documentation, customs clearance, duty payments, and cargo release with customs brokers and internal teams.
• 2. Review commercial invoices, packing lists, bills of lading, HTS classifications, declared values, and country of origin to ensure accurate and consistent customs information.
• 3. Coordinate customs duty declarations, entry corrections, duty refunds, and drawback claims as applicable. Prepare supporting documents, review filing records, and track each case through completion.
• 4. Use the Automated Commercial Environment (ACE) and relevant customs filing systems to review entry status, duty information, and clearance records. Maintain accurate internal tracking records.
• 5. Reconcile duty payments, customs statements, and broker charges, and investigate discrepancies with customs brokers and finance teams.
• 6. Independently follow up on customs examinations, cargo holds, documentation requests, and clearance delays, coordinating with relevant parties to resolve issues.
• 7. Monitor changes in U.S. customs requirements and tariff policies, assess their impact on daily operations, and communicate relevant updates internally.
• 8. Maintain customs documentation and refund records, support internal compliance reviews, and provide operational guidance to internal teams.

Qualifications

• 1. At least three years of hands‑on experience in U.S. import customs clearance or in‑house customs operations.
• 2. Strong practical knowledge of U.S. customs duty declarations, entry corrections, duty payments, refunds, and drawback procedures.
• 3. Hands‑on experience with ACE and relevant customs filing systems, including reviewing entry records, tracking filing status, and reconciling duty information.
• 4. Working knowledge of HTS classification, customs valuation, country‑of‑origin requirements, and applicable duties and tariffs.
• 5. Ability to independently manage daily customs operations, resolve discrepancies, and coordinate complex clearance issues with customs brokers.
• 6. Proficiency in Mandarin Chinese and English for daily business communication and documentation.
• 7. Strong attention to detail, accountability, communication skills, and the ability to manage multiple time‑sensitive tasks.
• 8. Must have valid authorization to work in the United States and be available to work on‑site. Remote work is not available.
• 9. This is an in‑house customs operations position. A U.S. Customs Broker License is not required.

Preferred Qualifications

• 1. Experience coordinating duty refunds, drawback claims, or post‑entry adjustments with customs brokers.
• 2. Experience with ocean imports, international freight forwarding, or cross‑border e‑commerce logistics.
• 3. Experience maintaining customs records, reviewing broker performance, or supporting internal compliance reviews.

Compensation and Benefits

Salary: Negotiable based on relevant experience and qualifications.

Benefits: Fully covered UHC PPO health, vision, and dental insurance, plus paid time off.

Immigration and employment support: H-1B / OPT support available.