Implementations Manager

Alertus Technologies; Baltimore (MD); On-site; USD 60,000 - 84,000; Full time

Benefits offered by this job

Unlimited Paid Time Off

401(k) Retirement Plan

Medical, Dental, and Vision Plans

Employee Referral Bonuses

Flex Scheduling

Job summary

Alertus Technologies is looking for an Implementations Manager to drive growth and enhance customer satisfaction. This role requires a strong technical background and relationship-building skills to facilitate product implementations across various markets.

The ideal candidate possesses 2+ years of relevant experience and a Bachelor's degree in an IT field. Benefits include unlimited paid time off and a comprehensive benefits package.

Qualifications

• 2+ years of relevant experience required.
• Experience implementing and troubleshooting hardware is a plus.
• Ability to travel to customer sites 20-30% of the time.

Responsibilities

• Serve as a trusted partner in the Alertus solution for various customers.
• Lead day-to-day customer implementations.
• Document configurations and key learnings.
• Drive product adoption throughout the contract lifetime.
• Deliver presentations and training experiences.
• Analyze customer usage and develop improvement strategies.
• Manage internal tasks and account maintenance.
• Partner cross-functionally to address customer needs.
• Develop educational collateral for customers.

Skills

Customer relationship management

Technical expertise

Server fundamentals

Software networking

System deployment

Curiosity for new technologies

Innovative mindset

Education

Bachelor’s Degree in IT-related field

Certifications (A+, Network+, PMP)

Job description

Company Description

At Alertus, protecting people from harm is our mission and our passion. As the leader in mass notification, we are committed to providing customizable, scalable, and cost-effective solutions, as we know even a few seconds of warning can help save lives during an emergency.

Our employees are integral to the company’s success and impact countless people's lives, safety, and well-being. We aim for a positive, collaborative environment that allows employees to work across departments easily and effectively.

Job Description

We are looking for an all-star to play a critical role in driving Alertus' rapid growth. The Implementations Manager will report to the Sr. Manager, Implementations Services, and will be a key player in bringing our mission to life. Implementation Managers are responsible for driving product implementation, customer satisfaction, and customer growth across the government, commercial, education, and healthcare markets.

This is a customer-centric role where building strong relationships and using your technical background are the keys to successful product implementations. Our ideal candidate is a self-motivated problem solver with a strong desire to create champions of the Alertus solution.

A Day in the Life:

• Serve as a trusted partner and technical expert in the Alertus solution for our wide array of customers spanning the government, commercial, education, and healthcare markets.
• Act as the day-to-day lead for customer implementations
• Develop and maintain relationships with key stakeholders to ensure delivery of customer goals and objectives
• Document and blueprint configuration, best practices, use cases, value propositions, and other key learnings as Alertus grows and scales into new and emerging markets
• Independently and collaboratively drive product adoption to increase product stickiness throughout the lifetime of the contract
• Deliver presentations and a premium training experience that inspires each user to utilize Alertus solutions
• Analyze customer usage, develop strategies for customer improvement that align with the customer’s needs, and act on those plans to drive value independently or collaboratively with the team
• Manage internal tasks and account maintenance duties (e.g. SalesForce, internal requests) to ensure activities are updated daily and deadlines are met
• Proactively partner cross-functionally with Sales, Marketing, Product Development, and Executive team members to address customer needs and drive account growth
• Identify needs for customer education: develop collateral, conduct webinars, and create improved on-demand learning opportunities for our customer base

Required Skills & Abilities:

• Ability to travel to customer sites 20-30% of the time
• Knowledge in the fundamentals of servers, software, networking, and other data center technologies
• Experience implementing and troubleshooting hardware a plus
• Demonstrated experience in system deployment
• Ability to cultivate and nurture long-lasting relationships with customers
• A genuine curiosity for new and emerging technologies
• A strategic, innovative mindset

Education & Experience:

• Bachelor’s Degree in an IT-based field or equivalent work experience
• Certifications such as A+, Network+, and PMP a plus
• 2+ years of relevant experience

Alertus Career Advantages:

• Unlimited Paid Time Off
• Paid Holidays
• 401(k) Retirement Plan
• Medical, Dental, and Vision Plans
• Short-term Disability, Accident, Hospital, and Cancer Insurance
• Live Near Your Work Homebuying Incentive Program
• Employee Referral Bonuses
• Flex Scheduling

$60,000 - $84,000 a year

The referenced base salary range represents the low and high end of Alertus’ salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will depend on several factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications.

Additional Information:

All applicants who wish to be employed by Alertus, regardless of work location, must be fully vaccinated or in the progress of vaccination by the first day of their employment (some exceptions may be considered if within the guidelines of the company policy). Proof of vaccination or exemption must be provided prior to their start date.

Protecting people from harm is what we do. It's our mission and our passion. As a company dedicated to developing advanced technologies to help save lives, we feel strongly that our employees protect themselves and others from a potentially fatal virus. We encourage everyone who can safely do so to vaccinate against COVID-19.

All your information will be kept confidential according to EEO guidelines.

EEO/AA Employer M/F/D/V

AT THIS TIME, ALERTUS DOES NOT PROVIDE VISA SPONSORSHIP