Implementation Technical Analyst

Haynes, Inc; North Charleston (SC); On-site; USD 64,000 - 73,000; Full time

Benefits offered by this job

Paid holidays

401k match

Medical/dental/vision

Tuition reimbursement

Training program

Job summary

Haynes Inc. is seeking an Implementation Technical Analyst to support the Department of State in Charleston, SC. The role focuses on designing and delivering training for the CGFS/ CST implementation team, maintaining training materials, and providing Tier I support for overseas posts.

A Secret Clearance is required or must be obtainable, with a full-time schedule at Dyess Ave, North Charleston. The starting salary range is $63,800–$72,800 plus generous benefits.

Qualifications

• Specialized, in-depth subject matter experience with Federal accounting and financial management policies, practices, reporting, and operations is desirable.
• Demonstrated capability analyzing complex financial systems requirements, troubleshoot, and issues.

Responsibilities

• Assist in designing, developing, and delivering formal and informal training for overseas DoS financial systems.
• Assist with updating training aides, syllabuses, handouts, and training databases.
• Collaborate with trainers and update materials for new releases and for online training modules.
• Set up and maintain training databases, webinars, and Training Accounts; support conversions and post-go-live activities.
• Provide Tier I helpdesk support during post-conversion periods and coordinate with Tier II experts.

Skills

Federal accounting

Financial systems analysis

Troubleshooting

Customer support

DEVNET & training DB

Tools

Microsoft 365

Job description

Haynes Inc an experienced long-term government contractor, is searching for a Implementation Technical Analyst to serve our client, the Department of State (DOS) in beautiful Charleston, SC. To be considered for this job, the candidate must be able to obtain a security Secret Clearance, or already possess one. A Secret Clearance will open a lot of other doors for your career with the Government, including the possibility of being hired directly. This is a full-time job with starting salary range of $63,800 - 72,800 PLUS generous benefits package (outlined below)

About Haynes, Inc.

Haynes Inc, continues to partner with Department of State (DoS) in Charleston, SC. Our 80+ employees. support the DoS Comptroller and Global Financial Services (CGFS) Center in the areas of: Global Compensation, Information Systems Security (ISSO), and Global Financial Operations. We serve the U.S. Foreign Service, Department of State Civil Service, Foreign Service Retirees, Embassies, and Overseas U.S. Agencies reaching 180 countries and 140 currencies. Haynes, Inc. provides services in: Accounting, Administration, Budget, Travel, Vouchering, Accounts Receivables, Reconciliation, Systems Analysis, Information Systems, Computer Security, Payroll and Compensation, Treasury, Payroll Customer Service, Training, Audits, and Paralegal Analysis.

Haynes, Inc. provides our employee family a robust benefits package including: 11 paid Federal holidays, generous Employer Match on your 401k, Paid Time Off, Medical/Dental/Vision Insurance, Flexible Spending Accounts, Life Insurance, Disability, Tuition Reimbursement, free Professional Development & Training Program with 9000+ courses, and more! We thrive on providing a good work/life balance and in creating an inclusive culture where employees feel valued, appreciated, and are rewarded for top performance!

Department Overview

The Bureau of Comptroller Global Financial Services (CGFS) of the Department of State (DoS) requires the contractor to provide Training Specialist services in the Office of Customer Support and Training. The Office of Customer Support and Training is responsible for customer help desk services, knowledge base management and training, training development and delivery for overseas financial operations, system implementation training and support, and payroll customer support for American employees and retirees. This position will provide instructional design, development, and delivery support for the CGFS/CST Implementation Team. This person will report to the Implementation Project Manager.

Minimum Requirements

• Specialized, in-depth subject matter experience with Federal accounting and financial management policies, practices, reporting, and operations is desirable
• Demonstrated capability analyzing complex financial systems requirements, troubleshoot, and issues

Preferred Skills, but not Required

• Experience with DoS financial systems used by Overseas posts, both internal and external systems
• Knowledge of Federal accounting/financial management policies, practices, operations, and procedures
• Experience with technical environments supporting DoS, such as DEVNET and training database management
• Perform customer support for large, complex financial system implementations.
• Microsoft 365 Certified

Our most Successful Employees in this Position Demonstrate:

• Develop, communicate, and implement cost-effective solutions to the Department’s requirements
• Superior verbal and written communication and organizational skills
• Dependability and punctuality
• Flexibility and adaptability

Job Responsibilities

• Assist in designing, developing, and delivering formal and informal training to include the following tasks:
  1. Assist with updating training aides for financial software implemented at overseas posts, which includes the development of syllabuses, classroom handouts, classroom exercises, answer keys, and training databases
  2. Independently edit, modify, and update training documentation based on periodic changes to all software (semiannual, biannual, and annually - depending on the course), based on guidance from the CGFS Implementation Project Manager. Additional feedback for updates to training materials can come from co-instructors, students, and colleagues
  3. Collaborate with trainers and incorporate appropriate changes in current training materials and in future releases
  4. Assist in developing new online accessible training materials and courses using new technologies such as podcasts, web-based seminars, computer-based- learning (CBL) modules, and software simulation programs
• Assist with the electronic archiving of the implementation training library, by version, to better track and implement changes to current materials, handbooks, workbooks, exams, and activitie\
• Attend User Acceptance Reviews (UARs) and serve on working groups that deal with software changes.
• The incumbent will provide Tier I (helpdesk) level support as the Primary POC for all posts during their conversions until the handoff of support to the CGFS Customer Support Help Desk after go-live
• Log issues, track resolutions, and fielding additional Tier II (subject matter expert) support as needed
• Assist in the setup of the training database(s) in preparation for each conversion, which includes staging exercises, updating training environments, and resetting existing exercises
• Assist in the setup of webinar sessions and assisting posts in webinar functionalities, e.g., audio, microphone, camera, and screen sharing capabilities
• Assist in the setup of Training Accounts for scheduled and non-scheduled classes
• Assist other members of the team as needed to successfully implement each post
• Support CGFS ISO-9001 activities as needed
• Other Duties as Assigned

Software Systems Utilized

• Regional Financial Management System (RFMS) Momentum & Cashiering
• WebGELS
• Global Business Intelligence (GBI)/WebI/Power BI
• E2 Solutions
• Compliance and Identity Management System (CIMS) Admin
• iPost
• Property related Obligation & Payment Platform (PrOPP)
• Real Property Application (RPA)
• ServiceNow
• Secure File Transfer System (SHIFTS)
• GFS Knowledge Base (KB)
• Adobe Suite (Acrobat, Captivate, Creative Cloud)
• Microsoft (MS) Office & O365 applications (Excel, PowerPoint, SharePoint, Word, Stream)
• Virtual Meeting Platforms (e.g., MS Teams, WebEX, Google Meet, Adobe Connect, etc.)

Additional Information

To be hired, the candidate must reside in the state of South Carolina. This position supports a government contract and is subject to the government agency rules and management. All contractors supporting the Department of State must be able to either possess or obtain a security clearance of Secret. Employees shall remain in their current position for at least one year before applying for another job within the company or contract.

Work Schedule

Work Schedule: This is a full-time job located on Dyess Ave. in North Charleston, SC. Work hours are 40 hours per week between the hours of 6:00 am - 6:00 pm. Flextime is available. Core working hours are 9:45 am - 2:45pm. Work schedule is based on the work requirements of our client’s division, Global Financial Services. The contract has a non-compensated 30-, 45-, or 60-minute lunch Monday through Friday. Additional hours may be required and/or must be authorized by your Program Manager and DoS Management.

Haynes, Inc is an Equal Opportunity Employer. We do not discriminate against any employee

or applicant for employment because of race, color, religion, gender, national origin, age, marital status, disability, veteran status, sexual orientation, or other protected status in any of the terms or conditions of employment.