Implementation Team Lead

IRIS; Iris (CO); In loco; USD 90.000 - 130.000; Tempo pieno

Descrizione del lavoro

Swipeclock is seeking an Implementation Team Lead to join our Customer Success organization. You’ll lead end-to-end software implementations, mentor a growing team, and build trusted customer relationships to ensure successful delivery.

Collaborate with Customer Success, Support, Product and Sales to drive outcomes, manage risks, and continuously improve implementation processes. If you are passionate about coaching and SaaS delivery, this role offers leadership at scale and opportunities to

Competenze

• Experience leading SaaS software implementations or customer onboarding projects.
• Proven ability to mentor and lead a team.
• Strong project and stakeholder management skills.
• Excellent communication and customer-facing abilities.

Mansioni

• Lead end-to-end software implementations from kickoff through go-live and project completion.
• Act as trusted advisor for customers, end users and reseller partners.
• Provide coaching and day-to-day support to Implementation Specialists.
• Lead by example, managing your portfolio of customer projects.
• Develop implementation plans, timelines, milestones and success measures.
• Configure solutions and deliver customer training sessions.
• Identify project risks and proactively drive resolutions.
• Partner closely with Customer Success, Support, Product and Sales teams to deliver successful outcomes.
• Drive continuous improvement in implementation processes, documentation and customer experience.
• Monitor project health, customer satisfaction and delivery performance.
• Support onboarding and development of new team members.

Conoscenze

SaaS implementations

Leadership

Project management

Stakeholder management

Customer success mindset

Communication

Mentoring

Time management

CRM (Salesforce)

Strumenti

Salesforce

Descrizione del lavoro

About IRIS

IRIS Software Group is one of the UK's largest privately held software companies, trusted by 100,000+ businesses, schools and accountancy firms to keep their operations running. Our software pays 1 in 6 UK employees, supports over 12,000 schools, and is relied on by 91 of the top 100 UK accountancy firms.

We're a Great Place to Work® certified employer, recognised for our commitment to well-being, inclusion and development - and we're growing fast.

Lead customer implementations Team. Coach a growing team. Drive customer success.

Swipeclock is on a mission to make working life simpler and more productive. More than one million employees across 45,000 businesses use our workforce management solutions to track time, manage schedules and hire great people.

We're looking for an Implementation Team Lead to join our Customer Success organisation and play a key role in delivering exceptional customer experiences.

This role offers a blend of leadership, customer engagement and project delivery. You'll work closely with both customers and the implementation team, providing guidance, sharing expertise and helping ensure successful delivery across a portfolio of implementations.

If you enjoy leading by example, building strong customer relationships and helping others succeed, we'd love to hear from you.

What You’ll Be Doing

As an Implementation Team Lead, you'll be responsible for the successful delivery of customer implementations while helping develop the capability and success of the wider team.

• Lead end-to-end software implementations from kickoff through go-live and project completion

• Act as a trusted advisor for customers, end users and reseller partners throughout the implementation journey

• Provide coaching, mentoring and day-to-day support to Implementation Specialists

• Lead by example, managing your own portfolio of customer projects while supporting team delivery

• Develop implementation plans, timelines, milestones and success measures

• Configure solutions and deliver customer training sessions

• Identify project risks and proactively drive resolutions

• Partner closely with Customer Success, Support, Product and Sales teams to deliver successful outcomes

• Drive continuous improvement in implementation processes, documentation and customer experience

• Monitor project health, customer satisfaction and delivery performance

• Support onboarding and development of new team members

What Success Looks Like

In this role, you'll:

• Deliver implementations on time and with high customer satisfaction

• Build trusted relationships with customers and partners

• Help the team continuously improve delivery quality and efficiency

• Support the development of future implementation talent

• Contribute to creating referenceable customers and long-term product adoption

• Be a go-to expert for implementation best practices across the business

What We're Looking For

We're interested in people who combine strong project delivery skills with a passion for coaching and customer success.

Ideally, you'll bring:

• Experience leading SaaS software implementations or customer onboarding projects

• Previous experience mentoring, coaching or providing informal or formal leadership to a team

• Strong project management and stakeholder management skills

• Excellent communication and customer-facing abilities

• The ability to balance multiple priorities in a fast-paced environment

• A proactive, solution-focused mindset

• Strong organisational and time management skills

• Experience managing project risks, dependencies and customer expectations

• Experience working with Salesforce or similar CRM platforms

• A passion for delivering great customer outcomes

Nice to Have

• Workforce management, HCM, HR, payroll or time and attendance industry experience

• Experience working with reseller or channel partner networks

• Experience supporting implementation methodologies or process improvement initiatives

Why Join Swipeclock?

At Swipeclock, you'll join a collaborative team focused on helping customers succeed. You'll have the opportunity to make a meaningful impact, develop your leadership skills and help shape how we deliver customer implementations at scale.

Whether you're already leading a small implementation team or you're a senior implementation professional ready for your next step, this role offers the chance to combine hands-on delivery with leadership and coaching responsibilities.

Why You’ll Love Working Here

• Impact: Your work will influence millions globally.

• Growth: Continuous learning and career development opportunities.

• Belonging: A culture that celebrates diversity and empowers every individual.