Implementation Support Specialist

Blumberg Capital Company; United States; Hybrid; USD 59,000 - 68,000; Full time

Benefits offered by this job

Wellness benefits

401(k) savings program

Paid time off

Parental leave

Job summary

SmithRx is seeking an Implementation Support Specialist to join the Customer Success team and support core implementation functions, ensuring high-quality product delivery. You will assist the Implementation Team during the lifecycle of group implementations and projects.

The role emphasizes coordinating complex tasks, documenting requirements, maintaining plans, and providing go-live support to clients, with opportunities to participate in post go-live improvements.

Qualifications

• Bachelor's degree or equivalent work experience preferred.
• Healthcare and/or pharmacy experience strongly preferred.
• Experience coordinating complex tasks across multiple projects and clients.
• Experience in a customer service role.

Responsibilities

• Main point of contact for TPA for new group implementations.
• Gather TPA requirements: contacts, due dates, account structures, group numbers, invoicing, ID cards, eligibility files, etc.
• Document requirements in standard project templates and tools.
• Maintain a detailed project plan and an open items log.
• Coordinate tasks for a pod of Implementation staff to maintain productivity.
• Support data entry of new group implementations in applicable systems.
• Build client profiles using CRM tools.
• Act as liaison between internal contracting and Implementation teams.
• Act as liaison between internal invoicing and Implementation teams.
• Provide go-live support to Implementation Managers, Analysts and the TPA.
• Participate in post go-live discussions to improve performance opportunities.
• Participate in the new group implementation lifecycle.
• Attend internal and external client meetings.
• Organize high volume tasks and meet deadlines/milestones.
• Ensure attention to detail to meet client needs.
• Be a self-starter and take initiative; multitask effectively.

Skills

Customer service

Communication

Team player

Multitasking

Project coordination

Working under pressure

Education

Bachelor's degree or equivalent

Tools

Salesforce

Microsoft Office

Google Apps

Job description

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

• Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
• Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward - always.
• Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.

Job Summary:

SmithRx is looking for an Implementation Support Specialist to join the company’s Customer Success team to support all core Implementation functions ensuring the high quality of the SmithRx product. As an Implementation Specialist you will support the Implementation Team Members during the overall implementation plan and project phase.

What you will do:

• Responsible for being the main point of contact for TPA (an external client) for new group implementations
• Responsible for gathering the TPA requirements which include but are not limited to points of contacts, due dates, account structures, group numbers, invoicing, ID cards, eligibility files, etc.
• Ensure all requirements are documented in the standard project templates and tools
• Maintain a detailed project plan and an open items log for project monitoring purposes
• Manage day to day coordination and task managements for a pod of Implementation Managers and/or Implementation Specialists to maintain workplace productivity
• Conduct administrative tasks supporting data entry of new group implementations within the applicable systems
• Build client profile utilizing CRM tool
• Act as a liaison between the internal contracting team and the Implementation Team
• Act as a liaison between the internal invoicing team and the Implementation Team
• Provide go live support to the Implementation Managers, Implementation Analysts and the TPA
• Participate in post go live discussion to improve identified performance opportunities
• Participate in the new group implementation lifecycle
• Participate in internal and external client meetings
• Ability to organize high volume tasks and meet the appropriate deadline(s) or project milestones
• Provide attention to detail on all project requirements to ensure the client’s needs are met
• Ability to be a self-starter and take initiatives
• Ability to multitask effectively

What you will bring to SmithRx:

• Bachelor's degree or equivalent work experience preferred
• Healthcare and/or pharmacy experience strongly preferred
• Experience coordinating complex tasks across multiple projects and clients
• Experience in a customer service role
• Corporate experience preferred
• Proficiency in Microsoft Office required
• Proficiency in the Google platform/apps preferred
• Proficiency using Salesforce
• Strong communication skills via face-to-face meetings, conference calls and written correspondence
• Strong team orientation and desire to succeed
• Flexible, adaptable, and able to respond under the pressure of a fast-paced technology company
• Ability to work with tight deadlines and solve for near term deliverables
• Ability to manage multiple projects and tasks with grace, efficiency, and ownership

What SmithRx Offers You:

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
• Flexible Spending Benefits
• 401(k) Retirement Savings Program
• Short-term and long-term disability
• Discretionary Paid Time Off
• Paid Company Holidays
• Wellness Benefits
• Commuter Benefits
• Paid Parental Leave benefits
• Employee Assistance Program (EAP)
• Well-stocked kitchen in office locations
• Professional development and training opportunities

Zone A

Zone A includes the following locations:

• San Francisco Bay Area - California
• Metro New York City - Connecticut, New Jersey, New York and Pennsylvania

Zone A Pay Range

$58,100 – $68,400 USD

Zone B

Zone B includes the following locations:

• California - outside of San Francisco Bay Area
• Metro Denver / Boulder - Colorado
• Metro District of Columbia - District of Columbia, Maryland, Virginia and West Virginia
• Metro Boston / Cambridge - Massachusetts and New Hampshire
• Metro Austin - Texas
• Metro Seattle - Washington

Zone B Pay Range

$53,300 – $62,700 USD

Zone C

Zone C includes all other locations not listed above, including:

• Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Rhode Island, South Carolina, South Dakota, Tennessee, Utah, Vermont, Wisconsin, Wyoming
• Non metro Colorado, Connecticut, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Texas, Virginia, Washington, and West Virginia

Zone C Pay Range

$48,500 – $57,000 USD

Compensation & Benefits

• Base Salary: The range listed above reflects our standard pay scale and actual pay will vary based on work location, job level, job‑related knowledge, skills, and experience.
• Total Rewards: In addition to base pay, this role may be eligible for bonuses, commissions, or equity. SmithRx offers a variety of benefits to help you live well, including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance and 401(k).

Individual offers are tailored to your geography, experience, skills, and education. Your recruiter can share more specific details during the hiring process. In the meantime, feel free to explore our comprehensive benefits here.