Implementation Support Specialist

SmithRx; Lehi (UT); On-site; USD 49,000 - 57,000; Full time

Benefits offered by this job

Medical, Pharmacy, Dental, Vision, and

Life Insurance

401(k)

Discretionary Paid Time Off

Paid Company Holidays

Wellness Benefits

Commuter Benefits

Parental Leave

Job summary

SmithRx is seeking an Implementation Support Specialist to join our Customer Success team and support all core implementation functions, ensuring high-quality delivery for new group implementations. You will be the main contact for TPAs, gather requirements, maintain project plans, and coordinate a pod of Implementation Managers and Specialists to keep milestones on track.

If you thrive in a fast-paced health-tech environment, bring strong communication, attention to detail, and the ability to

Qualifications

• Bachelor's degree or equivalent work experience is preferred.
• Experience in healthcare and/or pharmacy is a plus.
• Experience coordinating complex tasks across multiple projects and clients.
• Experience in a customer service role is desirable.

Responsibilities

• Be the main point of contact for a TPA (external client) for new group implementations.
• Gather TPA requirements (contacts, due dates, account structures, group numbers, invoicing, ID cards, eligibility files, etc.).
• Ensure requirements are documented in standard project templates and tools.
• Maintain a detailed project plan and an open items log for monitoring.
• Coordinate day-to-day tasks for a pod of Implementation Managers/Specialists.
• Support data entry for new group implementations in applicable systems.

Skills

Microsoft Office

Google Workspace

Salesforce

Communication skills

Team orientation

Multitasking

Education

Bachelor's degree or equivalent work experience

Tools

Salesforce

Job description

Who We Are

SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

• Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
• Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always.
• Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.

Job Summary

SmithRx is looking for an Implementation Support Specialist to join the company’s Customer Success team to support all core Implementation functions ensuring the high quality of the SmithRx product. As an Implementation Specialist you will support the Implementation Team Members during the overall implementation plan and project phase.

What you will do

• Responsible for being the main point of contact for TPA (an external client) for new group implementations
• Responsible for gathering the TPA requirements which include but are not limited to points of contacts, due dates, account structures, group numbers, invoicing, ID cards, eligibility files, etc.
• Ensure all requirements are documented in the standard project templates and tools
• Maintain a detailed project plan and an open items log for project monitoring purposes
• Manage day to day coordination and task managements for a pod of Implementation Managers and/or Implementation Specialists to maintain workplace productivity
• Conduct administrative tasks supporting data entry of new group implementations within the applicable systems
• Build client profile utilizing CRM tool
• Act as a liaison between the internal contracting team and the Implementation Team
• Act as a liaison between the internal invoicing team and the Implementation Team
• Provide go live support to the Implementation Managers, Implementation Analysts and the TPA
• Participate in post go live discussion to improve identified performance opportunities
• Participate in the new group implementation lifecycle
• Participate in internal and external client meetings
• Ability to organize high volume tasks and meet the appropriate deadline(s) or project milestones
• Provide attention to detail on all project requirements to ensure the client’s needs are met
• Ability to be a self-starter and take initiatives
• Ability to multitask effectively

What you will bring to SmithRx

• Bachelor's degree or equivalent work experience preferred
• Healthcare and/or pharmacy experience strongly preferred
• Experience coordinating complex tasks across multiple projects and clients
• Experience in a customer service role
• Corporate experience preferred
• Proficiency in Microsoft Office required
• Proficiency in the Google platform/apps preferred
• Proficiency using Salesforce
• Strong communication skills via face-to-face meetings, conference calls and written correspondence
• Strong team orientation and desire to succeed
• Flexible, adaptable, and able to respond under the pressure of a fast-paced technology company
• Ability to work with tight deadlines and solve for near term deliverables
• Ability to manage multiple projects and tasks with grace, efficiency, and ownership

What SmithRx Offers You

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
• Flexible Spending Benefits
• 401(k) Retirement Savings Program
• Short-term and long-term disability
• Discretionary Paid Time Off
• Paid Company Holidays
• Wellness Benefits
• Commuter Benefits
• Paid Parental Leave benefits
• Employee Assistance Program (EAP)
• Well-stocked kitchen in office locations
• Professional development and training opportunities

Zone A includes the following locations:San Francisco Bay Area - CaliforniaMetro New York City - Connecticut, New Jersey, New York and Pennsylvania

Zone A Pay Range: $58,100 USD - $68,400 USD

Zone B includes the following locations:California - outside of San Francisco Bay AreaMetro Denver / Boulder - ColoradoMetro District of Columbia - District of Columbia, Maryland, Virginia and West VirginiaMetro Boston / Cambridge - Massachusetts and New HampshireMetro Austin - TexasMetro Seattle - Washington

Zone B Pay Range: $53,300 USD - $62,700 USD

Zone C includes all other locations not listed above, including:Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Rhode Island, South Carolina, South Dakota, Tennessee, Utah, Vermont, Wisconsin, WyomingNon metro Colorado, Connecticut, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Texas, Virginia, Washington, and West Virginia

Zone C Pay Range: $48,500 USD - $57,000 USD

Compensation & Benefits

• Base Salary: The range listed above reflects our standard pay scale and actual pay will vary based on work location, job level, job-related knowledge, skills, and experience.
• Total Rewards: In addition to base pay, this role may be eligible for bonuses, commissions, or equity. SmithRx offers a variety of benefits to help you live well, including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance and 401(k).

Individual offers are tailored to your geography, experience, skills, and education. Your recruiter can share more specific details during the hiring process. In the meantime, feel free to explore our comprehensive benefits here.