Implementation Specialist - West Coast (Touch Surgery / Digital, Data, &Ecosystem)

Medtronic; Sacramento (CA); Remote; USD 68,000 - 102,000; Full time

Job summary

Medtronic is seeking an Implementation Specialist to deploy and support the Touch Surgery ecosystem across healthcare organizations in the Western United States. This remote field-based role requires frequent travel to hospitals and customer sites, collaborating with surgeons, IT teams, and biomedical engineers to install, train, and go-live successfully.

You will work alongside product, engineering, and sales teams to drive adoption and long-term customer success, balancing hands-on technology

Qualifications

• Bachelor's degree with 2+ years of relevant experience.
• Willingness to travel 75-100%.
• Experience with medical devices or digital solutions.
• Ability to work in a field-based, customer-facing role.

Responsibilities

• Execute multiple concurrent implementations of the Touch Surgery ecosystem across healthcare organizations.
• Collaborate with surgeons, nurses, operating room leaders, residents, information technology teams, and biomedical engineering teams to support deployment readiness and adoption.
• Install, configure, test, and validate hardware and software solutions in hospital environments, including network connectivity and system configuration activities.
• Deliver customer training, implementation meetings, and go-live support for clinical and operational users.
• Troubleshoot technical, workflow, and deployment challenges and coordinate resolution with internal and customer stakeholders.
• Assess customer environments, identify potential implementation risks, and develop contingency plans to support successful deployments.
• Partner with sales teams on pre-sales activities, customer evaluations, and implementation planning.
• Share customer feedback and field insights with product, engineering, and customer success teams to support continuous improvement.

Skills

Customer-facing

Stakeholder engagement

Travel readiness

Team collaboration

Education

Bachelor's degree

Advanced degree

Tools

Touch Surgery ecosystem

Medical device deployment

Job description

We anticipate the application window for this opening will close on - 30 Oct 2026 Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

The Digital, Data, & Ecosystem Business Unit develops and commercializes artificial intelligence (AI), computer vision, video management, and digital education technologies that support surgical care, workflow optimization, and professional training. The Touch Surgery™ ecosystem combines hardware, software, data analytics, and digital learning solutions that help healthcare organizations capture, manage, and learn from procedural content.

This position supports customers throughout the Western United States and is a remote field-based position within the territory. Frequent travel to hospitals and customer sites is required, with travel expected up to 75-100%. Team members regularly work directly with surgeons, operating room staff, hospital information technology teams, and biomedical engineering teams to deploy and support technology solutions in clinical environments. As an Implementation Specialist, you will serve as a customer-facing technical resource responsible for deploying and supporting the Touch Surgery™ ecosystem across healthcare organizations.

This field-based role combines hands‑on technology implementation with stakeholder engagement, working closely with clinical, operational, and technical teams to prepare customer sites, install solutions, deliver training, and support successful go‑live activities.

The position partners closely with customer success, sales, product, and engineering teams while building relationships with surgeons, nurses, operating room leaders, information technology teams, and biomedical engineering teams to drive adoption and long‑term customer success.

Primary Responsibilities

• Execute multiple concurrent implementations of the Touch Surgery™ ecosystem across healthcare organizations.
• Collaborate with surgeons, nurses, operating room leaders, residents, information technology teams, and biomedical engineering teams to support deployment readiness and adoption.
• Install, configure, test, and validate hardware and software solutions in hospital environments, including network connectivity and system configuration activities.
• Deliver customer training, implementation meetings, and go-live support for clinical and operational users.
• Troubleshoot technical, workflow, and deployment challenges and coordinate resolution with internal and customer stakeholders.
• Assess customer environments, identify potential implementation risks, and develop contingency plans to support successful deployments.
• Partner with sales teams on pre-sales activities, customer evaluations, and implementation planning.
• Share customer feedback and field insights with product, engineering, and customer success teams to support continuous improvement.

Required Qualifications

• Bachelor's degree with 2+ years of relevant experience OR advanced degree with 0+ years of relevant experience.
• Ability to travel up to 75-100% within the assigned territory.

Preferred Qualifications

• Experience implementing, deploying, supporting, or training users on hardware, software, medical device, or digital technology solutions.
• Experience working directly with customers and cross-functional stakeholders to support technology deployments.
• Experience with medical devices, surgical technologies, video management, or imaging platforms.
• Experience working in operating rooms, procedural environments, or hospital-based clinical settings.
• Experience supporting healthcare information technology, networking, system configuration, or live-streaming technologies.
• Experience delivering customer onboarding, training, adoption, or change management activities.
• Experience presenting, educating, or training customer-facing audiences.
• Experience working independently in a field-based customer-facing role.
• For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

U.S. Work Authorization & Sponsorship

At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits PackageA commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Salary ranges for U.S (excl. PR) locations (USD):$68,000.00 - $102,000.00 This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others). The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.Further details are available at the link below:Medtronic benefits and compensation plans

Equal Employment Opportunity

it is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.