Implementation Specialist (West)

Enovis; Phoenix (AZ); On-site; USD 60,000 - 75,000; Full time

Job summary

Enovis is seeking an experienced Implementation Specialist to enhance the onboarding process in the healthcare industry. This role requires strong organizational skills and the ability to communicate effectively with C-Suite level clients, driving better patient outcomes through innovative solutions. Ideal candidates should have a background in business and experience within healthcare operations.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Vacation, Sick Leave, and Holidays

Income Protection Plans

Qualifications

• Bachelor's Degree or equivalent required in relevant field.
• 5+ years of operations/service experience in healthcare.
• Ability to engage in C-Suite level conversations.

Responsibilities

• Works closely with the DJOHS Sales Team to expedite customer onboarding.
• Creates detailed onboarding processes for customers.
• Develops customer value and service initiatives.

Skills

Customer relations

Service background

Presentation skills

Organizational skills

Education

Bachelor’s Degree in Business Administration, Marketing, Sports Medicine

Tools

MS Excel

MS PowerPoint

MotionMD software

Job description

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Job Description

At Enovis we pay attention to the details. We embrace collaboration with our partners and patients, and take pride in the pursuit of scientific excellence — with the goal of transforming medical technology as we know it.

Job Description

At Enovis we pay attention to the details. We embrace collaboration with our partners and patients, and take pride in the pursuit of scientific excellence — with the goal of transforming medical technology as we know it.

Because that’s how we change the lives of patients for the better. And that’s how we create better together. Why work at Enovis? See for yourself.

As a key member of the Bracing & Supports Marketing team you will play an integral part in helping Enovis drive the medical technology industry forward through transforming patient care and creating better patient outcomes.

Job Title

Implementation Specialist

Reports To

Director, Commercial Operations

Location:

West Region – Washington, California, Idaho, Oregon

Position Summary: We are seeking a highly driven operations professional who is passionate about implementing software-based solutions and business consulting in the ever-changing healthcare industry to join our team as an Implementation Specialist. This position works closely with the DJOHS Sales Team, Field Service, and the DJO Sales Teams to expedite the onboarding process of new customers while also servicing existing DJOHS program customers in various capacities, including but not limited to additional program training, annual business reviews, and identifying opportunities and challenges within the current customer’s program. The position is primarily measured by incremental, profitable revenue production for DJO through the DJOHS programs portfolio.

Key Responsibilities

• Works closely with DJOHS Area Directors during operational aspect of sales cycle.
• Ability to have C Suite-level conversations in physician practices, hospitals, and other healthcare settings.
• Creates and manages “closed deals” funnel and independently organizes onboarding process.
• Works with DJOHS Area Directors to plan for strategies and initiatives that typically impact multiple and/or complex systems, workflows, operations and/or products.
• Proficiently and diligently onboards DJOHS program customers while maintaining expert organizational skills.
• Organizes and leads onboarding process for new customers and coordinates course of action with DJOHS, DJO Sales Teams, and customer.
• Creates detailed onboarding process for each DJOHS program for both physician and acute care settings.
• Identifies best practices and recommends new workflows and/or procedures.
• Develops “World-Class” customer value and service.
• Keeps DJO Management and Sales Teams abreast of industry and local dynamics, legislative changes, and market movements that impact the DJOHS Programs offerings and strategy.
• Develops business requirements, communication and training strategies, including design and delivery.
• Personally manages strategic customer projects and works with Sales Team to develop relationships with key customers to enhance existing programs.
• Develops revenue cycle improvement processes and metrics in existing DJOHS accounts including: OfficeCare, MotionMD, OARAScore, and Revenue Generation accounts.
• Provides expert understanding of DMEPOS reimbursements economics, product expertise, product conversion/crosswalk proficiency and payor trends regionally and nationally.
• Staffs and supports local, regional, and national trade shows as necessary.
  
  

Minimum Basic Qualifications

• Bachelor’s Degree or equivalent in Business Administration, Marketing, Sports Medicine, or a related field equivalent required.
• Minimum of 5 years of experience in operations/service in the healthcare industry required.
• Strong customer relations and service background with an understanding of workflow in physician, and acute care settings required.
• Strong presentation skills required.
• Proficient in MS Office, specifically MS Excel and MS PowerPoint, required.
• Experience presenting to C-Suite level customers required.
• Must possess a valid Driver’s License and current automobile insurance.
• Must satisfy third-party credentialing requirements to gain access to hospital accounts.
• Must be able to travel up to 90% of the time, some of which will be required by air.
  
  

Travel Requirements

• Must be able to travel up to 90% of the time.
• Typical work-related travel assignments range 1-5 days, and as such overnight, out-of-town stays are required.
• May include considerable time spent traveling in car to customer accounts as dictated by territory.
• Air travel also required.
  
  

Desired Characteristics

• Previous experience in an orthopedic clinic highly preferred
• Experience in the orthopedic/DME industry strongly preferred.
• Working knowledge of MotionMD software preferred.
  
  

“Creating better together”. It’s the Enovis purpose, and it’s what drives us and empowers us every day on a global scale. We know that the power to create better – for our customers, our team members, and our shareholders – begins with having the best team, pursuing common goals, operating at the highest levels, and delivering extraordinary outcomes.

What does creating better together mean to us at Enovis? Discover the “why” behind our purpose, values and behaviors:

Our Enovis Purpose, Values and Behaviors on Vimeo

We Offer a Comprehensive Benefits Package That Includes

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Spending and Savings Accounts
• 401(k) Plan
• Vacation, Sick Leave, and Holidays
• Income Protection Plans
• Discounted Insurance Rates
• Legal Services
  
  

Currently, Enovis does not provide sponsorship for employment visas (e.g., H-1B) and will not offer such sponsorship in the future. Applicants must already have full-time work authorization in the United States, both now and in the future, without requiring sponsorship.

About Enovis

Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent, and innovation, the company’s extensive range of products, services, and integrated technologies fuels active lifestyles in orthopedics and beyond. Visit www.enovis.com to learn more.

EQUAL EMPLOYMENT OPPORTUNITY

Enovis provides equal employment opportunities based on merit, experience, and other work-related criteria without regard to race, color, ethnicity, religion, national origin, sex, age, pregnancy, disability, veteran status, or any other status protected by applicable law. We also strive to provide reasonable accommodation to employees’ beliefs and practices that do not conflict with Enovis policies and applicable law. We value the unique contributions that every employee brings to their role with Enovis.

Join us in creating better together.

About Enovis

Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent and innovation, the Company’s extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond. For more information about Enovis, please visit www.enovis.com.

EOE AA M/F/VET/Disability Statement

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, religion, color, national origin, sex, protected veteran status, disability, or any other basis protected by federal, state or local laws.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Manufacturing, Hospitals and Health Care, and Medical Equipment Manufacturing

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