Implementation Specialist - TPRM

Ncontracts; United States; Teletrabalho; USD 90 000 - 125 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

11 paid holidays

Mental Health Benefits

Medical, Dental and Vision insurance

Company-paid Life Insurance

Short- and Long-Term Disability

401(k) with company match

Paid Volunteer Time Off

Pet Insurance

Resumo da oferta

Ncontracts is seeking a TPRM Implementation Specialist to onboard clients and manage implementations from start to finish. You will serve as the primary client contact, lead transitions to the Ncontracts platform, and coach clients on best practices to maximize value and retention.

The role emphasizes strong communication, collaboration with cross-functional teams, and the ability to manage multiple client projects with tight deadlines.

Qualificações

• 2 years of implementation or training experience required.
• Experience in Vendor Management or related risk roles preferred.
• Proficient with Microsoft Office and web conferencing/training tools.
• Strong communications and interpersonal skills.
• Ability to manage projects with tight deadlines.
• Ability to work independently and on project teams.
• Organizational and time-management skills.

Responsabilidades

• Lead client transitions from legacy systems to Ncontracts product suite.
• Serve as primary client contact and SME on the product suite.
• Conduct client training via phone, web, or in person.
• Analyze client needs and advise on best practices and changes.
• Ensure client requirements are defined and documented for the team.
• Maintain accurate project status in the PM system.
• Collaborate with leadership, support, and sales to align expectations.
• Improve the implementation process for better client experience.
• Transition clients to ongoing Client Support after implementation.

Conhecimentos

Implementation experience

Training experience

Vendor Management

Business Continuity

Enterprise Risk Management

Lending Compliance

Microsoft Office

Web conferencing tools

Strong communication

Time management

Descrição da oferta de emprego

WHO WE ARE

Headquartered in Nashville, Tennessee, Ncontracts leads the industry in integrated risk management and compliance solutions, serving over 5,000 financial institutions nationwide. As an eight-time Inc. 5000 Fastest Growing Companies honoree and consistent year-over-year recipient of "Best Places to Work" awards, we offer a thriving, work environment where career growth and life-work balance go hand in hand.

At Ncontracts, you'll join a team of industry experts dedicated to strengthening the financial services sector through innovation and thought leadership. We're seeking creative, collaborative, and self-driven professionals across all areas of our business - from developing cutting-edge solutions to sales, marketing, customer support, and beyond. Join us in our mission to make the financial industry stronger and more resilient, while advancing your career in a supportive, dynamic environment that values your unique skills and perspectives.

JOB DESCRIPTION

The TPRM Implementation Specialist is responsible for leveraging best-in-class implementation practices to successfully onboard Ncontracts clients. This role manages project tasks to ensure the timely completion of key milestones, collaborates with team members to facilitate accurate system conversions, and provides consultative guidance on Ncontracts’ products and services to effectively meet clients’ business requirements.

A successful Implementation Specialist demonstrates a strong client focus. They establish immediate rapport, quickly understand client needs, and tactfully address challenges while driving implementations forward. They also bring strong influencing skills to help clients fully adopt and utilize Ncontracts, maximizing business productivity, client satisfaction, and long-term retention.

ESSENTIAL FUNCTIONS

• Lead client transitions from existing systems to the Ncontracts product suite, ensuring smooth conversions through effective client service and change management.

• Serve as the primary client contact and subject matter expert on the Ncontracts product suite, building strong relationships based on trust and clear expectations.

• Conduct client training sessions via phone, web, or in person to support adoption and success.

• Analyze client needs, recommend solutions, and proactively consult and advise on best practices and process changes to ensure implementation goals are achieved.

• Ensure client requirements and objectives are well defined, documented, and understood by the project team.

• Maintain accurate project status in Ncontracts’ project management system to keep projects on track and completed in a timely manner.

• Collaborate with leadership, support teams, and sales partners to align client expectations, address issues, and provide product expertise.

• Continuously improve the implementation process to enhance client experience, satisfaction, and retention, including recommending advancements in project management practices and methodologies.

• Transition clients to ongoing Client Support resources upon successful implementation.

QUALIFICATIONS

• 2 years prior implementation or training experience required

• Experience working in Vendor Management, Business Continuity, Enterprise Risk Management and/or Lending Compliance roles preferred

• Knowledge or Ncontracts’ solutions a plus

• Demonstrated proficiency with PC software with emphasis on Microsoft Office Suite and web tools for conferencing and training

• Strong communications and interpersonal skills

• Demonstrated organizational and time management skills

• Ability to manage project completion with tight deadlines

• Ability to work efficiently and effectively independently and on project teams

WE OFFER ALL REGULAR FULL-TIME TEAM MEMBERS:

• A fun, fast-paced work environment

• Responsible PTO Plan that meets or exceeds state and local medical and family leave laws

• 11 paid holidays

• Community and social events to keep you connected and engaged

• Mental Health Benefits

• Medical, Dental and Vision insurance

• Company-paid Group Life Insurance, Short- and Long-Term Disability

• Flexible Spending Account & Health Savings Account

• Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice

• Pet Insurance

• 401 (k) with company match with eligibility on Day 1 of employment

• 2 Paid Volunteer Time Off Days

• And much more!

*Part-Time and Contractor positions are not eligible for company benefits, including paid time off, health insurance, and other employee benefit programs. Full-time temporary employees are eligible for certain group benefits after a waiting period; specific eligibility timing will be provided at the time of offer.

AAP/EEO Statement

Ncontracts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.