Implementation Specialist (Menlo Park)

Allocate Holdings Inc.; New York (NY); On-site; USD 70,000 - 95,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Implementation Specialist, der eine Schlüsselrolle bei der erfolgreichen Integration von Kundendaten spielt. In dieser spannenden Position werden Sie für die Leitung von Implementierungsprojekten verantwortlich sein und sicherstellen, dass die Datenqualität und der Kundenservice höchsten Standards entsprechen. Sie werden eng mit verschiedenen Teams zusammenarbeiten, um Prozesse zu optimieren und die Kundenerfahrung zu verbessern. Wenn Sie ein detailorientierter Projektmanager sind, der in einem dynamischen Umfeld arbeiten möchte, ist dies die perfekte Gelegenheit für Sie, Ihre Fähigkeiten einzubringen und einen echten Unterschied zu machen.

Benefits

Medizinische Versicherung

Zahnversicherung

Sehversicherung

Verantwortungsvolle Freizeit

401k

Qualifications

• 3+ Jahre Erfahrung in Projektmanagement oder Kundenservice.
• Starke Kommunikations- und Problemlösungsfähigkeiten erforderlich.

Responsibilities

• Leitung von Implementierungsprojekten und Sicherstellung der Datenintegrität.
• Optimierung von Prozessen zur Verbesserung der Effizienz und Kundenerfahrung.

Skills

Projektmanagement

Kommunikationsfähigkeiten

Detailorientierung

Problemlösungsfähigkeiten

Anpassungsfähigkeit

Technologieaffinität

Education

Bachelor-Abschluss

Tools

Task Management Tools

CRM-Systeme

SQL

Job description

Allocate is seeking an Implementation Specialist to play a critical role in ensuring the successful client onboarding and ongoing services for our clients. The ideal candidate is a highly organized project manager at heart with a keen attention to detail and strong communication skills. They will drive operational efficiency, streamline workflows, and enhance the overall client experience.

Key Responsibilities

• Client Onboarding

  • Lead and manage implementation projects, onboarding workflows, ensuring seamless integration of client investment data into the platform.

  • Oversee all operational workflows related to data processing, investor portal access, and reporting to ensure timely and high-quality delivery.

• Data Quality

  • Ensure accuracy, completeness, and integrity of investment data before delivery to clients.

  • Collaborate with the data operations team to resolve discrepancies.

• Client Support

  • Act as point of contact for questions related to investor portal access, data processing, and reporting.

  • Provide Account Managers with updates for client-facing communications.

• Process Optimization

  • Identify and implement opportunities to improve operational efficiency, reduce errors, and enhance client experience.

  • Work closely with product, engineering, and operations teams to enhance platform capabilities and resolve client issues.

Qualifications & Skills

• 3+ years of experience in project management, operations, client services, or wealth management-related financial services.

• Strong project management skills to coordinate stakeholders and drive execution.

• Excellent communication, interpersonal, and problem-solving abilities.

• Detail-oriented with the ability to prioritize and manage multiple projects.

• Adaptable in fast-paced environments, with a proactive approach to operational challenges.

• Comfortable with technology and proficiency in task management tools and CRM systems.

Plus if

• Knowledge of investment data, portfolio reporting, and alternative investments (private equity, venture capital, real estate, hedge funds, etc).

• Experience with SQL

Essential Values & Culture:

• Providing our clients with a world-class experience is our number one priority. We obsessively search for ways to improve the experience for our clients and partners. This requires extraordinary response times, proactivity, and ensuring that everything we do, from product strategy to offline communications is a top-tier client experience.

• Challenge convention: Instead of detailing all the reasons why an idea may not work, we constantly question things to determine how a viable idea may be put into motion.

• Commitment to continuous improvement: We find ways to personally scale each day by pushing ourselves up the learning curve.

• Meritocracy, not politics: We place the utmost value on results and rewards through merit, not reward actions driven by political agendas or behavior.

• Civil Discourse is embraced: We believe open, intellectually curious conversations are required to arrive at the best decisions. Respect is paramount in our dealings with one another, but our mission is always to get the right answer collectively, not to be right.

Additional Details:

• Location: New York, NY or Menlo Park, CA (must be able to work from our local NYC or Menlo offices 3 days a week or as needed)

• Salary Range: $70,000 - $95,000 base salary + equity + benefits

  • The actual salary will be determined based on the candidate’s experience, location, skills, training, certifications, education, other relevant qualifications specific to the role, and internal equity and market data. Total compensation may include equity and discretionary performance-based bonuses based on individual, team, and company performance factors.

• Benefits: Medical, dental, vision, responsible time off (RTO), 401k.

• Employment: Full-time.

• This role will be subject to Allocate's Code of Ethics and related compliance obligations of Allocate.