Implementation Specialist III (Billing) - Utility background is required

VertexOne Brand; United States; Remote; USD 80,000 - 110,000; Full time

Job summary

VertexOne, a leader in SaaS platforms for utilities, is seeking an Implementation Specialist III. This role involves managing the implementation of software systems, ensuring they meet client needs. The position requires extensive experience, strong technical skills, and a focus on client interaction. VertexOne prides itself on a remote work environment and prioritizes employee well-being with various benefits.

Benefits

Health Savings Account (HSA)

401K match

Flexible PTO

Employee recognition platform with monetary rewards

100% Remote work environment

Initial work from home stipend

Leadership/Coaching training programs

Free access to Bizlibrary for unlimited professional development

Employee Assistance Program (EAP)

Health and wellbeing programs

Qualifications

• Extensive experience in implementation or project management (5+ years).
• Proficiency in relevant software and strong problem-solving abilities.
• Excellent verbal and written communication skills.

Responsibilities

• Manage and execute the implementation of software systems and solutions.
• Serve as the primary point of contact for clients.
• Coordinate the integration of new systems with existing infrastructure.

Skills

Project Management

Client Interaction

Technical Skills

Communication

Leadership

Education

Degree in Computer Science, Information Technology, Business

Job description

Implementation Specialist III (Billing) - Utility background is required

United States

Job Description

Posted Friday, May 16, 2025 at 6:00 AM

At VertexOne , helping utilities provide the best customer service experience is what we do. VertexOne is the recognized leader in SaaS platforms for utilities across North America. Through a wide range of innovative services and solutions, VertexOne helps utilities deliver a compelling customer experience; reducing the cost to serve customers, increasing operational efficiency, improving customer satisfaction, and driving utility operations forward. It’s been in the DNA of our people since we started supporting utilities’ customer experience needs over 20 years ago. And that commitment continues to this day.

Our team members are our greatest assets, so we pride ourselves on being ‘Employee First’. As such, we listen to what our employees have to say and find ways to incorporate their ideas into the company. Whether it’s new technology, career development opportunities , or fun events, we find new ways to keep our employees engaged and incentivized to grow within the company. Our employees' well-being—both physical and mental—is a top priority at VertexOne. That's why we foster a 100% remote and flexible environment and encourage work-life balance.

VertexOne is proudly Certified as a Great Place to Work. Great Place to Work is the global authority on workplace culture, employee experience, and leadership behaviors proven to deliver market-leading revenue, employee retention and increased innovation. VertexOne is dedicated to prioritizing the employee experience and creating an exceptional company culture.

Overview of Role/Job Purpose: An Implementation Specialist III is responsible for managing and executing the implementation of software systems and solutions, ensuring they meet client requirements and are delivered on time. Here are some key responsibilities and requirements for this role:

• Project Management: Oversee the implementation process, ensuring projects are completed on time and within budget.
• Client Interaction: Serve as the primary point of contact for clients, understanding their needs and providing solutions.
• System Integration: Coordinate the integration of new systems with existing infrastructure.
• Testing and Troubleshooting: Conduct thorough testing and troubleshooting to ensure system functionality.
• Documentation: Create and maintain detailed documentation of implementation processes and client interactions.
• Training and Support: Provide training and ongoing support to clients and internal teams.
• Continuous Improvement: Identify areas for process improvement and implement best practices.

Required Skills/Qualifications:

• Experience: Extensive experience in implementation, project management, or a related field, typically 5+ years.
• Technical Skills: Proficiency in relevant software and technologies, with strong problem-solving abilities.
• Education: A degree in Computer Science, Information Technology, Business, or a related field.
• Communication: Excellent verbal and written communication skills to effectively interact with clients and team members.
• Leadership: Strong leadership and organizational skills to manage multiple projects and teams

What VertexOne has to offer:

• Health Savings Account (HSA), Flexible Spending Account (FSAs)
• 401K match
• Flexible PTO
• Employee recognition platform with monetary rewards
• 100% Remote work environment
• Initial work from home stipend
• Leadership/Coaching training programs
• Free access to Bizlibrary for unlimited professional development
• Employee Assistance Program (EAP) with counseling sessions available 24/7
• Health and wellbeing programs
• Paid parental leave
• Employee bonus referral program
• Employee Discount Program

VertexOne is the leading provider of cloud-based SaaS software solutions powering the next generation of customer experience for utilities, energy retailers, and energy transition providers.

With over 30 years of experience and more than 350 customers in the cloud, we capitalize on our deep expertise to provide a wide range of innovative solutions for digital transformation, revenue optimization, and data-driven efficiency operations surrounding the customer.

From Customer Information Systems (CIS) and Mobile Workforce Management (MWM) to Electronic Data Interchange (EDI) and Digital Customer Engagement and self-service portals, we empower our customers to deliver a compelling customer experience, reduce costs to serve, increase operational efficiency, and improve customer satisfaction.

For more information on how VertexOne allows you to enhance the digital customer experience, improve revenue management, and leverage data analytics, visit https://www.vertexone.net .

Equal Opportunity Employer:
VertexOne is proud to be an equal opportunity employer. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law.

VertexOne is also committed to providing reasonable accommodation for applicants with disabilities. Individuals who need reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request accommodation.