Implementation Specialist II

J.D. Power; City of Troy (NY); Remoto; USD 68.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Retirement plan

Paid time off

Wellness programs

Descrizione del lavoro

JD Power is seeking an Implementation Specialist II to lead complex software implementations for new and existing customers, overseeing onboarding, configuration, training, adoption, and customer readiness while juggling multiple projects.

You will act as the primary implementation consultant, mentor junior staff, and partner with cross-functional teams to ensure a superior customer experience across remote engagements in the USA.

Competenze

• High School Diploma or GED required.
• 3-5 years of software implementation, onboarding, project management, training, or related experience.
• Experience managing multiple customer-facing projects simultaneously.
• Strong presentation, facilitation, communication, and problem-solving skills.
• Ability to work independently with minimal supervision.
• Up to 90% travel for onsite implementations, customer meetings, or company events, as required.

Mansioni

• Lead medium to large-scale implementation projects from kickoff through go-live and customer handoff.
• Manage multiple concurrent implementation projects while maintaining quality and timeline commitments.
• Serve as the primary customer advisor throughout the implementation lifecycle.
• Configure software solutions based on customer requirements and business objectives.
• Independently deliver virtual and onsite training programs.
• Identify implementation risks and develop mitigation strategies.
• Partner with Support, Product, Customer Success, and Engineering teams to resolve issues.
• Monitor project scope, milestones, deliverables, and stakeholder communications.
• Build and maintain strong customer relationships that drive adoption and satisfaction.
• Mentor and support Implementation Specialist I team members.
• Serve as a subject matter expert on assigned products and implementation processes.
• Contribute to process improvements, documentation, and team development initiatives.

Conoscenze

Project management

Software implementation

Training delivery

Customer management

Communication

Formazione

High School Diploma or GED

Associate or Bachelor's degree

Descrizione del lavoro

Job Title: Implementation Specialist II

Location: Remote | USA

Reports to: Manager, Implementation

Employment Type: Full-time

This is an existing position.

About the Role

The Implementation Specialist II is responsible for leading complex software implementation projects for new and existing customers. This role serves as the primary implementation consultant, driving successful onboarding, configuration, training, adoption, and customer readiness while managing multiple concurrent projects. As an experienced implementation professional, the Implementation Specialist II operates independently, serves as a subject matter expert on assigned products, mentors junior team members, and partners cross-functionally to ensure an exceptional customer experience.

In this role, you will

• Lead medium to large-scale implementation projects from kickoff through go-live and customer handoff.


• Manage multiple concurrent implementation projects while maintaining quality and timeline commitments.


• Serve as the primary customer advisor throughout the implementation lifecycle.


• Configure software solutions based on customer requirements and business objectives.


• Independently deliver virtual and onsite training programs.


• Identify implementation risks and develop mitigation strategies.


• Partner with Support, Product, Customer Success, and Engineering teams to resolve issues.


• Monitor project scope, milestones, deliverables, and stakeholder communications.


• Build and maintain strong customer relationships that drive adoption and satisfaction.


• Mentor and support Implementation Specialist I team members.


• Serve as a subject matter expert on assigned products and implementation processes.


• Contribute to process improvements, documentation, and team development initiatives.

Required Qualifications

• High School Diploma or GED required.


• 3-5 years of software implementation, onboarding, project management, training, or related experience.


• Experience managing multiple customer-facing projects simultaneously.


• Strong presentation, facilitation, communication, and problem-solving skills.


• Ability to work independently with minimal supervision.


• Up to 90% travel for onsite implementations, customer meetings, or company events, as required.

Preferred Qualifications

• Associate or Bachelor's degree.


• Experience mentoring or coaching team members.

Compensation and Benefits

This position has a starting salary range of USD $68,000 – $90,000 per year. The range represents what we reasonably and in good faith expect to pay for the role at the time of posting. An employee’s pay within the range is determined by a number of factors, including relevant skills, education, qualifications, experience, performance, business or organizational needs, and geographic location.

Eligible employees may participate in medical, dental, vision, disability, life insurance, retirement savings programs, paid time off, wellness programs, and other company-sponsored benefits. Benefits vary by country and employment status.

Why Join JD Power

• JD Power powers auto-related decisions through proprietary data, advanced analytics, deep industry expertise, and workflows that connect insight to action.


• Operating across North America, Europe, and Australia, we help customers make better decisions and achieve better outcomes.


• As a virtual-first company, we offer flexible work arrangements, opportunities for learning and development, and a culture centered on the Values that guide how we work every day.


• We power our customers’ success. Everything we do is focused on helping customers make better decisions and achieve better outcomes.


• We are innovative, collaborative, and grounded in data. We combine advanced analytics with human expertise to deliver insight that holds up in the real world.


• We make things easy. We turn complexity into clarity so teams can act faster and with confidence.


• We get it done. We focus on execution, accountability, and results.


• We start with trust and prove it every day. Independence, integrity, and credibility are the foundation of our work.

Equal Opportunity & Accommodations

JD Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

JD Power is committed to providing reasonable accommodations throughout the recruitment process for individuals with disabilities or other protected needs under applicable local laws. Please contact [e-mail] for accommodation request.

Data Privacy

JD Power does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, JD Power has international sites and JD Power uses resources located throughout the world. JD Power may from time to time also use third parties to act on JD Power’s behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within JD Power group of companies as well as to third parties acting on JD Power’s behalf, including also transfers to servers and databases outside the country where you provided JD Power with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America. If you are a California or United Kingdom resident, additional disclosures about the information we collect and how we use that information can be found by clicking here.

Applications

Candidates must be legally authorized to work in the country where employment is offered.

JD Power does not provide employment sponsorship for this position.

This position is posted exclusively on https://www.jdpower.com/business/careers and select trusted job boards such as LinkedIn or Indeed. All official communication comes from email addresses ending in @jdpower.com or @jdpa.com. We will never ask for payment, equipment purchases, or upfront fees.

To all recruitment agencies: JD Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.

Welcome to JD Power Careers! JD Power is a proven leader in business-critical data and intelligence to drive auto-related decisions with confidence and clarity. By leveraging unmatched proprietary data, advanced analytics and deep industry expertise, JD Power fuels original equipment manufacturers, retailers, lenders, insurers and partners to enhance their performance. Since 1968, JD Power has delivered incisive guidance and intelligence about customer interactions with brands and products. To learn more about the company, visit JDPower.com.