Implementation Specialist - Caper (Contractor)

Instacart; Wayne (NJ); On-site; USD 63,000 - 69,000; Full time

Job summary

Instacart is seeking a reliable Implementation Specialist to support Caper Cart deployments across retail partners. This 3-month contract role provides in-market, in-store support for testing, training reinforcement, and launch execution, collaborating with Implementation and Operations teams to ensure successful store launches.

The role requires strong communication, problem-solving, and the ability to travel within the U.S. regularly; remote work is not the primary mode.

Qualifications

• Hands-on, detail-oriented and thrive in fast-paced environments.
• Able to work independently while coordinating with a broader team.
• Experience in retail or field operations with customer-facing focus.
• Strong communication and problem-solving abilities; travel regularly.
• Comfortable with light technical troubleshooting and learning new tools.

Responsibilities

• Support end-to-end testing of Caper Carts and ensure full functionality before launch.
• Assist with cart setup, staging, and validation for customer use.
• Provide on-site launch support and troubleshoot issues in real time.
• Reinforce store teams on core workflows and best practices.
• Collaborate with Implementation and Ops leads across locations.

Skills

Attention to detail

Independent worker

Store collaboration

Problem solving

Communication skills

Travel readiness

Job description

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

Overview

Instacart is seeking a reliable and execution-focused Implementation Specialist to support Caper Cart deployments across retail partners. This role is critical in enabling scalable, high-quality launches by providing in-store support for testing, training reinforcement, and launch execution. The Implementation Specialist Specialist works closely with Implementation and Operations teams to ensure carts are fully functional, store teams are supported, and launches are set up for success. This role is designed to provide local, in-market support for deployment execution, complementing the Implementation team’s focus on site visits and training. This is a 3 month contract position.

About the Job

In-Store Execution Support

• Support end-to-end testing of Caper Carts to ensure full functionality ahead of launch
• Assist with cart setup, staging, and validation to ensure readiness for customer use
• Execute key in-store tasks aligned to deployment timelines and checklists

Launch & Post-Launch Support

• Provide on-site support during launch to troubleshoot issues in real time
• Assist customers and store teams with Caper Cart usage as needed
• Reinforce best practices to drive early adoption and smooth customer experience

Training Reinforcement

• Support Implementation team by reinforcing training with store associates
• Help ensure store teams are confident in core workflows (checkout flow, cart usage, troubleshooting basics)
• Assist with “train-the-trainer” execution where applicable

Operational Excellence

• Maintain cart readiness, including charging, cleanliness, and proper placement
• Identify and elevate issues related to hardware, software, or store operations
• Provide feedback to Implementation and Operations teams on store performance and opportunities for improvement

Cross-Functional Collaboration

• Partner with Implementation Managers and Ops Leads to execute deployment plans
• Support communication between store teams and internal stakeholders during launch, including across multiple deployment locations as needed.
• Adapt to evolving deployment strategies and support continuous improvement efforts

About You

Minimum Qualifications

• You are hands-on, detail-oriented, and thrive in fast-paced environments
• You are comfortable working independently while staying aligned with a broader team
• You enjoy working directly with store teams and customers to solve problems
• You take ownership of your work and contribute to successful, high-quality launches
• Experience in retail, field operations, or customer-facing roles
• Strong communication and problem-solving skills
• Ability to work independently in a fast-paced, in-store environment
• Comfortable with light technical troubleshooting and learning new tools
• Ability to travel in-market (within 2.5 hours) regularly
• Flexibility to travel out-of market (within U.S.) up to 40% of the time

Preferred Qualifications

• Experience supporting retail technology or in-store deployments
• Familiarity with training or onboarding store teams
• Prior experience in contractor or field-based roles

Hourly Rate- $46-$50/hour