Implementation Specialist

Secureframe; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

A cybersecurity compliance firm is seeking an Implementation Specialist to guide SMB customers through the onboarding process. This role involves managing multiple projects and requires excellent communication and compliance knowledge. The ideal candidate has 1–2 years of relevant experience and a customer-first mindset. This position fosters professional growth in a dynamic, remote-first environment.

Benefits

Professional development opportunities

Remote-first culture

Team off-sites

Qualifications

• 1–2 years of experience in onboarding, technical support, or IT consulting.
• Strong understanding of compliance frameworks (e.g., SOC 2, ISO 27001, HIPAA).
• Ability to explain technical concepts to non-technical stakeholders.

Responsibilities

• Serve as the main point of contact for SMB customers during onboarding.
• Guide customers through the implementation process.
• Ensure smooth onboarding experiences for multiple customers.

Skills

Excellent English communication skills

Organizational skills

Project management

Problem-solving skills

Job description

Overview

At Secureframe, we are not just a company; we are at the forefront of revolutionizing cybersecurity compliance. Recognized as one of the industry's most innovative and trusted providers, Secureframe has consistently received accolades for our advanced technology solutions and commitment to excellence. With a robust portfolio of products that safeguard thousands of businesses worldwide, we have been featured in major publications such as Forbes’ next billion dollar startups, TechCrunch, and The Wall Street Journal for our transformative impact on the way companies achieve and maintain compliance standards.

As we continue to grow, our mission remains clear: to provide seamless, secure compliance solutions that enable businesses to focus on what they do best. Joining Secureframe means becoming part of a dynamic team dedicated to professional excellence and continuous learning in an environment that values creativity and forward-thinking.

Secureframe is backed by top VCs including Kleiner Perkins, Accomplice, Gradient Ventures (Google’s AI Fund), BoxGroup, Village Global, and many more.

The Role

As an Implementation Specialist at Secureframe, you will own the onboarding experience for our small-to-mid-sized (SMB) customers. You’ll guide them through the implementation process, ensure they understand how to configure and adopt the platform, and set them up for long-term success. This is a customer-facing role that requires excellent English communication skills (written and spoken), the ability to manage multiple customer projects simultaneously, and a strong working knowledge of compliance frameworks.

What you\'ll do

• Serve as the main point of contact for SMB customers during onboarding and early adoption.
• Develop a deep understanding of the Secureframe platform and guide customers through the implementation process.
• Configure customer accounts and tailor onboarding workflows to fit customer needs.
• Ensure smooth and timely onboarding experiences for multiple customers simultaneously.
• Provide clear, concise, and proactive communication (written and verbal) to customers at every stage.
• Monitor customer progress, identify risks, and take action to keep implementations on track.
• Partner with Customer Success Managers to ensure a seamless handoff post-implementation.
• Gather and share customer feedback to help improve the onboarding process and product experience.
• Collaborate cross-functionally with Sales, Customer Success, Support, Account Management, Product, and Engineering teams to ensure customer goals are met.
• Create or deliver training materials, user guides, and best practices tailored to customer use cases to drive adoption and long-term success.

Who we\'re looking for

• 1–2 years of experience in a customer-facing role such as onboarding, technical support, project coordination, or IT consulting.
• Excellent English communication skills—both written and spoken.
• Strong organizational and project management abilities; able to manage multiple onboarding projects in parallel.
• Strong understanding of compliance frameworks (e.g., SOC 2, ISO 27001, HIPAA) is required.
• Customer-first mindset with empathy, patience, and problem-solving skills.
• Ability to explain technical concepts clearly to non-technical stakeholders.
• Self-starter comfortable working in a fast-paced, dynamic startup environment.

Equal Opportunity

Secureframe is an equal opportunity employer. We aim to create an environment where every team member at Secureframe feels like they belong so they can have a greater impact on our business and customers. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Collaboration, connection, and having fun with colleagues is an important part of our culture as a remote-first company. Therefore, all employees must be able to travel by air to company off-sites two to four times per year (reasonable accommodations will be made where appropriate).

Security and Compliance Notices

We\'ve become aware of fraudulent job offers and recruiters falsely claiming to represent Secureframe.

Please note:

1. Official Communication: All genuine Secureframe recruiting communication and job offers are sent from @secureframe.com email addresses.

2. No Fees: We never ask for payments or fees from job applicants at any stage.