Implementation Specialist

PermitFlow; United States; Hybrid; USD 100,000 - 130,000; Full time

Benefits offered by this job

Equity

Medical, dental, vision

Flexible PTO

Home office stipend

Job summary

PermitFlow is hiring an Implementation Specialist in New York. You will manage onboarding end-to-end for mid-market accounts and support enterprise implementations alongside the Implementation Manager.

You’ll be the day-to-day contact, coordinating with Sales, CS, Operations, Solutions Consulting, and Engineering to drive adoption and value. The role requires 1–3 years in customer onboarding or related roles at a B2B SaaS company, with strong project management and communication skills.

Qualifications

• 1-3 years in customer onboarding, implementation, customer success, or related role at a B2B SaaS company.
• Experience managing onboarding projects with multiple stakeholders and timelines from kickoff to launch.
• Proven ability to drive adoption, time-to-value, and lead live trainings.

Responsibilities

• Own onboarding end-to-end for mid-market accounts from post-sale handoff to launch and transition to Customer Success.
• Support enterprise implementations by owning specific workstreams with the Implementation Manager.
• Serve as day-to-day contact during onboarding, managing communication, expectations, and risk.
• Coordinate cross-functionally with Sales, Customer Success, Operations, Solutions Consulting, and Engineering.
• Lead training sessions for diverse customer stakeholders and tailor to each group’s needs.
• Drive product adoption and value realization through enablement materials and check-ins.
• Track progress against milestones and KPIs, flag risks early.
• Build knowledge of permitting workflows and municipality requirements.
• Maintain scalable onboarding processes, playbooks, and templates.

Skills

Onboarding experience

Project management

Communication

Job description

PermitFlow is redefining how America builds. We’re an applied AI company serving the nation’s builders, tackling one of the largest information challenges in the economy: understanding what can be built, where, and how. Our AI agent workforce helps the fastest-growing construction companies navigate everything from permitting and licensing to inspections and project closeouts – accelerating housing, clean-energy, and infrastructure development across the country.

Despite being a $1.6T industry, construction still suffers from massive delays, wasted capital, and lost opportunity. PermitFlow has already delivered unprecedented speed, accuracy, and visibility to over $20B in development, helping contractors reduce compliance time, de-risk projects, and scale with confidence.

As the U.S. enters a new capex supercycle across data centers, factories, housing, and renewables, joining PermitFlow means building the AI infrastructure at the core of every construction project driving the next wave of reindustrialization.

We’ve raised over $90M, most recently completing our Series B, from top-tier investors including Accel, Kleiner Perkins, Initialized, Y Combinator, Felicis, and Altos Ventures, with backing from leaders at OpenAI, Google, Procore, ServiceTitan, Zillow, PlanGrid, and Uber.

Role Overview

As Implementation Specialist, you will report to the Vice President of Customer Success and support onboarding across PermitFlow’s mid-market and enterprise accounts. You’ll execute implementation plans from post-sale handoff through launch, serve as a day-to-day customer contact, and drive early product adoption. On enterprise accounts, you’ll partner closely with the Implementation Manager to own specific workstreams.

This is a hybrid role based in New York, with in-office days on Monday, Wednesday, and Friday, and up to 25% travel for customer onboarding and training.

What You’ll Do

Own onboarding end to end for mid-market PermitFlow accounts, from post-sale handoff through successful launch and transition to Customer Success.

Support enterprise implementations by owning specific workstreams (e.g., workspace setup, training delivery, stakeholder coordination) alongside the Implementation Manager.

Serve as the day-to-day point of contact for customers during onboarding, proactively managing communication, expectations, and risk.

Coordinate cross-functionally with Sales, Customer Success, Operations, Solutions Consulting, and Engineering to align priorities and resolve blockers.

Lead training sessions for diverse customer stakeholders, including ops teams, sales reps, and executives, tailored to each group's needs.

Drive product adoption and early value realization through enablement materials, weekly check-ins, and best-practice guidance.

Track onboarding progress against key milestones and KPIs (e.g., engagement, time-to-value, launch readiness) and flag risks early.

Build working knowledge of permitting workflows, municipality requirements, and common customer edge cases.

Maintain, refine, and document scalable onboarding processes, playbooks, and templates.

What We’re Looking For

1-3 years of experience in customer onboarding, implementation, customer success, or a related customer-facing role at a B2B SaaS company.

Experience managing onboarding projects with multiple stakeholders, cross-functional dependencies, and customer-facing timelines from kickoff to launch.

Demonstrated ability to drive adoption and time-to-value, including leading live trainings, distributing enablement materials, and reinforcing product usage.

Strong project management and communication skills, evidenced by running clear customer calls, maintaining onboarding trackers, and escalating risks proactively.

What We Offer

Competitive salary and meaningful equity in a high-growth company

Comprehensive medical, dental, and vision coverage

Flexible PTO and paid family leave

Home office & equipment stipend

Hybrid NYC office culture (3 days in-office/week) with direct access to leadership

In-Office Lunch & Dinner Provided

PermitFlow provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, gender expression, or family status, as protected by applicable law.

We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities. All employment decisions are based on merit, qualifications, and business needs.

Compensation Range: $100K - $130K

Meet the team

PermitFlow is an applied AI company that redefines construction by solving one of the largest information challenges in the economy: understanding what can be built, where, and how. The company deploys an AI agent workforce to help the nation's fastest-growing construction companies navigate permitting, licensing, inspections, and project closeouts, accelerating housing, clean-energy, and infrastructure development across the country. PermitFlow has delivered unprecedented speed and accuracy to over $20B in development, helping contractors reduce compliance time, de-risk projects, and scale with confidence. Operating within a $1.6T construction industry plagued by delays and wasted capital, PermitFlow is building the AI infrastructure at the core of every construction project driving America's next wave of reindustrialization.