Implementation Specialist

ScriptPro; United States; Hybrid; USD 90,000 - 130,000; Full time

Job summary

ScriptPro is seeking an Implementation Manager, Automation Systems, to assess client business systems and integrate applicable hardware and software solutions, including system implementations, upgrades, and new contract setups with ScriptPro Robotic System.

This role coordinates with Robotic Project Managers as a liaison between customers and internal teams, ensuring all phases are documented and completed.

Qualifications

• Bachelor's degree in technical discipline; project management preferred.
• Experience with software installations, client/server, networking, and databases.
• Strong negotiation and customer-focused mindset.
• Exceptional verbal and written communication skills.

Responsibilities

• Gather, manage, and prioritize customer requirements.
• Prepare specifications, interface docs, and data mappings for development.
• Coordinate with internal/ external teams and vendors on scope and timelines.
• Resolve conflicts and balance priorities across departments.
• Maintain knowledge of ScriptPro products during installations.
• Manage multiple customer accounts through implementation.
• Travel about 30% for site visits and information gathering.
• Perform additional duties as assigned.

Skills

Negotiation

Communication

Time management

Analytical thinking

Customer service

Prioritization

Adaptability

Team coordination

Education

Bachelor's degree in technical discipline

Project Management related field

Tools

Excel

Word

Project

Visio

Job description

Imagine working at a place where innovation meets impact, and every day brings new opportunities to revolutionize the pharmacy industry! At ScriptPro, you’ll be part of a dynamic team that’s at the cutting edge of technology, creating solutions that make a real difference in people’s lives. ScriptPro develops, sells, and supports state of the art robotics and services in thousands of pharmacy settings around the United States and Canada.

The roles within ScriptPro’s Field Operations department involve direct interaction with customers, which provides an unique opportunity to understand their needs and deliver tailored solutions. These teams are involved with the implementation and maintenance of our customers’ environment and infrastructure. This is a technical and collaborative role with the ability to make an impact on pharmacy systems.

Job Summary:

The Implementation Manager, Automation Systemswill assess client business systems and effectively integrate applicable hardware and software solutions, including system implementations, upgrades, custom development projects, and coordinating new contract set ups with the ScriptPro Robotic System. This person will work closely with other Robotic Project Managers serving as a liaison between the customer and internal teams throughout the Robotic System implementation life cycle, coordinating project schedules, and facilitating tasks with multiple departments to ensure all project phases are documented and completed properly.

Reporting Relationship:

Manager, Workflow Systems Project Management

Shift:

Generally, Monday through Friday 8am-5pm; on-call during project which may include evenings or weekends. This hybrid role requires a combination of weekly on-campus and remote work with specific days varying based on departmental policy and business need. Regular, punctual, and predictable attendance is an essential function of every job at ScriptPro.

Scope of the Role:

• Work with customers to gather, manage, and prioritize requirements
• Prepare customer specification documents, interface documents, business rules, data mapping, and other documentation as necessary for development teams
• Communicate with both internal and external teams, including third party vendors, to ensure all parties are knowledgeable regarding scope of work, timeline, and deliverables
• Proactively resolve conflicts, handle ambiguity, and facilitate groups to achieve objectives
• Maintain knowledge of all company products in order to conduct effective installations
• Manage multiple customer accounts throughout implementation
• Travel to meet with new customers and gather site-specific information; requires about 30% travel (equal amounts of long-distance driving and air travel)
• Perform other duties as assigned

Required Qualifications:

• Bachelor's degree in technical discipline, Project Management, related field is preferred
• Proficiency with Microsoft Office program suite [e.g. Excel, Word, Project, Visio]
• Experience with software application installations, client/server relationships, networking, and database structure/management
• Strong negotiation skills and the ability to effectively navigate constraints and balance customer and company requirements
• Ability to evaluate and effectively prioritize competing demands of varying scope and complexity
• Business-casual attire, at a minimum, is required while in the office and when meeting with customers; personal hygiene and appearance must be well maintained
• Ability to adjust work hours as required to meet workload and project delivery needs
• Requires effective email and telephone communication skills, with an emphasis on timely responses, audience-appropriate messaging, and professional etiquette in a fast-paced environment
• Exceptional verbal and written communication skills; ability to communicate among project stakeholders appropriately and in a timely manner
• Exceptional analytical skills and the ability to assess risks/obstacles and provide positive alternative solutions as necessary
• Exceptional time management and organizational skills
• Dedicated to providing excellent customer service and representing ScriptPro in a professional manner in all situations

Preferred Qualifications:

• Bilingual in Spanish and/or French
• Pharmacy or healthcare industry experience
• Experience with ScriptPro products

Remote Work Requirements:

• Must have high-speed reliable internet access with a hard-wired connection
• Must have a distraction free home office workspace
• Must be willing to participate in video virtual meetings (camera on)

Employment Conditions:

ScriptPro develops, sells, and supports state-of-the-art products and services for healthcare system customers, including federal agencies such as Department of Defense, VA, Indian Health Services and major hospital systems across the U.S. and Canada. These customers require specific security clearances and health-related tests and vaccines for site access. As a condition of employment, you may be required to obtain federal security clearance (See the Standard Form 85), which can include background checks such as criminal history and drug testing, and/or provide proof of health screenings including tuberculosis, annual flu, and COVID vaccinations (medical or religious exemptions will be considered). Crossing the U.S.-Canada border requires a valid passport, no criminal charges, and compliance with Canadian immigration policies (see Canada Inadmissibility List). If your role requires these clearances or health documentation, completion will be mandatory for employment.

This position includes responsibilities for ensuring compliance with cybersecurity and privacy policies to support the safeguarding sensitive data, including personally identifiable information (PII) and Protected Health Information (PHI). Completion of annual cybersecurity and privacy awareness training is required, as the role aligns with the organization’s security posture and risk management practices. All duties are defined in accordance with standardizations to ensure consistency and accountability of the policies.

Working Conditions:

Requires routine use of standard equipment and extended computer use. Employee must be able to sit, use hands and fingers, and occasionally lift, squat, stoop, bend, and reach. Problem-solving, practical learning, and instruction interpretation skills are essential.

ScriptPro appreciates the unique qualities of each team member, and as an Equal Opportunity employer, does not discriminate on the basis of race, color, religion, national origin, sex, pregnancy, age, disability, genetic information, veteran status, or any other legally protected status.

The company utilizes internal resources for sourcing and filling positions, but when external assistance is needed, we will engage only with pre-approved, contracted agency partners.

The company does not offer visa sponsorships, and all applicants must have legal authorization to work in the United States.

Please visit www.scriptpro.com to learn more about the mission of our company.