Implementation Specialist

Made4net; Teaneck Township (NJ); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Health insurance (medical, dental, vision)

Generous paid time off

Company-matched 401(k) retirement plan

Tuition reimbursement program

Employee assistance program

Discretionary employee bonus program

Employee discounts and perks

Job summary

Made4net is seeking an Implementation Specialist to support the rollout and integration of software within the organization and clients. You will ensure client satisfaction by understanding their needs and configuring solutions to fit. Your role involves training clients and monitoring their success post-implementation.

The ideal candidate will have a Bachelor's degree and relevant experience, with strong communication skills and a technical background in software systems.

Qualifications

• 1-2 years of relevant experience in a customer-facing role.
• Familiarity with software in supply chain or similar systems.
• Strong written and oral communication skills.

Responsibilities

• Participate in defining system requirements for implementations.
• Configure and test products as per project requirements.
• Provide training to clients on-site and remotely.

Skills

Customer Focus

Collaboration

Business Insight

Technical Background

Communication Skills

Problem Solving

Time Management

Education

Bachelor's degree or equivalent experience

Tools

SQL Server

Windows Workstation and Server

Web Server (IIS)

Job description

Department: PS SCE – Technical Support

Employment Type: Full Time

Location: Teaneck, NJ

Compensation: Minimum Starting Salary: $60,000 annually

Made4net is a leading provider of supply chain execution software solutions. Our innovative technology helps businesses optimize their supply chain operations, increase efficiency, and improve overall productivity. With a global presence and a commitment to excellence, Made4net is at the forefront of the industry, serving a diverse range of clients across various sectors.

In this role, you will participate in and support the rollout and integration of new systems, or software within the Made4net organization or for a client. By building strong relationships with clients and effortlessly implementing Made4net’s technology, you are ensuring that clients are being set up for success. The Implementation Specialist role is vital in understanding client needs, configuring solutions to best fit their needs, and ensuring that implementation rollout is completed smoothly and effectively. As an Implementation Specialist, most of your day will be spent answering phone calls and following up on open items to ensure client satisfaction.

Key Responsibilities

Core Duties and Responsibilities:

• Participate in the definition of system requirements for the implementation of the Made4net suite of products in the Supply Chain Execution space.
• Configure and test those products in accordance with the project requirements.
• Develop and execute test plans for client projects.
• Work with assigned developers where add-ons and customizations are required.
• Prepare and support client acceptance testing.
• Provide clients with training on site and remotely on the use of the systems.
• Prepare, execute and support Go Live activities for clients on, and off site as needed.
• Continue to monitor and assist clients post go live with ongoing training and troubleshooting.
• Work with our support team as necessary on supporting live clients.

Core Competencies:

Customer Focus - Building strong customer relationships and delivering customer-centric solutions

Collaborates - Building partnerships and working collaboratively with others to meet shared objectives

Business Insight - Applying knowledge of business goals and the marketplace to advance the organization's goals

Skills, Knowledge and Expertise

Required Qualifications:

• Bachelor’s degree or equivalent 1-2 years of relevant experience working in a customer facing role preferably within software in supply chain or other enterprise systems.
• Familiar with Windows Workstation and Server environments
• Familiar with Web Browser(s) and Web Server (IIS) environments
• Familiar with SQL server databases and programming
• Strong knowledge of office tools
• Familiar use of Remote Desktop and VPN
• Strong technical background is preferred.
• Strong understanding of Software Development and Agile Methodologies
• Experience with Microsoft system tools: Windows, IIS, SQL Server
• Strong written/oral communication and interpersonal skills.
• 20% - 30% travel required domestically and internationally
• Working well in teams.
• Good communication and people skills.
• Responsiveness and adaptability.
• Task oriented problem solving
• Time management

Preferred Qualifications:

• Familiar with Agile methodologies
• Prior experience in warehousing, transportation, logistics and or similar applications experience
• Experience with leading WMS solutions (e.g., Manhattan, Blue Yonder, SAP EWM, Koerber or similar).

Compensation and Benefits

Benefits:

• Health insurance (medical, dental, vision) with a robust wellness program to support your physical and mental well-being
• Generous paid time off policy
• Company-matched 401(k) retirement plan to help you secure your future
• Tuition reimbursement program to support your continued education and career advancement
• Employee assistance program providing confidential counseling and support services for personal challenges
• Discretionary employee bonus program
• Employee Discounts and perks through our PEO

Minimum Starting Salary: $60,000 annually

This position offers a competitive salary package that is commensurate with your years of experience in the field and the specific skills you bring to the role.

Physical Demands: The employee must occasionally lift and/or move up to 15 pounds from a floor position to an overhead position. Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus. While performing the duties of this job, the employee is regularly required to sit, stand, verbally communicate, and perform intricate finger dexterity to type or manipulate electronic documents while speaking or listening.

Made4net is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.