Implementation Specialist

Entrust; Shakopee (MN); Hybrid; USD 41,000 - 60,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401(k) matching

Life insurance

Disability insurance

Mental health coaching

Virtual fitness programs

Paid time off

12 paid holidays

Parental leave

Education reimbursement

Job summary

Entrust’s Implementation Specialist role focuses on delivering and deploying identity-centric security solutions for client environments, including remote or on-site setups. The position requires coordinating with project teams, ensuring customer satisfaction, and providing training and technical expertise to customers and partners.

The role supports after-hours work, data mapping, and documentation to ensure reliable system operations and ongoing customer success in a fast-paced environment.

Qualifications

• Associate degree in information technology or equivalent.
• 2+ years of experience in customer software delivery.
• Experience with system integrations and software debugging or development.

Responsibilities

• Solution deployment and configuration to meet customer needs.
• Setup, install, and administer instant financial solutions at remote or customer sites.
• Collaborate with project management to deliver solutions on time.
• Act as technical expert on the solution and participate in requirements validation.
• Map and transfer data, create process documentation, and manage initial access.

Skills

Problem solving

Networking concepts

Remote/onsite support

Customer communication

Education

Associate degree in information technology or equivalent

Professional technical certifications (A+/MCSA/MCSE)

Tools

Windows Server tools

SQL

IIS

TCP/IP

VMware

Cisco

SAN

LAN/WAN

CCNA

Job description

Join us at Entrust

At Entrust, we’re shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely.

Entrust’s values are a cornerstone of who we are, our future business growth and how our people grow through it. We model our values by demonstrating that Customer Trust Is Earned , moving with purpose because Speed Is Intentional , taking accountability because We Own the Outcome , and building a collaborative culture where One Entrust Wins Together.

Get to Know Us

Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting‑edge, scalable technologies. But our secret weapon? Our people. It’s the curiosity, dedication, and innovation that drive our success and help us anticipate the future.

Position Overview

The Implementation Specialist is responsible for solution delivery such instant Financial Issuance on customer environment and/or hosted environment.This position will manage installations and ensure customer success and satisfaction during the project delivery which includes setup, installation, and administration for client’s purchased or outsourced technology and business process solutions.

Responsibilities

Solution Delivery - 85%

• Solution deployment and configuration to meet the customer needs
• Setup, install, and administer instant financial solutions for our customers. This may be done either remotely or at a customer site
• Collaborate with project management team to deliver the solution to the customer in a timely matter.
• Act as technical expert on the solution, including participating in the requirements gathering and validation
• Understand the customer need and work directly with client to manage initial access, map and transfer data, create process documentation
• Test and troubleshoot functionality of installed systems; identify and documents technical issues to be escalated to the proper organization for resolution
• Deliver solution training for customers, Partner and IT personnel
• Interact with System Administrators to apply software patches and perform upgrades to existing customer systems
• Maintain high availability for contact to ensure timely and accurate response to all inquiries
• Communicate effectively with external and internal customers/partner and provide information in a timely and accurate manner

Process improvement – 15%

• Provides feedback based on client experiences to the owner of the components part of the solution and process improvements
• Create and maintain documentation to assist in future problem resolution
• Participate and Propose process, documentation and solution improvements

Basic Qualifications

• Associate degree in information technology or equivalent
• Must have mastery of written and verbal communication
• 2+ years of experience in a customer Software delivery
• Experience with System Integrations
• Proven work with Software debugging or development
• Ability to work non-standard hours as needed including evenings and weekends as customer initiates.
• Must be able to lawfully work within the US and have unrestricted work authorization for US.
• Must be available to work between 7:00 AM and 7:00 PM, Central time with the main hours being 8:00 AM to 5:00 PM Central Time Monday through Friday. After hours and weekend availability as needed based on customer needs.
• When proficiency of skills is obtained, some weekend and after-hours work will be required.

Preferred Qualifications

• Proficient problem solving and troubleshooting skills
• Experience in general networking technologies and concepts
• Experience configuring and maintaining Windows Server associated tool and utilities
• Professional technical certification such as A+, MCSA, MCSE or similar
• Networking and/or Software Certificates such as Network+ and CCNA
• SQL, IIS, TCP/IP, VMware, Cisco, SAN, LAN/WAN knowledge and experience
• Experience supporting remote and mobile users and computing/communications
• Experience with systems backup and recovery technologies

At Entrust, we don’t just offer jobs – we offer career journeys. Here is what you can expect when you join our team:

• Career Growth: Whether you’re a budding developer or a seasoned expert, we’re invested in your professional journey. With learning-forward initiatives and exciting challenges, your growth is our priority.
• Flexibility: Life is all about balance. Whether you’re remote, hybrid, or on-site, we offer flexible options that fit your lifestyle.
• Collaboration: Here, your voice matters. Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a better tomorrow.

We believe in securing identities—but it doesn’t stop there. At Entrust, we’re passionate about valuing all identities. Our culture is built on diversity, inclusion, and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe, we’re creating a community where everyone is encouraged to be themselves.

Ready to Make an Impact?

If you’re excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let’s build a more secure world—together.

Compensation Range:

The anticipated starting base pay for this position is: $29.74-$43.62 per hour (in the primary posting location). Actual compensation will be determined based on geographic location, education, skills and experience. This position is also eligible for the company’s discretionary annual incentive plan.

• medical
• vision
• dental
• a generous 401(k) matching contribution
• life and disability insurance
• mental health coaching
• virtual fitness programs
• paid personal time off plus 12 paid holidays
• parental leave
• education reimbursement

Entrust offers eligible colleagues and their dependents comprehensive health and well‑being programs which include medical, vision, dental, a generous 401(k) matching contribution, life and disability insurance, mental health coaching, virtual fitness programs, paid personal time off plus 12 paid holidays, parental leave and education reimbursement.

For US roles, or where applicable:

Entrust is an EEO/AA/Disabled/Veterans Employer

For Canadian roles, or where applicable:

Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.

If you require an accommodation, contact [e-mail]__.