Implementation Specialist

Remote Jobs; Scottsdale (AZ); Remote; USD 50,000 - 70,000; Full time

Job summary

A logistics technology company is seeking a skilled individual to manage customer implementations. The role involves ensuring exceptional customer experiences, data accuracy, and building trust-based relationships. Exceptional communication skills and proficiency in workspace tools are essential. The position offers a dynamic work environment focused on career advancement and impactful logistics relationships.

Qualifications

• Proven ability to manage end-to-end implementation activities.
• Exceptional communication skills across various channels.
• Ability to analyze customer business activities to uncover opportunities.

Responsibilities

• Manage multiple customer implementations with proactive communication.
• Ensure data accuracy and exceptional customer experience.
• Build and maintain trust-based relationships with customers.

Skills

Customer communication skills

Analytical skills

Proficiency in Google Workspace

Proficiency in Microsoft Office

Tools

Excel

Google Workspace

Job description

Employer Industry: Technology in Freight Procurement

Why consider this job opportunity

• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Chance to make a positive impact on customer satisfaction and product adoption
• Work in a fast-paced, innovative startup culture
• Engage in meaningful logistics relationships and strategic decision-making

What to Expect (Job Responsibilities)

• Manage multiple customer implementations with proactive and timely communication
• Ensure data accuracy and exceptional customer experience throughout the onboarding process
• Build and maintain trust-based relationships with customer contacts through professional interactions
• Collaborate cross-functionally with internal teams to align on customer needs and implementation progress
• Gather and analyze customer feedback to improve service and identify business opportunities

What is Required (Qualifications)

• Proven ability to manage end-to-end implementation activities
• Exceptional communication skills across various channels (calls, emails, meetings)
• Ability to analyze customer business activities to uncover opportunities for revenue growth
• Proficiency in Google Workspace and Microsoft Office tools, including Excel and Word
• Demonstrated active listening and empathy in customer communications

How to Stand Out (Preferred Qualifications)

• Domain knowledge in the logistics industry
• Project Management related certifications like CAPM or PMP

#Technology #FreightProcurement #CustomerSuccess #CareerOpportunity #StartupCulture

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