Implementation Specialist

Visa Hunt; San Francisco (CA); Hybrid; USD 180,000 - 240,000; Full time

Benefits offered by this job

Equity

Healthcare coverage (Medical, Dental,

Life and Disability insurance

Job summary

Firecrawl is seeking an Implementation Specialist to land in customer environments, wire up integrations, and drive production-ready deployments. You will own onboarding, work directly with real customer data, and resolve issues quickly to achieve time-to-value and adoption.

You’ll collaborate with product and engineering to translate technical details into business value, balance speed with quality, and thrive in a fast-paced AI infrastructure context.

Qualifications

• Experience implementing and onboarding customers in API or AI-driven products.
• Ability to read code, use an API, and build real integrations.
• Track record moving customers from signed to live in production.

Responsibilities

• Own customer onboarding end-to-end: land in their environment, scope the integration, and get them to production fast.
• Build the integration against real customer data and troubleshoot blockers to go-live.
• Diagnose where a customer’s extraction or pipeline fails and identify root causes.
• Turn a successful launch into adoption and expansion with the revenue team.
• Be the trusted technical voice during rollout and relay learnings back to product/engineering.
• Decide when to handle issues yourself vs. escalate to engineering.

Skills

Implementation experience

Customer-facing engineering

API / AI-infra product experience

Automation / deployment

Technical communication

Job description

Implementation Specialist

You'll be the engineer who gets customers live and winning fast. When a company signs on with Firecrawl, you're the one who lands in their environment, wires up the integration, and turns "we bought it" into "it's in production and working." This is a hands‑on, customer‑facing engineering role measured in time‑to‑value and adoption, not tickets closed. You build, you deploy, you own the outcome.

Salary Range: $180,000 to $240,000/year OTE

Equity Range: Competitive equity — details shared during the process.

Location: San Francisco, CA (Hybrid, on‑site required)

Job Type: Full-Time

Experience: 3+ years in a customer‑facing technical role or equivalent

Visa: Must be legally authorized to work in the United States. We're not able to sponsor visas right now, though that may change down the line.

About Firecrawl

Firecrawl is the easiest way to turn the web into data AI agents can use. One API call converts any URL into clean, LLM‑ready markdown or structured data - the boring‑hard problem everyone building with LLMs eventually hits, solved.

We hit 8 figures in ARR in year one and more than doubled it in year two. We have 150k+ GitHub stars, and developers, agents, and category‑defining AI companies build on us every day. Growth like this is rare, and we're just getting started.

We're a small team punching far above our weight. Everyone here owns a real piece of the product and company, end to end, and runs it themselves - no hiding behind process or headcount.

This is a place for people who want to work at the frontier: an AI company building the infrastructure other AI companies run on, not one bolting AI onto an existing product. We move fast, go deep, and are building the tools superintelligence will rely on to gather data from the web.

What You'll Do

• Own customer onboarding end to end: land in their environment, scope the integration, and get them to production fast

• Get hands‑on with the product against real customer data, build the integration and solve the problems that block go‑live

• Run technical discovery: diagnose where a customer's extraction or pipeline breaks, and know whether it's usage, a bug, or a real product gap

• Turn a successful launch into adoption and expansion, and partner with the revenue team to hit team targets

• Be the trusted technical voice during rollout, and bring what you learn in the field back to product and engineering

• Know when to solve it yourself and when to pull in engineering

What We're Looking For

• You've done implementation, forward‑deployed, solutions, or customer‑facing engineering, ideally at a developer, API, or AI‑infra product

• You're technical enough to earn a developer's respect: you can read code, use an API, and build a real integration yourself

• You've taken customers from signed to live in production, and can point to the technical work that made the rollout land

• You check before you build: you can tell user error from a bug from a real product gap, and you don't turn every ask into a custom feature

• You can translate between deep technical detail and business value without losing either audience

• You move fast and close the loop — you'd rather ship a working integration against real data than perfect a doc

Backgrounds that often do well: Implementation or onboarding engineers at API/devtools companies. Solutions engineers who owned the full lifecycle from signed deal to production. Technical account managers who actually built things. Ex‑founders who sold and delivered their own product.

What We're NOT Looking For

• A pure backend engineer who doesn't want to be in front of customers

• A project manager who coordinates rollouts but can't build

• Someone who needs a fully‑built playbook before they can run

A Note On Pace

We operate at an absurd level of urgency because the window for what we're building won't stay open forever. If that excites you, keep reading. If it doesn't, no hard feelings — but this role probably isn't for you.

Benefits & Perks

For our U.S. Based Full‑Time Employees

• Salary that makes sense — $180,000-$240,000 OTE, depending on experience

• Own a piece — Gain competitive equity in what you're helping build

• Full coverage, no red tape — Medical, dental, and vision (100% for employees, 50% for spouse/kids) — no weird loopholes, just care that works

• Life & Disability insurance — Employer‑paid short‑term disability, long‑term disability, and life insurance — coverage for life's curveballs