Implementation Specialist

DTN (Data Transmission Network); Northern (KY); Hybrid; USD 58,000 - 77,000; Full time

Benefits offered by this job

Unlimited PTO

Flexible working hours

Remote work model

Competitive health insurance

Job summary

DTN is seeking an experienced Implementation Specialist to join our Professional Services team and deploy enterprise-grade SaaS and RaaS solutions for global customers. You will bridge technical implementation with business value, enabling rapid adoption and long-term success with DTN platforms.

The role requires strong technical aptitude, project management experience, and customer-facing skills to deliver onboarding, configuration, integration, testing, and training across multiple industries.

Qualifications

• 5+ years of hands-on experience implementing B2B SaaS or enterprise software.
• Strong problem-solving and analytical skills with cross-functional collaboration.
• Bachelor’s degree required and excellent communication abilities.

Responsibilities

• Partner with customers to translate requirements into implementation designs.
• Configure platforms, perform testing, and validate solution delivery.
• Lead customer meetings, create plans, and track progress.
• Collaborate with PM, engineering, and support teams to ensure success.
• Document decisions, risks, and best practices for future deployments.

Skills

B2B SaaS

Implementation

Project management

Stakeholder engagement

Education

Bachelor’s degree

Job description

For decades, DTN has been the silent force behind some of the world’s most critical industries—helping businesses navigate complexity, uncertainty, and risk with smarter, faster decisions. From agriculture to energy to weather intelligence, our proprietary Operational Decisioning Platform transforms raw data into decision-grade insights—enabling companies to optimize supply chains, ensure market stability, and safeguard infrastructure against disruption. We don’t follow trends—we set the standard for precision, trust, and operational impact. DTN is at an exciting inflection point. Building off a foundation of financial strength, profitability, and industry trust, we’re accelerating growth and expanding our global footprint. Our purpose-built solutions—powered by AI and honed by decades of vertical expertise—are helping some of the world’s most significant enterprises thrive amid operational constraints and uncover new opportunities in a fast-changing world.

Job Description:

DTN is seeking an experienced Implementation Specialist to join our Professional Services team and support the successful deployment of enterprise-grade SaaS and RaaS solutions for global customers. This role plays a critical part in bridging technical implementation and business value realization, helping customers achieve rapid adoption, operational efficiency, and long‑term success with DTN solutions. The ideal candidate combines strong technical aptitude, customer engagement skills, project management capabilities, and implementation expertise to deliver seamless customer onboarding, configuration, integration, testing, and training experiences.

What You Will Be Responsible For

• Partner with customers to understand business requirements, operational workflows, and technical objectives
• Translate customer requirements into implementation designs and configuration plans
• Configure DTN platforms to support customer use cases, integrations, workflows, and data mapping requirements
• Develop and execute testing strategies to validate implementation quality and functionality
• Execute implementation plans aligned to customer business goals and timelines
• Support development of implementation documentation, best practices, and training materials
• Collaborate with customers on technical migrations, organizational adoption, and change management activities
• Assist in developing project plans, RACIs, and customer implementation strategies
• Lead customer meetings, stand‑ups, and implementation status reviews
• Identify and resolve implementation, integration, and adoption issues throughout the deployment lifecycle
• Proactively manage implementation risks, dependencies, and roadblocks
• Deliver customer training and knowledge transfer to support adoption and self‑sufficiency
• Partner cross‑functionally with Project Managers, Transformation Consultants, Sales, Product, and Support teams to ensure coordinated delivery
• Document implementation decisions, lessons learned, and best practices to support future enhancements and scalability
• Provide customer and implementation feedback to Product and Engineering teams to support continuous improvement

What You Will Bring to the Position

• 5+ years of hands‑on experience implementing B2B SaaS or enterprise software solutions
• Strong technical aptitude with the ability to quickly learn and apply new technologies and platforms
• Experience with solution design, configuration, integration, testing, and validation
• Strong problem‑solving and critical‑thinking skills
• Proven project management experience with the ability to drive initiatives from planning through execution
• Experience working cross‑functionally with customers, architects, project managers, and technical stakeholders
• Excellent communication and interpersonal skills with the ability to engage effectively at all organizational levels
• Strong analytical and strategic thinking skills
• Customer‑centric mindset with a passion for delivering value and driving customer success
• Bachelor’s degree required

What Will Make You Stand Out

• Experience within agriculture, energy, transportation, or weather‑sensitive industries
• Familiarity with service design methodologies and project management tools
• Experience supporting enterprise SaaS implementations in complex customer environments

What You Can Expect from DTN

• Competitive Salary
• Unlimited PTO
• Flexible working hours
• Remote work model (position dependent)
• Competitive Medical, Dental and Vision Insurance Plans
• 6% 401K matching
• Unlimited access to 13k+ courses via learning platform to support employee career advancement
• Employee Assistance Program (EAP)
• Compensation The targeted hiring base pay range for this position is between $58,000 and $77,000. DTN is a pay for performance organization, which means there is the opportunity to advance your compensation with performance over time. The actual base pay offered for this position will be dependent upon many factors, including but not limited to: prior work experience, training/education, transferable skills, business needs, internal equity and applicable laws. The targeted hiring base pay range is subject to change and may be modified in the future. This role may also be eligible for market competitive variable pay and benefits.

About DTN:

DTN is a global data and technology company helping operational leaders in energy, agriculture, and weather‑driven industries make faster, smarter decisions. Our Operational Decisioning Platform turns complex data into decision‑grade insights—empowering customers to expand their margins, accelerate growth, and outpace risk. With more than 1,200 employees globally, DTN serves the companies that feed, fuel, and protect the world. At DTN, we value clarity, trust, and action. We’re a team of problem‑solvers, outcome‑drivers, and industry nerds who believe that precision matters – and that mission is at the core of what we do. Trust Built: We earn it. We keep it. We protect it. Confidence‑Driven: We help customers move with clarity and conviction. We bring the data and operational knowledge leaders need to act. Built for Industry: We speak operations because we come from operations. Our expertise is forged in fuel terminals, fields, flight paths, and forecasts. Future‑Forward: We see what’s coming- and we’re ready. We help customers lead through change with smarter decisioning.

DTN is an Equal Opportunity Employer. We welcome and encourage applicants of all backgrounds, including minorities, women, veterans, and individuals with disabilities.

DTN is a global data and technology company helping operational leaders in energy, agriculture, and weather‑driven industries make faster, smarter decisions. Our Operational Decisioning Platform turns complex data into decision‑grade insights – empowering customers to expand their margins, accelerate growth, and outpace risk. With more than 1,200 employees globally, DTN serves the companies that feed, fuel, and protect the world.