Implementation Specialist

Computer Services, Inc.; Kentucky; Híbrido; USD 70.000 - 110.000; Tempo integral

Resumo da vaga

Computer Services, Inc. (CSI) is seeking an Implementations Specialist to serve as the primary bank-facing owner for assigned implementation workstreams, guiding scope, readiness, and handoffs across CIF, FMS, TFR, and NuPoint Security.

You will coordinate specialists, bank decisions, and dependencies, drive training and testing readiness, oversee the conversion approach and timeline, and ensure a smooth post-conversion stabilization and handoff to Customer Experience.

Qualificações

• 4-year college degree or equivalent.
• At least two (2) years of relevant work experience.
• Team and/or project management experience preferred.
• Banking operations knowledge and/or experience required.

Responsabilidades

• Serve as the primary bank-facing point of contact for assigned functional workstreams.
• Confirm project scope, introduce the specialist team, and explain the conversion approach, timeline, bank responsibilities, and key dependencies.
• Use project artifacts to identify requirements, decisions, dependencies, and bank-specific considerations for specialist follow-up.
• Maintain the functional delivery plan with milestones, decisions, dependencies, risks, owners, and unresolved issues.
• Lead or coordinate recurring status discussions and translate updates into clear decisions and next steps for the bank.
• Drive bank readiness for training, testing, conversion, and operational transition to NuPoint in coordination with specialists and other resources.
• Coordinate go-live coverage, transition support, and escalation through the Project Manager and internal teams.
• Confirm completion of assigned functional responsibilities and hand off to Customer Experience post-conversion.

Conhecimentos

Banking ops knowledge

Project management

Communication skills

Leadership skills

Analytical skills

MS Office

Formação

Bachelor's degree

Ferramentas

MS Office

Descrição da vaga

Job Description: The Implementations Specialist serves as the primary bank-facing owner for assigned functional implementation workstreams, providing continuity across CIF, FMS, TFR, third‑party integrations, and NuPoint Security. The role coordinates specialists, bank decisions, dependencies, readiness, and communication throughout the implementation. The Implementations Specialist confirms scope, guides the bank through the conversion approach and responsibilities, drives readiness for training, testing, conversion, and operational transition, and coordinates completion and handoff activities through post‑conversion stabilization.

KEY RESPONSIBILITIES

• Serve as the primary bank-facing point of contact for assigned functional workstreams, providing continuity and connecting the bank with the appropriate specialists.
• Confirm project scope, introduce the specialist team, and explain the conversion approach, timeline, bank responsibilities, and key dependencies.
• Use the Conversion Questionnaire and other project artifacts to identify requirements, decisions, dependencies, and bank‑specific considerations for specialist follow‑up.
• Maintain the functional delivery plan, including milestones, decisions, dependencies, risks, owners, and unresolved issues.
• Lead or coordinate recurring status discussions and translate specialist updates into clear decisions, responsibilities, and next steps for the bank.
• Drive bank readiness for training, testing, conversion, and operational transition to NuPoint in coordination with specialists and other implementation resources.
• Coordinate go‑live coverage, transition support, exception handling, and escalation through the Project Manager and appropriate internal teams.
• Confirm completion of assigned functional responsibilities, track remaining post‑conversion items, and support the handoff to Customer Experience.

PRIMARY RESULTS ACCOUNTABLE FOR ACHIEVING

The bank has one accountable, bank‑facing owner and understands specialist roles, responsibilities, milestones, and dependencies. Decisions, risks, issues, ownership, and readiness are visible and addressed early enough to protect the conversion timeline. Training, testing, conversion, go‑live support, and operational transition activities are coordinated through stabilization. Assigned functional workstreams are completed accurately, unresolved post‑conversion items are tracked, and the customer is successfully handed off to Customer Experience.

JOB REQUIREMENTS

Experience or equivalent to a 4-year college degree Banking operations knowledge and/or experience required. The minimum amount of relevant work experience required to successfully perform the job is at least two (2) years. Team and/or project management experience preferred.

ADDITIONAL REQUIRED SKILLS

• Mathematical skills
• Communication skills – demonstrated verbal and written communication skills
• Reasoning skills
• Computer skills – MS-Office suite of products
• Leadership skills
• Managerial skills
• Administrative skills
• Analytical skills
• Networking skills
• Organization and time management skills

COMPANY INFORMATION

As a forward‑thinking software provider, Computer Services, Inc. (CSI) helps community and regional financial institutions solve their customers’ needs through open and flexible technologies. In addition to its award‑winning core banking platform, these include the latest in lending, digital banking, payments, financial crime prevention and cybersecurity. Building on its 60‑year track record of personalized service, CSI is shaping the future of banking and empowering its customers to rival their competition. For more information about CSI, visit www.csiweb.com.

BENEFITS & PAY

When determining your pay, we consider various factors such as your skills, qualifications, experience and location. Along with a competitive salary, this position includes eligibility for incentive awards based on both individual and business performance. We also offer a comprehensive range of benefits. To learn more about our benefits, visit: Benefits Summary.

EEO & DIVERSITY STATEMENTS

CSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, physical and mental disability, marital status, veteran status, or any other characteristic protected by applicable law.

ACCESSIBILITY & ACCOMMODATIONS

If you need an accommodation during the recruitment process, please email us at [e-mail] and we will work with you to meet your accessibility needs.

VISAS

Visa Sponsorship: We are unable to offer visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for sponsorship now or in the future.