Implementation Specialist

Norwest Venture Partners; Enterprise (OR); Remote; USD 50,000 - 150,000; Full time

Job summary

A leading investment partner is seeking Implementation Specialists to join their team. This remote position focuses on delivering innovative applications to utility providers, helping ensure smooth transitions and optimal results for enterprise solutions. You will play a crucial role in transforming the utility sector by applying your expertise and working closely with clients across North America. Competitive salary and benefits included.

Benefits

Competitive Total Rewards

Complete Setup

Total Wellness

Generous PTO

Continuous Growth

Qualifications

• 2+ years of experience working with enterprise applications software.
• Familiarity with customer care systems, service billing, and municipal management.
• Experience with business process mapping.

Responsibilities

• Lead gap analysis sessions to understand customer needs.
• Configure, test, and tune the software.
• Train end users during the implementation process.

Skills

Business Analysis

Technical Skills

Interpersonal Skills

Communication Skills

Prioritization

Job description

• Company Address: 401-45 Queen Street , Charlottetown, PE C1A 4A4, CA
• Salary Range: $50,000 - $150,000

About SpryPoint

SpryPoint builds amazing cloud-based enterprise software for electric, water, gas, and telecom utilities. We give utilities the tools they need to provide top-tier customer service while improving operational efficiency and enabling a world of cutting-edge capabilities. We make the world a better place for utility operators and customers all over North America.

About SpryPoint

SpryPoint builds amazing cloud-based enterprise software for electric, water, gas, and telecom utilities. We give utilities the tools they need to provide top-tier customer service while improving operational efficiency and enabling a world of cutting-edge capabilities. We make the world a better place for utility operators and customers all over North America.

Job Description

The Company

SpryPoint is revolutionizing how utilities serve their communities. As a high-growth software company, we're shaking up the status quo in the utility industry with the first and only cloud-native platform built specifically for modern utilities.

Founded by industry veterans in 2012, we've grown from a profitable startup to a rapidly scaling company of 285+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers.

We deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that modernize the entire meter-to-cash process. What sets us apart? Our "updates, not upgrades" approach, user-centric design, and unwavering focus on customer success—achieving 100% customer reference ability.

Backed by strategic investment from Norwest Venture Partners since 2023, we're accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence.

Join us in transforming an essential industry that powers communities across the Americas.

Join SpryPoint: Powering the Future of Utilities.

At SpryPoint, we’re transforming the utility sector with smart, cloud-based solutions. Since 2011, we’ve helped utilities across North America modernize their operations with innovative software in billing, customer relationship management, and data analytics. Our mission is simple: deliver smarter solutions that make utilities more efficient and better equipped to serve their communities.

We’re looking forImplementation Specialiststo join our team and help us exceed customer expectations. In this role, you’ll work directly with utilities to implement cutting-edge enterprise applications, ensuring smooth transitions and optimal results.

This is aremote positionbased in US and Canada, with travel required to client sites across North America (up to 25-50% of the time).

What You’ll Do:

• Leading gap analysis sessions to understand our customers needs
• Mapping to-be business processes
• Configuring, testing and tuning the software
• Mapping and assisting with data conversions from legacy systems
• Training end users throughout the project on software functionality and best practices
• Providing hands-on support during user acceptance testing, Go Live and post-implementation stabilization
• Collaborate with development & dev-ops teams to influence, design, and validate solutions
• Assist the Project Manager in the creation and review of project documentation, including specifications for customizations
• Support the Sales team and partners with presales activities such as product demonstrations and high-level gap analysis
• Advise customers on the best use of the SpryPoint applications by way of business process analysis, communicating industry best practices and understanding the current and desired future states

What We’re Looking For:

• 2+ yearsof experience working withenterprise applications software, preferably in theutility sector
• Familiarity with financial and revenue processes, customer care systems, service billing, and work & asset management inmunicipal or government settings
• Business AnalysisandBusiness Process Mappingexperience
• Experience with reporting andbusiness intelligence applicationsand platforms
• Technical skills such asrelational database knowledgeorSQL skillsis a huge plus!
• Proven ability totrain users on enterprise software applications

What You’ll Bring:

• Demonstrated ability to prioritize and execute tasks in high-pressure environments
• Strong interpersonal skills and the ability to interact with senior management, clients, and partners
• Clear and concise communication skills (written and verbal)
• A proactive and enthusiastic approach to learning new skills and adapting to changeConfidence to work independently and collaboratively within internal and external teams

Join us in transforming the utility sector with smart, innovative solutions that matter. Your expertise will directly impact how utilities serve millions of customers across North America.

Ready to power the future? Let's talk.

Expect More From Your Career at SpryPoint

Work your way-Remote-first environment with flexible working hours across North America

Competitive Total Rewards- Comprehensive compensation package that grows with you

Complete Setup- MacBook + $500 to create your ideal home workspace

Total Wellness- Health, dental, vision, and life insurance from day one

️Recharge Time- Generous PTO, Summer Friday half-days, and unlimited sick days

Future Security- RRSP (Canada) and 401k (US) matching programs

Continuous Growth- $2,500 annual development fund, tuition assistance, and Book Bounty program

Team Connection- Annual company events and team offsites that bring us together

Professional Identity Verification

To help us verify candidate authenticity and streamline our screening process, we strongly encourage candidates to include a link to their LinkedIn profile and verify it with their current work email address. While not required, this helps us confirm your professional background and accelerates our review process. Candidates with verified LinkedIn profiles typically receive faster responses and priority consideration during our screening process. Note that all final candidates will complete a background check and identity verification as a part of our SOC 2 compliance procedures.

Equal Opportunity & Inclusion

SpryPoint is an equal-opportunity employer committed to creating an inclusive environment where everyone can thrive. We welcome applications from all qualified candidates regardless of race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable laws.

Accommodations

Need accommodations during our interview process? Let us know and we'll work with you to provide the necessary support.