Implementation Specialist

CapExpert; Denver (CO); Remote; USD 50,000 - 70,000; Full time

Job summary

CapExpert is seeking an Implementation Specialist to join their Customer Experience team. This role involves managing customer logistics, conducting onsite inventories, and promoting innovative technology to ensure successful customer implementations. Frequent travel to various healthcare facilities is required, necessitating strong organizational skills and attention to detail.

Qualifications

• Ability to travel up to 100%.
• Flexibility to adapt to changing travel schedules.
• Proven ability to build customer trust.

Responsibilities

• Execute implementation activities including project management and customer onboarding.
• Manage customer logistics and conduct medical equipment inventories.
• Provide regular updates on project progress.

Skills

Attention to detail

Communication skills

Organization skills

Problem solving

Customer trust building

Education

Bachelor's degree preferred

Job description

Location: Denver Colorado; Phoenix AZ; remote location as available

Travel: 85%-100%

Do you thrive in a fast-paced environment and have a passion for innovative technology? Are you a self-starter with a knack for building relationships? If so, we want to hear from you!

CapExpert is looking for a driven and results-oriented Implementation Specialist to join our Customer Experience team to conduct customer implementations, promote our cutting-edge inventory management technology, and support customers with our innovative asset management platform.

In this role, you will be responsible for managing customer logistics, conducting onsite inventories, cultivating relationships with onsite customers, and ensuring successful completion of customer implementation. You will thrive in this role if you are the type of person who thrives in bringing order to chaos, possesses high levels of organization and creativity, and strives for excellence.

Responsibilities

• Execute customer implementation activities at the directive of the VP of Customer Experience (Cx), including but not limited to: project management, onsite inventorying, customer relationship management, customer reporting, and customer product adoption/ utilization.
• Travel frequently (upwards of 100%) to various healthcare facilities nationwide - hospitals, ambulatory surgery centers (ASC), clinics etc. - to conduct medical equipment inventories, often requiring overnight stays and early morning starts before cases begin.
• Conduct customer onboarding activities, including but not limited to: managing onsite inventories and travel logistics, physical travel to customer locations (hospitals, surgery centers, outpatient clinics, etc.), completing comprehensive inventories to accurately identify, capture, and virtually document medical equipment.
• Locate and meticulously photograph data tags, serial numbers, model numbers, and other relevant identifying information on assets.
• Manage and engage customer interactions - professionally interacting with staff, managers, and leadership to coordinate inventory activities, answer questions, and ensure minimal disruption to clinical operations.
• Problem solve, troubleshoot, and resolve customer inventory challenges, managing and achieving customer expectations and ad-hoc requests.
• Manage travel logistics, including booking flights, hotels, and rental cars, in accordance with company policy.
• Provide regular updates on project progress and potential challenges to the project manager.
• Ensure the security and proper handling of sensitive customer information, equipment and data.

Qualifications

• Exceptional attention to detail and accuracy.
• Eagerness and willingness to travel up to 100%
• Excellent organization, communication, and presentation skills
• Self-motivated and results oriented with proven ability to build customer trust
• Flexibility to adapt to changing travel schedules and customer demands.
• Possession of a valid driver's license and a clean driving record with the ability to pass an extensive background check
• Physical Requirements:
• Ability to stand, walk, bend, and lift up to 30 pounds regularly
• Comfortable navigating various healthcare provider environments (e.g., hospitals, surgical centers, operating rooms, patient rooms, storage areas).
• Ability to travel extensively via car and airplane

Preferred Qualifications

• Bachelor's degree preferred, but equivalent work experience will be considered
• Strong understanding of medical equipment and the healthcare industry
• Strong organizational and time management skills, with the ability to manage multiple projects concurrently.
• Proficient in using digital cameras and other imaging equipment and/or comfortable with technology and quick to learn new software applications.

To Apply

Please email your resume and a cover letter explaining why you're the perfect fit for this role to [e-mail]. We look forward to hearing from you!