Implementation Specialist

Koireader-Technologies,-Inc.; Dallas (TX); On-site; USD 80,000 - 110,000; Full time

Job summary

KoiReader Technologies, Inc. seeks an Implementation Specialist to lead on-site deployments from start to finish in Dallas, TX. You will coordinate logistics, supervise third-party technicians, and serve as the primary liaison between our product teams and customer leadership.

This senior, customer-facing role requires strong project management, vendor oversight, and exceptional communication to translate complex technical work into clear updates for executives and stakeholders.

Qualifications

• 5+ years in implementation, deployment, field operations, or related customer-facing technical roles.
• Experience managing on-site projects with multiple stakeholders and vendors.
• Experience coordinating logistics for equipment shipping, staging, and installation.
• Experience directing third-party contractors or technicians.
• Bachelor's degree or equivalent; PMP or similar certification is a plus.

Responsibilities

• Lead on-site deployment planning, sequencing tasks, and keeping engagements on schedule and scope.
• Coordinate all teams involved in deployment—procurement, logistics, internal, customer operations, and third-party.
• Anticipate risks and quickly resolve issues to avoid go-live delays.
• Oversee on-site logistics, unpacking, staging, and deployment of equipment.
• Direct and manage external technicians on-site and ensure work meets standards.
• Translate complex technical requests into clear communication for non-technical stakeholders.
• Provide regular status updates to internal and customer leadership throughout deployment.

Skills

Executive presence

Verbal and written communication

Organizational skills

Relationship-building

Education

Bachelor's degree or equivalent experience

PMP or project management certification (bonus)

Job description

KoiReader Technologies, Inc. Implementation Specialist Dallas, TX·Full time Company website

The Implementation Specialist is a senior, customer-facing role responsible for leading on-site deployments from start to finish. This individual serves as the critical link between our internal product and technical teams and the customer's on-site personnel - including senior leadership. This is not a back-office role: the Implementation Specialist is physically present at customer sites, coordinating logistics, directing third-party technicians, and ensuring that complex technical work is translated into clear, professional communication the customer can trust. Success in this role requires equal parts project management, vendor oversight, and executive-level polish, as this person will regularly represent KoiReader Technologies in front of the customer's most senior stakeholders.

About KoiReader Technologies, Inc.

KoiReader Technologies is a pioneer and global leader in Al-powered Logistics, Supply Chain, and Industrial Automation and Generative AI solutions, and recognized in the industry for its KoiVision Platform and Al Operating Model. Through our proprietary Visual Cognitive Engine, we provide real-time process, cargo, inventory, and asset visibility to logistics and supply chain organizations.

Description

Key Responsibilities

Project Management

• Lead coordination for each physical deployment, planning activities, sequencing tasks, and keeping the engagement on schedule and on scope.
• Coordinate all teams involved in a deployment- procurement, logistics, internal, customer operations, and third-party - to ensure aligned timelines and clear ownership of tasks.
• Anticipate risks and bottlenecks during deployment and proactively resolve issues before they impact the customer's go-live date.

On-Site Coordination

• Partner with field personnel to coordinate logistics for all equipment and materials that need to be shipped to the customer site.
• Be physically present on-site to oversee unpacking, staging, and physical deployment of equipment.
• Direct and manage externally hired technicians on-site, ensuring work is performed to specifications, on schedule, and to a professional standard.
• Troubleshoot logistical and operational issues in real time to keep the deployment moving forward.
• Ensure compliance with customer site operations (security, facilities, IT) and coordinate approvals as required
• Serve as the primary on-site liaison between KoiReader Technology's remote product and technical teams and the customer.
• Translate complex, technical requests and updates from the internal product team into clear, professional, and easily digestible communication for non-technical stakeholders.
• Provide regular status updates to internal stakeholders and customer leadership throughout the deployment lifecycle.
• Always maintain a highly professional demeanor - in dress, speech, and overall presentation - given the seniority of the customer stakeholders involved.
• Manage third-party vendors and contracted technicians on-site, ensuring external teams perform smoothly and meet [Company Name]'s quality standards.
• Coordinate vendor schedules, deliverables, and on-site conduct to align with overall project timelines.
• Escalate and resolve vendor performance issues quickly to avoid deployment delays.

Skills & Requirements

Required Experience

• 5+ years of experience in implementation, deployment, field operations, project management, or a related customer-facing technical role.
• Demonstrated experience managing on-site projects involving multiple stakeholders, vendors, and technical teams.
• Prior experience coordinating logistics for equipment shipping, staging, and physical installation.
• Experience directing or managing third-party contractors or technicians.
• Bachelor's degree or equivalent professional experience; PMP or similar project management certification is a plus.

Soft Skills

• Executive presence and a highly professional demeanor suitable for interacting with customer senior leadership.
• Exceptional verbal and written communication skills, with the ability to translate technical concepts for non-technical audiences.
• Strong organizational skills with the ability to manage multiple moving parts under time pressure.
• A natural relationship-builder who inspires trust with customers, vendors, and internal teams alike.

Technical Aptitude

• Comfortable working with technical product and engineering teams to understand deployment requirements.
• Ability to read technical documentation, installation guides, and product specifications.
• Basic familiarity with hardware/software deployment concepts (specific technical stack to be defined by KoiReader Technologies).

Travel Requirements

This role requires frequent travel to customer sites across the U.S., with visits often lasting multiple days. The Implementation Specialist should expect to travel approximately 90% of the time, depending on deployment schedules. On-site work may include physical activity such as unpacking and staging equipment, extended standing, and working in varied customer environments (offices, warehouses, industrial sites, etc.). A valid driver's license and the ability to travel via air and ground transportation are required.