Implementation Specialist

Apex Systems; Cannonsburg (KY); Remote; Full time

Job summary

Apex Systems is seeking an Implementation Specialist for a remote position with a large telecom client. This role involves managing disconnect workflows, analyzing processes, and collaborating with cross-functional teams. Ideal candidates will have strong analytical skills and experience in telecom environments, with opportunities for long-term employment.

Benefits

Family oriented work environment

Long term role with chance of going perm

Large enterprise company looks great on resume

Qualifications

• Proven experience in performing inventory removal and Offnet Vendor requests.
• Strong analytical and problem-solving skills.
• Excellent oral and written communication skills.

Responsibilities

• Identify areas for improvement by analyzing processes and root causes.
• Manage multiple escalations or projects simultaneously.
• Collaborate with teams to improve functional areas.

Skills

Analytical

Communication

Leadership

Collaboration

Change Management

Continuous Learning

Education

Associate’s degree

Tools

SalesForce

Job description

We see you're coming in from Europe. Are you interested in a position with Apex Systems? Send us your information and resume or call us at our Cork office [phone]

Job#: 2070491

Job Description:

Apex is currently looking for an Implementation Specialist for one of our large telecom clients. These roles are 100% remote but will operate out of CST hours. This role is a 12+ Month contract with chance to extend/convert that will have typical shift Monday-Friday 8-5 and will pay in the $28-31 an hour range depending on experience.

Perks on Resume include:

--Experience with order entry/provisioning

--Quick Learner and Go-Getter personality

--Experience in telecom environments

Perks of this position:

--Large enterprise company looks great on resume

--Long term role that has chance of going perm if performance is satisfactory

--Family oriented work environment

Summary: The Implementation Specialist I, is responsible for ensuring correct disconnect workflow; from order entry, design validation, network inventory removal, vendor offnet requests, IP/transport configuration removals, resulting in improved SLAs, external and internal customer relations. The position will coordinate and work alongside front line technicians on disconnect orders and task completion, escalations, outage restoration and analysis. Supports multiple eco-systems, internal/external customer relations and complex research and data review.

Primary Responsibilities:

• Identify areas for improvement by analyzing processes, root cause(s) of escalations to assist in developing strategies and preventative solutions to reduce escalations and outage events within the disconnect department.
• Currently, demonstrates proficiency in one or more disconnect disciplines of completing work: order entry, off-net design/ASR requests, inventory removal and/or network configuration removal.
• Takes lead in special disconnect projects, has the ability to identify failure points, resolve independently or coordinate resources to execute resolutions and provide status updates at appropriate intervals.
• Ability to manage multiple escalations or projects simultaneously and thrive in high-pressure situations, ensuring timely and efficient delivery of results.
• Demonstrates understanding of disconnect workflow (order entry, design/offnet, IP/Transport), various apps/tools and processes to help efficiently manage and support customer requested disconnects and DCO (disconnect cost optimization) research.
• Participate and support UATs as needed to support disconnect transformation.
• Proactively identify and champion result(s) of disconnect process issues.
• Provides input into appropriate training and documentation around disconnection processes and/or new systems for Design and Offnet.
• Specializes in all Design and Offnet Vendor disconnect touchpoints, eco-systems and workflow management.
• Collaborate with teams and multiple departments to continuously improve functional areas through process and strategic development.
• Acts as a liaison between technical and non-technical key stakeholders to understand evolving issues and requirements, understand upstream and downstream implications and dependencies, ensuring key solutions are executed and properly coordinated.

Skills/Requirements/Qualifications:

• Education: Associate’s degree or equivalent work experience in the field of business.
• Experience: Proven experience in performing inventory removal and Offnet Vendor requests.
• Analytical: Strong analytical and problem-solving skills.
• Technical skills: detail oriented to perform complex troubleshooting, disconnect design/offnet validation.
• Prioritization: Excellent ability to weigh and manage priorities.
• Leadership: Diplomacy, mentoring and leadership skills.
• Collaborative: Ability to work collaboratively with cross-functional teams as well as influence decision making.
• Motivation: Ability to motivate others; use of teamwork and relation building skills.
• Change Management: Ability to work in an ever-changing and fast-paced environment.
• Continuous Learning: Passion toward continuous learning and staying updated on industry best practices.
• Communication: Excellent oral and written communication skills at all levels within organization and to our external clients.
• Project Management: Takes lead on working projects and deadlines.
• Familiarity with Lumen Technologies de-provisioning systems and processes.
• SalesForce utilization and knowledge a plus.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [e-mail] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview:Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.