Implementation Specialist

apply; Augusta (GA); On-site; USD 52,000 - 72,000; Full time

Job summary

ADP is seeking a Client Onboarding Specialist to drive seamless onboarding for mid-sized clients and ensure successful implementation of ADP payroll and HR solutions.

You will build relationships, analyze client needs, and guide them toward ADP solutions that fit their business. The role involves a fast-paced, metrics-driven environment with a focus on client satisfaction and collaboration across teams.

Qualifications

• High School Diploma required
• Basic project management skills
• Overtime during peak seasons may be required
• Bilingual (English/Spanish) preferred

Responsibilities

• Onboard clients with each product or service implementation.
• Analyze existing systems and business processes to tailor ADP solutions.
• Collaborate with sales and customer service teams on client projects.
• Manage multiple time-sensitive projects and communicate updates.
• Maintain daily schedule and handle high volume client calls.

Skills

Basic project management

Overtime availability

Bilingual (English/Spanish) preferred

Education

High School Diploma

Job description

ADP is hiring a Client Onboarding Specialist.

• Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress?
• Are you a continuous learner who embraces ongoing training, development, and mentorship opportunities?
• Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?

If so, this may be an opportunity for you. Read on and decide for yourself.

As a Client Onboarding Specialist, you will carry the ADP relationship forward after a sale and enable the first interaction between mid‑sized business clients and ADP's industry‑leading payroll and HR solutions. You will build relationships with clients and seamlessly implement ADP's technologies to ensure your clients achieve long‑term success. Once ADP services are delivered, your efforts will have a direct impact on the day‑to‑day lives of your clients' employees -- from paychecks to health benefits and beyond.

You will spend your day ensuring your clients are comfortable using ADP's products and services. Every day, you will partner with clients to learn and understand their business needs; analyze existing systems, interface requirements, and business processes; and then guide and drive clients towards the best solution for their unique business needs. Still, every day will be different because the new clients you meet span geographies and industries, requiring different solutions to satisfy their specific needs. That will keep things interesting, and our top‑ranked training will help set you up for success!

To thrive in this role, you must be comfortable working in a metrics‑driven environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here, but friendships that last in a company that values inclusion.

WHAT YOU'LL DO: Responsibilities

What you can expect on a typical day:

• Onboard Clients. You'll create exceptional onboarding experiences for each product or service implementation. You'll help clients develop the skills and confidence to use our products with ease through your expertise and relationship‑building.
• Implement ADP Technologies. You will consult with clients and analyze existing systems, interface requirements, and business processes to deliver a comprehensive ADP solution. You will incorporate new processes, tools, and approaches when recommending and implementing the ADP solution.
• Partner Internally. You will collaborate with ADP associates in sales and customer service and exchange routine information with members of the client project team, including priorities, timeliness, and issues as they arise.
• Multi‑Task - Communicate. You will work on multiple time‑sensitive projects and follow‑up items at the same time. You will share essential information with clients and the teams you work with at ADP.
• Organize. You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the calendar year.

TO SUCCEED IN THIS ROLE: Required Qualifications

• High School Diploma
• Basic project management skills
• You can work overtime hours during peak seasons

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

• Experience noted above OR
• Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem‑solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.

Bilingual (English/Spanish) Preferred

YOU'LL ALSO LOVE WORKING HERE BECAUSE YOU CAN:

• Belong by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
• Be your healthiest. Best‑in‑class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well‑being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Get paid to pay it forward. Company‑paid time off for volunteering for causes you care about.

Jobs.adp.com