Implementation Solutions Lead

Vallen Distribution; Belmont (NC); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) match

Life Insurance

Disability insurance

Flexible Spending Accounts

Paid Time Off

Holidays

Employee Assistance Program

Tuition Reimbursement

Employee Discounts

Advancement opportunities

Job summary

Vallen seeks an Implementation Solutions Lead to drive end-to-end vending, VMI, and technology deployments. You will own the lifecycle from planning through go-live, coordinating with customers, PMs, FPS, and site teams to ensure successful outcomes.

The role requires technical knowledge, strong project ownership, and ability to lead multiple implementations while improving processes and standards for scalability.

Qualifications

• Bachelor's degree and 1–3 years of relevant experience.
• Experience in a distributor of MRO products.
• Experience in a manufacturing/production storeroom or tool crib.
• Experience in inventory management or industrial distribution.
• Smartsheet is preferred for project planning.
• Six Sigma Yellow or Green Belt training is a plus.
• Knowledge of ISO/QS9000 standards is beneficial.
• Advanced Excel skills and data analysis abilities.
• Cribmaster administration knowledge is favorable.
• Self-starter with strong organizational and customer service orientation.
• Excellent verbal and written communication skills.

Responsibilities

• Owns the vending and technology implementation lifecycle from project initiation through post-go-live support.
• Manages implementation activities across multiple concurrent projects and ensures timelines and deliverables.
• Maintains and updates detailed implementation project plans in Smartsheet, including tasks and milestones.
• Leads configuration planning and execution for vending and technology solutions.
• Provides go-live and transition support to site operations and stakeholders.
• Coordinates reporting configurations and customer requirements.
• Identifies opportunities for process improvements to increase efficiency.
• Develops tools, templates, and best practices to improve consistency.

Skills

Project Management

Customer Service

Self-motivation

Organizational skills

Communication

Education

Bachelor's degree

6 Sigma Yellow/Green Belt

Tools

Smartsheet

Cribmaster

Microsoft Excel

Microsoft Word

MS Project

PowerPoint

SAS

Databases

Job description

Why Join Our Team?

At Vallen, we embrace what makes us unique. We thrive on the diversity of our associates and the different ways each of us contributes to Vallen's success. We pride ourselves on being an inclusive company that values the growth of our associates. When you join Vallen, you become part of our winning team. Our vast network of connections is here to help you transform your job into a career. Vallen is an industry leader in delivering flexible supply chain solutions while creating value for our customers, our supply partners, and our associates.

Benefits at Vallen

• Medical, Dental, and Vision Insurance
• Medical, Dental, and Vision Insurance for Single, Employee + Spouse or Children, and Family Coverage
• 401(k) with discretionary company match of $0.50 on the $1.00 up to 6% of pay (U.S. positions only)
• Employer-paid Basic Life Insurance for Employee, Spouse, and Dependents
• Employer-paid Short-Term and Long-Term Disability Benefits and Parental Leave (and any leave required under federal, state, and local laws)
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off (Vacation and Sick Days): 80-160 hours of vacation time based on seniority, accrued monthly and prorated from date of hire. 40-56 hours of sick time per year based on seniority and advanced upon hire.
• Paid Time Off (Holidays): 8 scheduled holidays plus 2 floating holidays
• Employee Assistance Program
• Employee Resource Groups for networking and team building
• Tuition Reimbursement Program
• Employee Referral Program
• Safety shoe and safety glasses reimbursement (based on position)
• Employee discounts through BenefitHub
• Advancement opportunities
• Vallen complies with all minimum wage laws

Position Summary

Vallen's Implementation Solutions Lead is an individual contributor responsible for leading the end-to-end implementations of vending, vendor managed inventory (VMI), and other technology solutions. This role owns the complete technology implementation lifecycle, including project planning, customer engagement, solution configuration, data management, installation leadership, training, go-live support, and transition to operations.

The Solutions Lead serves as the primary subject matter expert for technology implementations, working closely with customers, Project Managers, Flexible Procurement Solutions (FPS), site leadership, and internal stakeholders to deliver successful outcomes. This role requires technical knowledge, project ownership, problem-solving ability, and leadership in managing multiple concurrent implementations while continuously improving implementation processes and standards.

Essential Job Duties and Responsibilities

• Owns the vending and technology implementation lifecycle from project initiation through post-go-live support.
• Manages implementation activities across multiple concurrent projects and is accountable for meeting project timelines and deliverables.
• Maintains and updates detailed implementation project plans in Smartsheet, including task sequencing, dependencies, durations, and milestone management.
• Leads implementation planning meetings and serves as the primary implementation resource for project-related technology activities.
• Provides implementation status updates during internal and customer project meetings.
• Leads configuration planning and execution for vending and technology solutions, including configuration templates, plan-o-grams, machine layouts, item mapping, and solution optimization.
• Develops and manages implementation data files including employee uploads, department, cost center, and user defined fields structures, and master item data.
• Creates and validates customer-facing machine interfaces through management of product images, descriptions, and user enhancements.
• Performs advanced system administration and data maintenance activities within Cribmaster and related technology platforms.
• Leads onsite implementation and installation activities, including planning resources, assigning responsibilities, validating equipment readiness, and coaching other implementation team members.
• Oversees machine setup, testing, inventory loading, labeling, user validation, and operational readiness activities.
• Ensures all implementation documentation, training materials, and support resources are completed and provided to stakeholders.
• Provides onsite and remote post-go-live support to ensure successful user adoption and operational transition.
• Coordinates reporting configurations, customer requirements, and ongoing support activities.
• Monitors implementation outcomes and proactively addresses opportunities for improvement.
• Identifies, develops, and implements process improvements that increase implementation efficiency, improve customer experience, reduce rework, and support organizational scalability.
• Develops tools, templates, automation opportunities, job aids, and best practices to improve implementation consistency and performance.
• Participates in the physical inventory activities at customer facilities by organizing stock, affixing bar code labels (if required) and counting inventory.
• Participates in post physical inventory processes by helping to reconcile variances with the customer's file.
• Provides go-live and transition support to site operations by conducting follow up training and site process review.
• Provides a level of excellent communication.
• Performs other duties as assigned.

Job Qualifications

Bachelor's degree and at least 1-3 years applicable experience; or an equivalent combination of education and experience that provides the knowledge, skills, and abilities to perform the job. Applicable experience should include:

• Working for a distributor of MRO products in sales, operations, purchasing
• Working in a manufacturing/production environment, preferably in the storeroom or tool crib
• Working in a purchasing/inventory management position in an industrial environment replenishing stock materials
• Working in industrial distribution or supply chain with vending, technology solutions, or related fields

Other relevant experience should include:

• Project Management knowledge; experience using Smartsheet preferred
• 6 Sigma Yellow or Green Belt Training
• Demonstrated knowledge of ISO Standards
• Demonstrated knowledge of QS9000 Quality Standards
• Proficiency in Microsoft Excel, including data analysis, formulas, and spreadsheet management
• Working knowledge of Cribmaster administration and configuration preferred
• General knowledge of SAS, databases, Word, Power Point, and MS Project
• Ability to be a self starter and to self manage
• Solid organizational skills and strong customer service orientation
• Excellent verbal and written communication skills

Work Environment & Physical Demands

(Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.):

• May have travel requirements with limited advance notice.
• Occasionally requires long and varied hours.
• Work environment may not be temperature controlled; must have the ability to work in extreme hot or cold environments.
• Must have the ability to work in dusty conditions.
• May be required to handle hazardous materials and wear various forms of protective equipment (shoes, gloves, protective eyewear, etc.).
• Must be able to handle and work physical inventory; required to lift up to 25 lbs or greater with assistance following standard operating and safety procedures. Other physical requirements including, regularly being required to stand, walk, kneel, bend, crouch, crawl, climb and balance.
• Close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus are required.
• Must be able to follow detailed process.
• Must be able to Travel by Plane.
• Must be able to work in stressful situations.

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Equal Opportunity Employer - Ethnically and Culturally Diverse/Females/Veterans/Disabled/Sexual Orientation/Gender Identity