Implementation Project Manager-NetSuite

RFSmart; United States; Remote; USD 95,000 - 125,000; Full time

Job summary

RFSmart is seeking an experienced ERP Project Manager to drive implementation projects from planning through launch and post-launch support in the United States. You will coordinate cross-functional teams, manage scope, schedules, risks, and customer expectations, and serve as the primary contact for communications and escalations.

You will lead multiple engagements, negotiate change requests, and provide sales support estimates.

Qualifications

• Bachelor's degree in a related field or equivalent professional experience.
• Minimum of five years in project management, including scope, schedule, and customer expectations.
• Experience leading cross-functional teams in a professional services setting and managing distributed teams.
• Strong written and verbal communication, presentation, negotiation, problem-solving, and critical-thinking skills.
• Able to prioritize competing demands, motivate teams, and maintain attention to detail while aligning with broader goals.
• Proficiency with Word, Excel, PowerPoint, Microsoft Project, and Smartsheet; availability aligned with Pacific or Mountain time zones.

Responsibilities

• Plan and track project resources, schedules, scope, deliverables, risks, issues, and customer expectations across multiple engagements.
• Coordinate functional and technical teams through requirements definition, testing, launch planning, and go-live support.
• Assess change requests, explain impact, and negotiate adjustments to scope and plans.
• Prepare project plans and cost estimates for customers, and provide estimates and solution support during sales.
• Maintain RAID logs and act as the main point of contact for customer updates and escalations.
• Coordinate capacity and resource allocation with consulting managers, support key accounts after launch, and suggest delivery-improvement ideas.

Skills

Project management

Cross-functional leadership

Communication

Negotiation

Problem-solving

Critical thinking

Presentation skills

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Project

Smartsheet

Word

Excel

PowerPoint

Job description

Role overview

Manage implementation projects for an enterprise resource planning platform, guiding customer engagements from planning through launch and post-launch support. You will coordinate consultants and other cross-functional contributors, keep scope and expectations aligned, and serve as the primary contact for project communications and escalations. The role includes several concurrent projects and requires confident communication when priorities or plans need to change.

Responsibilities

• Plan and track project resources, schedules, scope, deliverables, risks, issues, and customer expectations across multiple engagements.
• Coordinate functional and technical teams through requirements definition, specifications, unit and integration testing, launch planning, and go-live support.
• Assess change requests, explain their impact, and negotiate adjustments to scope and plans.
• Prepare project plans and cost estimates for customers, and provide estimates and solution support during the sales process.
• Maintain RAID logs and act as the main point of contact for customer updates and escalations.
• Coordinate capacity and resource allocation with consulting managers, support key accounts after launch, and recommend improvements to delivery practices.

Requirements

• Bachelor's degree in a related field or equivalent professional experience.
• At least five years of project management experience, including managing timelines, resources, scope, and customer expectations.
• Experience leading cross-functional teams in a professional services setting and managing distributed teams and virtual customer relationships.
• Strong written and verbal communication, presentation, negotiation, problem-solving, and critical-thinking skills.
• Able to prioritize competing demands, motivate teams, and maintain attention to detail while keeping sight of broader goals.
• Proficiency with Word, Excel, PowerPoint, Microsoft Project, and Smartsheet; availability aligned with Pacific or Mountain time zones.

Nice to have

• ERP implementation project management experience is preferred, especially with distribution applications.
• Exposure to manufacturing or warehouse operations, technical or application development work, and AI platforms is also desirable.

Benefits and work setup

• The role may be based remotely or from offices in Colorado or Florida, with Pacific or Mountain time zones preferred.
• Travel to customer sites is required for requirements gathering and solution delivery.
• Employment visa sponsorship is not available.