Implementation Project Manager- Hypercare

bswift LLC; United States; Remote; USD 100,000 - 120,000; Full time

Benefits offered by this job

Health Benefits

Remote-first

Retirement Plans

Professional Development

Employee Wellbeing

Job summary

bswift LLC is seeking a Hypercare Manager to ensure a seamless transition from implementation to ongoing administration for new client installations on the bswift platform. You will manage go-live activities and hypercare efforts, coordinate cross-team knowledge transfer, and monitor progress across transition, ongoing support, and governance processes.

The role requires at least 5 years of project management and client relationship experience in the benefits space, with strong communication and

Qualifications

• 5+ years of project management, implementation, and/or client relationship management experience in the benefits administration space.
• Excellent communication skills, both written and verbal with internal, external, technical, and non-technical team members.
• Ability to work independently as well as part of a team.

Responsibilities

• Manage internal stakeholder relationships across implementation, ongoing client services, service center, and center of excellence teams.
• Ensure smooth transition from implementation to ongoing administration and handle go-live activities.
• Lead knowledge transfer meetings, status updates, and governance meetings during transition and hypercare periods.
• Monitor timelines and ensure documentation is completed and accepted by receiving teams.
• Identify and mitigate risks, escalating when appropriate and communicating delivery dates.

Skills

Project management

Implementation

Client relationship management

Excellent communication

Teamwork

Problem-solving

Education

Bachelor's degree in business administration or related field

Job description

Remote- US

The Hypercare Manager is directly responsible for helping bswift meet and exceed client expectations by supporting customers on our best-in-class HR software and services. The Hypercare Manager is responsible for managing internal stakeholder relationships and ensuring a smooth transition from the implementation phase to the ongoing administration of benefit administration services. Your primary goal will be to ensure operational excellence across all internal stakeholder teams in the transfer of knowledge during the final phase of an implementation, and to ensure the highest quality of client support post go-live. The title/level of this role will be dependent on experience.

Accountable and responsible for the transition from implementation to ongoing administration for new client installations on the bswift platform, inclusive of go-live activities, events-in-transition activities, and post go-live hypercare activities.

Manage timelines to ensure smooth and efficient internal operations among teams while keeping executive leadership updated on governance and execution during the final phase of an implementation.

Proactively identify and mitigate project risks, escalating when appropriate and communicating turnaround times with reasonable delivery dates.

Lead key internal meetings, including Transition to Ongoing kick-off and knowledge transfer and training meetings, status meetings, and other meetings as needed during the implementation, transition to ongoing, and hypercare period.

Ensure all required documentation (ongoing processing guide, requirements documents, demographic mappers, service center call guide and FAQs, system test plans, etc.) is completed by implementation team and understood/accepted by receiving teams.

Manage timelines and hold all internal stakeholder teams accountable for the successful completion of key milestones, across implementation staff, ongoing client services staff, service center staff, and center of excellence staff.

Monitor client health post go-live and create feedback loop from ongoing administration team back to implementation and sales teams to ensure all teams are reviewing lessons learned and continuously improving all discovery and implementation phases as a result.

Keep up to date with industry trends and developments and make recommendations for changes to the company’s client service approach as needed.

BACKGROUND/EXPERIENCE:

Bachelor's degree in business administration or related field

5+ years of project management, implementation, and/or client relationship management experience, within the benefits administration space is required

Excellent communication skills, both written and verbal with internal, external, technical, and non-technical team members

Ability to work independently as well as part of a team

Strong problem-solving skills

High level of productivity, reliability, responsibility, attendance, dependability, organization and accuracy/thoroughness

Ability to take initiative to meet challenges with resourcefulness and new innovative approaches while maintaining a high level of quality

Why Join bswift?

At bswift, we empower our employees to make a meaningful impact, innovate, and grow. Joining our team means stepping into a collaborative and dynamic environment that values creativity, initiative, and a passion for client success. We are dedicated to fostering an inclusive workplace that celebrates diversity and values each team member’s unique contributions.

Benefits of Working at bswift:

• Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family.
• Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.
• Remote first, Office friendly environment!No time to commute? No problem!
• Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs.
• Professional Development: Opportunities for career growth, including training and access to resources to support your career progression.
• Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.
• Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.

Make an Impact

At bswift, your work directly contributes to transforming how organizations approach benefits administration and client engagement. Join us to be part of an organization that is making a meaningful difference in the lives of our clients and their employees.

Specific benefit offerings vary by position and may be subject to change.

Standard working hours are 8am-5pm Central Time, unless otherwise stated in the Job Description.

In the spirit of pay transparency, we are excited to share the base salary range for this position is $100,000-120,000, exclusive of fringe benefits or potential bonuses. If you are hired at bswift, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth. We also offer a generous compensation and benefits package!

At bswift, our mission is clear: Become the preeminent benefits administrator through exceptional people, innovative technology, and delighted customers. And our values are at the heart of everything we do to accomplish that mission. We Pursue Excellence, Embrace Accountability, Deliver Superior Service, and strive to Be A Great Place To Work. We take pride in having an engaged, collaborative team that goes the extra mile to get the job done right.

bswift has been regularly named one of Chicago’s Best and Brightest Companies to Work For®, as well as one of the Nation’s Best and Brightest Companies to Work For® year after year. We offer a fun, flexible, and creative environment where you can grow both professionally and personally.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in bswift ’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.