Implementation Project Manager

MTM; Manchester (NH); Hybrid; USD 84,000 - 110,000; Full time

Job summary

A leading transportation management company is seeking an Implementation Project Manager to oversee implementation activities and develop protocols for new client setups. The role includes managing project plans, participating in meetings, and maintaining client relationships. Candidates should have at least 2 years of project management experience and a high school diploma, with a preference for those with a bachelor's degree and experience in the NEMT industry. Competitive salary and benefits are offered.

Benefits

Health and Life Insurance Plans

Dental and Vision Plans

401(k) with a company match

Paid Time Off and Holiday Pay

Maternity/Paternity Leave

Casual Dress Environment

Tuition Reimbursement

Leadership Mentoring Opportunities

Qualifications

• At least 2 years of experience in project management.
• 1 year in the NEMT industry preferred.
• Experience in the managed care industry is preferred.

Responsibilities

• Provide oversight and support for implementation activities.
• Assist in tracking implementation deliverables.
• Participate in internal and external implementation meetings.

Skills

Project management

Organizational skills

Interpersonal skills

Communication skills

Ability to manage multiple priorities

Judgment skills

Team collaboration

Confidentiality

Education

High School Diploma or G.E.D.

Bachelor's Degree in a business-related field

Job description

What will your job look like?

The Implementation Project Manager is responsible for providing oversight and support for implementation activities and protocol development for new client set up and existing client upsells and new lines of business at the direction of the Director, Business Implementation.

Location: This is a hybrid role if located within 40 miles of an MTM office location.

What you’ll do:

• Provide oversight and support of the implementation phase for new client set up and existing client upsells including project scope definition, project plan development, project resources and project timeline
• Appropriate and timely escalation of implementation concerns and potential solutions
• Provide assistance and support to Implementation team in project planning and management of implementation task items
• Participate in internal and external implementation meetings and communicate formal meeting minutes
• Assist in tracking internal and external implementation deliverables
• Prepare both internal and client correspondence, reports, and presentations
• Responsible for management, delivery, and analysis of post implementation survey
• Maintain a good understanding of the managed care and non-emergency transportation industry
• Maintain a good understanding of all MTM operations and product lines, both existing and in the development stage
• Participate in ongoing training offered through MTM or other available resources to strengthen knowledge base
• Develop a working relationship with each internal department of MTM that foster collaboration and mutual respect across all departments
• Communicate effectively with external clients and internal team members
• Develop and maintain strong client relationships
• Complete special projects as assigned

What you’ll need:

Experience, Education & Certifications:

• High School Diploma or G.E.D.
• At least 2 years’ of experience with project management is required

Preferred:

• Bachelor’s Degree in a business related field preferred
• A minimum of one year in the NEMT industry is preferred
• Experience working in the managed care industry is preferred

Skills:

• Ability to clearly understand RFP language
• Identify opportunities for implementation process improvements from past implementations
• Excellent organizational and interpersonal skills
• Exemplary communication skills
• Demonstrated ability to manage multiple priorities in a fast-paced environment
• Ability to make solid judgment calls
• Ability to work both independently and as part of a team
• Ability to foster a cooperative work environment
• Ability to maintain high level of confidentiality

What’s in it for you:

• Health and Life Insurance Plans
• Dental and Vision Plans
• 401(k) with a company match
• Paid Time Off and Holiday Pay
• Maternity/Paternity Leave
• Casual Dress Environment
• Tuition Reimbursement
• MTM Perks Discount Program
• Leadership Mentoring Opportunities

Salary Min: $84,640

Salary Max: $110,000

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.

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