Implementation Project Manager

Judi Health; Charlotte (NC); Hybrid; USD 98,000 - 122,500; Full time

Job summary

Judi Health in Charlotte, NC, is looking for an Implementation Project Manager to oversee the accurate transition of new clients. This role involves leading complex implementation projects in pharmacy and medical benefits, requiring exceptional project management and communication skills.

Preferred candidates have a bachelor's degree and 3+ years of relevant experience. The position supports hybrid work, allowing for flexibility with client interactions.

Qualifications

• 3+ years of experience in pharmacy benefit management (PBM) or health plan implementation.
• Ability to lead multiple complex projects simultaneously.
• Attention to detail and commitment to high-quality work.

Responsibilities

• Lead end-to-end implementation of new clients across pharmacy and medical benefits.
• Establish implementation project plans and define success.
• Collaborate with subject matter experts to ensure successful implementation.

Skills

Project management

Verbal communication

Written communication

MS Project

Excel

PowerPoint

Customer service

Attention to detail

Education

Bachelor's degree preferred

Tools

MS Project

Excel

PowerPoint

Job description

About Judi Health

Judi Health is an enterprise health technology company providing a comprehensive suite of solutions for employers and health plans, including:

• Capital Rx, a public benefit corporation delivering full-service pharmacy benefit management (PBM) solutions to self-insured employers,
• Judi Health™, which offers full-service health benefit management solutions to employers, TPAs, and health plans, and
• Judi®, the industry’s leading proprietary Enterprise Health Platform (EHP), which consolidates all claim administration-related workflows in one scalable, secure platform.

Together with our clients, we’re rebuilding trust in healthcare in the U.S. and deploying the infrastructure we need for the care we deserve. To learn more, visit www.judi.health.

Location: Hybrid (3 days per week in our NYC, Denver or Charlotte offices)

Position Summary

The Implementation Project Manager oversees effective, accurate and timely transition of new clients to Judi Health. Establishes implementation project plans, defines, and gathers requirements, outlines project objectives, defines success and leads client communications and presentations throughout the implementation process.

Position Responsibilities

• Lead end-to-end implementation of new clients across pharmacy and medical benefits, ensuring accurate, timely, and seamless onboarding
• Establish implementation project plans, define and gather requirements, outline projectobjectives, and define success
• Lead client communications and presentation throughout the implementation process, including, but not limited to, detailed and strategic guidance through documenting clientsbenefitdesign, communicationsstrategyand trading partners data needs
• Execute and review detailed benefit and communication testing to ensure accuracy
• Maintain meticulous notes and constantly assess progress against key milestones
• Proactivelyidentify execution risks and develop solutions to address
• Collaborate with internal and external subject matter experts (SME) tofacilitatesuccessful implementation
• Build and maintain trusting relationships with clients and any associated third parties through superior customer service and oversight
• Exceptional project / time management, prioritization and organizational skills to ensure customer satisfaction during the onboarding experience
• Support development of internal implementation and project management best practices
• Support general business needs, as assigned
• Responsible for adherence to the Capital Rx Code of Conduct including reporting of noncompliance

Required Qualifications

• Bachelor’s degree preferred or equivalent experience
• 3+ years of demonstrated experience in pharmacy benefit management (PBM), regional or national health plan, and/or third-party administrator (TPA) implementation setting
• Track recordof leading cross-functional initiatives, driving high performance, meeting deadlines, and executing on deliverables
• Ability to lead multiple complex projects simultaneously and balance a range of key internal and external stakeholders
• Exceptional written and verbal communication skills
• Proficiencyin MS Project, Excel, and PowerPoint
• Attention to detail & commitment to deliveringhigh qualitywork product
• Ability to work effectively with virtual teams
• Ability to travel 5–10%
• Certain times of year may require meeting participation, travel, service support or other requirements outside of standard business hours, including weekends.

New York, NY Salary Range
$117,600 — $147,000 USD

Denver, CO Salary Range
$108,000 — $135,000 USD

Charlotte, NC Salary Range
$98,000 — $122,500 USD

All employees are responsible for adherence to the Capital Rx Code of Conduct including the reporting of non-compliance. This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.