Implementation Manager Senior

Cross Country Healthcare; Town of Florida (NY); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) plan

Tuition Assistance

Pet Insurance

Burnalong wellness program

Job summary

Cross Country Healthcare is seeking a Senior Implementation Manager to lead client deployments of WFS and Intellify solutions. You will guide project plans, milestones, and cross-functional teams from kickoff to post-launch support, ensuring clear communication and successful delivery.

The role emphasizes coordinating offshore resources, developing training materials, and producing executive-ready updates and dashboards for stakeholders.

Qualifications

• High school diploma or equivalent; Bachelor’s degree preferred.
• Experience in healthcare or staffing industry preferred.
• Experience managing healthcare implementation projects, programs, or account management.
• Ability to manage multiple tasks, prioritize, and meet deadlines in a fast-paced environment.
• Excellent listening, communication, and customer service skills.
• Strong verbal and written communication; highly organized.
• Proficiency in Smartsheet and MS Word, Excel, Visio, PowerPoint.
• Basic knowledge of ServiceNow or similar Service Desk tools.

Responsibilities

• Lead project activities through the entire implementation lifecycle.
• Develop project plans, timelines, and task assignments for projects.
• Proactively lead workstreams for the duration of a project.
• Communicate progress and deliverables to cross-functional stakeholders.
• Create client-facing or internal PowerPoint presentations.
• Develop Intellify training materials with stakeholders.
• Oversee offshore team for post-launch support during hyper-care.
• Provide regular status updates in dashboards and reports.

Skills

Communication

Customer service

Organized

Analytical

Project coordination

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Smartsheet

MS Word

MS Excel

MS Visio

MS PowerPoint

ServiceNow

Job description

Cross Country is looking for top talent to join our team! We are a market-leading, tech-enabled workforce solutions and advisory firm with more than four decades of experience helping organizations solve complex labor and operational challenges. Recognized as a Top Place to Work by U.S. News & World Report and a Most Loved Workplace by Newsweek, Cross Country is committed to quality and excellence in everything we deliver. We were also the first public company to earn The Joint Commission Gold Seal of Approval® for Health Care Staffing Services Certification with Distinction — a standard we continue to uphold today.

Basic Purpose

The Senior Implementation Manager is an integral part of the implementation and Enterprise Solutions teams, supporting the successful deployment of Cross Country Workforce Solutions (WFS) and Intellify (VMS) solutions for our clients. The Senior Implementation Manager will lead projects, workstreams and all phases of Implementation projects, and will coordinate various aspects during all implementation phases, ensuring timely and effective communication among internal teams and external clients, and will lead the offshore team to deliver special projects and ongoing client support post-implementation.

Essential Functions

• Work closely with the Implementation Director to facilitate project activities throughout the entire implementation lifecycle.
• Lead the development of project plans, timelines, and task assignments for projects assigned to them.
• Proactively lead workstreams either in part or in full for the duration of a project.
• Leverage Teams and Smartsheet to proactively follow up on Implementation milestones/tasks, leveraging exceptional communication to ensure completion of project deliverables by cross-functional project stakeholders.
• Lead development of client-facing or internal-facing PowerPoint(PPTX) presentations, in partnership with internal and external stakeholders.
• Lead development of client-facing or internal-facing Intellify training materials, in partnership with internal and external stakeholders.
• Lead offshore team members to complete special projects and support clients immediately post-launch in hyper-care period.
• Host Intellify training for internal and external stakeholders.
• Provide regular updates to Implementation and Enterprise Solutions project and executive dashboards within PowerPoint, Smartsheet and Excel.
• Communicate project updates and status to internal stakeholders regularly.
• Maintain accurate and up-to-date project documentation, including project plans, status reports, and client communications within Excel and Smartsheet.
• Generate reports on project progress and milestones for internal and external stakeholders.
• Work collaboratively to resolve challenges and ensure the smooth progression of projects.
• Maintain expert knowledge of Intellify and the three delivery models of Intellify-MSP, VMS, and Tech Only.
• Assist in the development and maintenance of Implementation and Enterprise Solutions Project Management Office (PMO) Intellify training documentation, project templates, and project artifacts.
• Other duties as assigned.

Must be able to perform the essential functions of the job, with or without reasonable accommodation.

Qualifications

• High school diploma or equivalent required. Bachelor’s degree preferred.
• Experience in healthcare or staffing industry is preferred.
• Demonstrated experience managing healthcare implementation projects, programs, or account management.
• Demonstrated ability to manage multiple tasks simultaneously, prioritize effectively, and meet deadlines in a fast-paced, collaborative environment.
• Strong problem-solving skills, with the ability to identify issues and propose practical solutions.
• Excellent listening, communication, and customer service skills.
• Exceptional verbal and written communications skills.
• Highly organized.
• Demonstrated analytical sense with excellent attention to detail.
• Proficiency in Smartsheet is required.
• Proficiency in MS Word, MS Excel, MS Visio, and MS PowerPoint required.
• Basic knowledge of ServiceNow or other Service Desk applications.

Company equipment(laptop, monitor, keyboard, mouse headset) will be provided directly to you for use during employment.

Benefits

Cross Country offers a competitive compensation, benefits, and wellness program, including Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Disability Insurance, Voluntary Insurance, 401(k) plan, Tuition Assistance, and Pet Insurance. The company offers a variety of Wellness options through Burnalong, which offers a robust online platform of classes and programs as well as local gym access.

Cross Country is an Equal Opportunity Employer (EOE) - Veteran/Disability

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