Implementation Manager (Health Plan Contracts)

ZipRecruiter; Washington (District of Columbia); Remote; USD 110,000 - 120,000; Full time

Job summary

A community-focused healthcare provider is seeking an Implementation Manager to oversee new Medicare, Medicaid, and Commercial contracts. This remote role involves collaboration across departments, managing communication with health plan partners, and ensuring alignment with operational processes. Candidates should have significant experience in healthcare operations and health plan implementations. Benefits include comprehensive healthcare coverage and a home office stipend.

Benefits

Opportunity to shape a fast-growing healthcare company

Comprehensive benefits (medical/dental/vision)

Home office stipend

Competitive salary

Paid holidays and generous PTO

Qualifications

• 5+ years in healthcare operations, with 3+ years in health plan implementations.
• Experience working with health plans, including contract execution and performance tracking.
• Ability to influence stakeholders and lead without formal authority.

Responsibilities

• Lead operations for new contracts, translate requirements into workflows, and support service delivery.
• Act as the main contact for health plan partners, manage communication, track metrics, and escalate issues.
• Coordinate staffing, workflows, SOPs, and training to meet contractual needs.

Skills

Healthcare operations

Health plan contract implementation

Stakeholder influence

Organizational skills

Communication skills

Education

Bachelor’s degree in healthcare administration, public health, or related fields

Master’s degree preferred

Tools

Health plan portals

Reporting systems

EHRs (e.g., Athena)

Job description

Implementation Manager (Health Plan Contracts)

at Zócalo Health

Remote in the US

Work From Home

$110-120k Remote Full-time

#communityhealth #healthequity #latinohealth #healthcare

About Us

Zócalo Health is the first tech-driven provider built specifically for Latinos, by Latinos. We are developing a new approach to care that is designed around our shared and lived experiences and brings care to our gente. Founded in 2021, we are backed by leading healthcare and social impact investors to bring our vision to life.

Our mission is to improve the lives of our communities—those that have faced poor healthcare experiences, such as long wait times, language barriers, and navigating complex systems. We meet our members where they are, bringing care into their homes and neighborhoods through community-based providers and virtual services.

We partner with community organizations, healthcare providers, and health plans that value culturally aligned care, aiming to create a radically better experience through technology, primary care, behavioral health, and social services.

We seek passionate individuals who believe healthcare should be accessible, personalized, and community-rooted. Join us to ensure everyone receives the local, culturally competent care they deserve.

Role Description

Zócalo Health is seeking an Implementation Manager to support the launch and oversight of new Medicare, Medicaid, and Commercial contracts in their first year. This person will be the main contact between Zócalo and health plans, ensuring contractual and operational alignment.

This role requires collaboration across departments, including Operations, Product, Tech, Growth, and Marketing. The candidate must lead effectively, build partnerships, and have deep expertise in health plan contract implementation in dynamic environments.

The position reports to the Director of Implementation.

Key Responsibilities

• Contract Implementation & Oversight: Lead operations for new contracts, translate requirements into workflows, and support service delivery.
• Health Plan Liaison: Act as the main contact for health plan partners, manage communication, track metrics, and escalate issues.
• Operational Alignment: Coordinate staffing, workflows, SOPs, and training to meet contractual needs; monitor execution and make adjustments.
• Cross-Functional Coordination: Work with various teams to ensure smooth rollout and maintain documentation.

Minimum Requirements

• Bachelor’s degree in healthcare administration, public health, or related fields; Master’s preferred.
• 5+ years in healthcare operations, with 3+ years in health plan implementations.
• Experience working with health plans, including contract execution and performance tracking.
• Ability to influence stakeholders and lead without formal authority.
• Familiarity with health plan portals, reporting systems, and EHRs (e.g., Athena).
• Strong organizational and communication skills.

Benefits & Perks

• Opportunity to shape a fast-growing healthcare company
• Comprehensive benefits (medical/dental/vision)
• Home office stipend
• Competitive salary
• Paid holidays and generous PTO

Must be authorized to work in the US. Remote work is accepted within outlined locations.

We value diversity and are committed to an inclusive environment. Employment is considered without regard to race, color, religion, gender, sexual orientation, gender identity, veteran status, or marital status.