Implementation Manager, Engine X

Engine; Chicago (IL); Hybrid; USD 105,000 - 130,000; Full time

Benefits offered by this job

Equity for all employees

Hybrid-hub model environment

Remote-friendly options

Job summary

Engine is seeking an Implementation Manager, Engine X, to accelerate adoption of our card product across customers. You will activate accounts, drive card issuance, and align with Sales and Account Management to optimize opportunities.

This is a high-visibility role in a fast-moving environment and requires coordinating with multiple teams to deliver impact. The role involves working 3 days per week from our Chicago office at 500 W Madison St, Chicago, IL 60661, with hybrid arrangements for

Qualifications

• Minimum 3 years of experience in sales, account management, customer success, or fintech/payments-adjacent role.
• Experience with corporate cards, spend management, or B2B financial products is a strong plus.
• Ability to educate customers and build conviction, not just close deals.
• Proven ability to work cross-functionally across sales, product, and customer-facing teams.

Responsibilities

• Own Engine X activation and growth across existing accounts, collaborating with Account Managers to tailor activation plans.
• Serve as the primary contact for inbound Engine X applications from accounts without a dedicated rep.
• Meet with customers to educate them on Engine X and drive spend from first swipe to sustained usage.
• Partner with Sales to increase cards issued per account and expand department adoption.
• Use data to monitor growth, identify opportunities, and reduce friction in the customer journey.
• Provide customer feedback to the product team to shape future developments.

Skills

Sales experience

Account management

Customer success

Fintech/payments

Cross-functional collaboration

CRM tools

Performance dashboards

Tools

CRM tools

Performance dashboards

Reporting systems

Job description

About Engine

Engine is the all-one travel and spend management platform trusted by 38K+ businesses and groups representing 1.8M+ travelers. We're the retailer and the rails of business travel, one of the fastest-growing companies in travel tech, built on a decade of proprietary technology, supply, and pricing no one else can replicate. Other travel and AI companies run on our infrastructure to book real trips, hold rates, and move payments, without building any of it themselves. We built it, AI-forward at every layer, from how travelers book to how the rails run. That work has earned recognition as one of Fast Company's Best Workplaces for Innovators (2025), TravelTech's Reservation Platform of the Year (2026), and one of Built In's Best Places to Work (2020-2026).

Implementation Manager, Engine X

As an Implementation Manager, Engine X, you'll own how quickly and deeply our charge card product takes hold across Engine's customer base. You'll work directly with customers to activate their accounts, drive card issuance, and grow spend on the platform, while partnering with our Sales and Account Management teams to identify the best opportunities. This is a high-visibility, high-impact role for someone who thrives in fast-moving environments and wants to help build a category-defining product from the ground up.

Note: this role requires that you work 3 days/week from our Chicago office at 500 W Madison St, Chicago, IL 60661.

Your Mission

Drive Engine X Adoption

• Own Engine X activation and growth across our existing customer accounts, working alongside Account Managers to build tailored activation plans.
• Serve as the primary point of contact for inbound Engine X applications from accounts that don't yet have a dedicated rep, turning interest into activated, ramping customers.

Grow Spend and Card Issuance

• Meet directly with customers to educate them on Engine X, enable their teams, and drive spend, from first swipe to sustained usage.
• Partner with our Sales team to increase the number of cards issued per account and expand adoption across departments and business units.
• Use data to monitor growth, spot opportunities, and remove friction in the customer journey.

Build the Playbook

• Bring the voice of the customer back to our product team, turning field learnings into actionable feedback that shapes what we build next.

What You'll Bring to Engine

• Minimum 3 years of experience in sales, account management, customer success, or a fintech/payments-adjacent role
• Experience with corporate cards, spend management, or B2B financial products is a strong plus
• A consultative approach. You know how to educate customers and build conviction, not just close deals.
• Proven ability to work cross-functionally across sales, product, and customer-facing teams
• Comfort with CRM tools, performance dashboards, and reporting systems
• A metrics-driven mindset. You're energized by owning a number and building the strategy to hit it.

We'll Measure Success

You'll own Engine X application volume, spend growth on the platform, total cards issued, and overall adoption across our customer base. You'll work closely with our Growth, Inbound, Expansion, and Implementation teams.

OTE Compensation

In addition to a competitive base salary, our listed compensation range includes the estimated variable target. Your OTE (on-target earnings) are based on several factors including your experience, expertise, and location. In addition, all roles receive equity. Your recruiter will share your complete compensation package as you move through the process. Total OTE Range (Base Salary + Variable)

$105,000-$130,000 USD

The Engine Edge: Perks & Compensation

We believe in rewarding great work with great benefits:

• Compensation: Competitive base pay tied to role and experience, with equity for all employees. Some roles are also eligible for bonuses or commissions.
• Benefits: Check out our full list at engine.com/culture
• Environments for Success: Different roles have different needs in terms of the environments that drive success which is why we have a hybrid-hub model. Whether you are in one of our amazing offices or fully remote, we'll make sure you have what you need to succeed.

Perks and benefits may vary based on employment type, location, and more