Implementation Manager – Customer Onboarding (Loyalty SaaS) - EST timezone

Liquid Barcodes; Ohio; Hybrid; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as an Implementation Manager, leading the onboarding of clients onto a cutting-edge SaaS loyalty platform. In this impactful role, you will manage project delivery, collaborate with cross-functional teams, and refine processes to ensure seamless customer experiences. Your expertise will not only drive successful implementations but also contribute to the growth of a rapidly scaling technology firm. If you're passionate about project management and enhancing customer engagement, this is your chance to make a significant difference in the industry.

Benefits

Comprehensive health benefits

401(k)

Flexible work arrangements

Collaborative culture

Qualifications

• 7+ years in Project Management, ideally in SaaS.
• Experience in managing complex projects with tight deadlines.

Responsibilities

• Oversee project lifecycle for loyalty app implementations.
• Lead onboarding process and ensure customer success.

Skills

Project Management

Client Relationship Management

API Integration

Technical Acumen

Negotiation Skills

Stakeholder Management

Education

Bachelor’s degree in Engineering

Bachelor’s degree in Computer Science

Job description

Implementation Manager – Customer Onboarding (Loyalty SaaS) - EST timezone

Implementation Manager – Customer Onboarding (Loyalty SaaS) - EST timezone

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This range is provided by Liquid Barcodes. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$60,000.00/yr - $80,000.00/yr

About the Company

Liquid Barcodes is a leading SaaS technology platform specialising in loyalty programs and subscription programs for convenience retailers and foodservice retailers. We empower our customers with branded apps and an industry-leading loyalty platform to drive unmatched customer engagement, maximizing sales and profitability. Backed by Private Equity, we are on an exciting scale-up journey and looking for a Implementation Manager – Customer Onboarding to lead the implementation and onboarding of our customers in the US

Role Overview

As Implementation Manager – Customer Onboarding, you will lead the end-to-end delivery of our SaaS-based loyalty and subscription platform for key clients in the US market. You will oversee project requirements, timelines, customer relationships, and cross-functional teams to ensure on-time, high-quality implementations.

Beyond project delivery, you will play a critical role in presales, working alongside our sales team to engage potential clients, shape solutions, and demonstrate how our platform drives business value. Your expertise in both implementation and customer success will be key to winning new deals and ensuring long-term adoption.

You will report directly to the Head of Implementations, collaborating closely with Sales, Product, and Customer Success teams. As we scale in the US, you will be instrumental in refining our onboarding and delivery processes, ensuring that our platform becomes a trusted solution in the market.

Key Responsibilities

Project Leadership and Delivery

• Oversee the full project lifecycle—from kickoff through go-live—for loyalty app implementations, API integrations, and subscription program launches.
• Manage project requirements and set realistic timelines; conduct weekly status meetings and monitor milestones to ensure timely, high-quality delivery.
• Serve as the primary point of contact for client escalations during implementation and address issues proactively with internal and external stakeholders.

Onboarding Management

• Execute a structured onboarding process to ensure customers are set up for success from day one.
• Lead training sessions, platform walkthroughs, and documentation handovers to help clients fully leverage our loyalty platform’s features.
• Coordinate with internal teams—Sales, Customer Success, Product, and Technical Support—to create a seamless onboarding journey for each customer.
• Oversee a thorough handoff to Customer Success once the program is running smoothly, ensuring all deliverables are met and the client is fully operational.

Process Improvement and Scalability

• Continuously refine project management and onboarding processes, templates, and tools to drive efficiency and scalability in a fast-growing SaaS environment.
• Identify patterns or recurring issues to recommend platform enhancements or operational improvements that benefit future projects.
• Contribute to building a more “self-service, automatic, and flawless” operation by collaborating with Product and Development teams.

Team Collaboration and Stakeholder Coordination

• Work closely with cross-functional teams (Implementation, Product, QA, Sales, and Engineering) to align on project deliverables and timelines.
• Provide clear direction to internal resources (developers, designers, QA) and external vendors or partners.
• Report regularly to the Head of Implementations on project status, risks, and opportunities for improvement.

Reporting and Analytics

• Track and analyze key implementation and onboarding metrics (e.g., on-time delivery rate, time-to-value, resource allocation) to drive informed decisions.
• Provide weekly project status reports and comprehensive closeout documentation upon project completion.
• Collaborate with the Customer Success team to measure customer satisfaction, and program performance post-launch.

Your background

• 7+ years of Project Management experience in software implementation, ideally within SaaS, loyalty, or subscription-focused solutions.
• Proven track record of successfully delivering complex projects involving multiple stakeholders, tight deadlines, and integration requirements.
• Technical acumen: experience reading API documentation, creating high-level user flows, and translating business needs into technical requirements.
• Bachelor’s degree in Engineering, Computer Science, or a related field.
• Strong negotiation and presentation skills, comfortable interfacing with senior executives, technical teams, and end-users.
• Relationship Building & Stakeholder Management
• Collaboration & Cross-Functional Coordination - great team player
• Experience launching loyalty programs under Connexus standards, managing everything from initial configuration to final go-live and post-launch support.
• Familiarity with third-party integration (payment systems, POS vendors, digital wallets).
• Experience managing app releases to Apple Store and Google Play—or the willingness to learn these processes quickly.
• PMP or ACP certification (or other recognized project management credentials) showing commitment to best practices and continuous improvement.
• Lives in EST timezone

What We Offer

Competitive base salary in the range of $60,000–$80,000 USD gross per year.

Comprehensive health benefits, 401(k), and other standard US benefits.

Flexible work arrangements with opportunities for remote or hybrid work, depending on project needs.

Impactful role in a PE-backed, rapidly scaling SaaS company where your contributions will shape the future of loyalty and subscription programs.

Collaborative culture: Work alongside global team members in Norway, Spain, India, the US, and more, sharing best practices and driving mutual success.

If you’re passionate about managing complex projects, onboarding new customers, and guiding retailers in transforming their loyalty and subscription programs, we’d love to hear from you!

Apply Today and help us revolutionize loyalty in convenience and food service retail as our new Implementation Manager – Customer Onboarding in the US.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management and Information Technology

• Industries

  IT Services and IT Consulting

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