Implementation Manager

Vesta; United States; On-site; USD 130,000 - 170,000; Full time

Benefits offered by this job

Competitive salary & equity

Comprehensive medical, vision & dental

401(k) plan

Parental leave 16 weeks

Remote-first culture with SF hub

Flexible time off

Company offsites

Job summary

Vesta is building the next-generation system of record to automate and digitize mortgage origination workflows. We are an early-stage team with a strong focus on customer outcomes, product expertise, and enterprise-scale delivery.

You will own end-to-end implementations, working with finance industry clients to configure LOS and deliver measurable value. You will collaborate with product, sales, and engineering to align expectations and accelerate development velocity.

Qualifications

• Experience leading end-to-end implementation projects with enterprise clients.
• Customer-focused with ability to manage multiple stakeholders and workstreams.
• Strong collaboration with product, sales, and engineering teams to deliver outcomes.

Responsibilities

• Lead end-to-end implementation projects from sales handoff to post-go-live, coordinating multiple stakeholders and timelines.
• Become a Vesta product expert, oversee LOS configuration and act as a solutions consultant.
• Collaborate with cross-functional teams to ensure correct expectations, solutions, and development velocity for clients.
• Develop and maintain project documentation (plans, status reports) to assess progress and mitigate risks.
• Build strong relationships with customer stakeholders as trusted advisor for all implementation work.

Skills

End-to-end project management

Stakeholder management

Customer-focused approach

Solutions consulting

Cross-functional collaboration

Effective communication

LOS configuration

Tools

LOS configuration

Job description

Owning a home is a foundational part of building financial security and wealth in America. However, the tools and technology that support homeownership are antiquated, dependent on things like fax machines, handwritten documentation, and hours of manual review.

We're here to change it.

Vesta is the next-generation system of record to power the multi-trillion mortgage market. We believe that we are overdue for a core transformation – that in order to build a fully automated process and fully digital customer journeys, lenders will have to adopt a system of record platform that is modern, open, and orchestrated by best-in-class software workflows.

Who we are

Our founding team is no stranger to the complexities of the financial industry. As early employees at Blend, they spent years together focused on creating modern cloud infrastructure for banks. Now, with Vesta, they are transforming the mortgage industry by creating the most flexible, open and automated origination experience, benefitting financial institutions and their customers.

And, we're not alone.

We've received $55M in early stage financing from top tier investors, including Andreessen Horowitz, Conversion Capital, Bain Capital Ventures, and Index Ventures.

We believe that our team is our greatest competitive advantage and take pride in having a team of exceptional humans. As a team, we value humility, empathy, self-awareness, and an orientation towards action. If this sounds like you and you're excited by the idea of getting in at the ground level to be part of building the infrastructure that will power the future of the finance industry, we would love to hear from you!

Who you are

You're looking to join an early-stage team to build something BIG and industry changing. You love coming up with creative solutions to complex problems, working with customers to understand their goals and needs, and managing large scale, enterprise-level projects.

You are deeply customer focused, empathetic, and comfortable advocating for both the needs of the customer as well as the needs of the company. You aren’t intimidated about saying no when necessary to get to the right outcome.

You have experience navigating large scale projects that touch a wide variety of executive, business, and technical stakeholders, as well as experience juggling several different workstreams at a time.

You understand how software is deployed within mature enterprise organizations and you marry that with tight project planning and actioning.

You're a company builder and team player - you're excited to shape and grow the product alongside the culture and operating rhythm of the company.

About the role

As an early implementation manager at Vesta, you'll work closely with the team to:

• lead end to end implementation projects with our clients, from sales handoff through user testing and post-go-live, managing multiple stakeholders and critical timelines, all while ensuring we set the foundation for our customers’ ongoing success.
• become a Vesta product expert, understanding the nuances of how our product supports our customer’s wide ranging needs, overseeing the configuration and customization of the LOS, and acting as a solutions consultant throughout the implementation lifecycle.
• collaborate with cross-functional teams, in particular product, sales, and engineering, to ensure we deliver the right expectations, solutions, and development velocity for our clients.
• develop and maintain project documentation, such as project plans, status reports, etc, to help internal and external teams assess progress, next steps, and to help mitigate potential risks and issues.
• build strong relationships with our customer stakeholders, acting as a trusted advisor and single point of contact for all implementation related work.

Note: we don't expect you to come in understanding every nuance of the mortgage industry. However, being successful in this role will require a high degree of curiosity and willingness to understand the mortgage ecosystem.

• Competitive salary and equity
• Robust medical, vision, & dental coverage (~100% of employee premiums are covered)
• 401(K) plan offering
• Meaningful parental leave - 16 weeks fully paid for all new parents, birthing & non-birthing parents (applies to adoptions as well!)
• Remote-first culture with a hub in San Francisco
• Open & encouraged flexible time off
• Company offsites to get to know the team!

Our cash compensation amount for this role is targeted at $130,000 - $170,000/yr. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

At Vesta, we believe that the only way we can tackle the challenging problems in front of us is by having diverse perspectives and an environment that promotes inclusivity. We’re committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

As part of our onboarding process, we participate in the E-Verify program.