Implementation Manager

Vector Solutions; Tampa (FL); On-site; USD 90,000 - 125,000; Full time

Job summary

Vector Solutions is a leading, AI-enabled performance platform helping public, educational, and commercial sectors optimize safety, training, and workforce operations. The Implementation Manager will launch and support customers, guiding configuration, troubleshooting, and process automation to improve outcomes for both clients and our internal teams.

The role requires 3+ years in customer-facing software implementation within a high-growth SaaS environment, with strong collaboration,

Qualifications

• 3+ years in a customer-facing, service-oriented position focusing on relationship management.
• 3+ years implementing software for customers and able to pick up new technology quickly.
• Experience using Salesforce, Service Cloud, Churn Zero and other similar software.
• Experience working in a high growth SaaS environment.
• Bachelor's degree in Information Technology, Computer Science, Computer Engineering or related field preferred but not required.

Responsibilities

• Launch and support customers while working cross-functionally with Vector team members.
• Consult with customers to guide configuration and implementation decisions based on use case.
• Lead implementation meetings with customer project managers and stakeholders.
• Provide training and mentorship to junior team members and support team-wide strategies.
• Brief Directors, VPs, and executives on project status.
• Demonstrate excellent interpersonal and communication skills and resolve issues quickly.

Skills

Customer relationship management

Communication

Project coordination

Education

Bachelor's degree in IT/CS or related field

Tools

Salesforce

Service Cloud

Churn Zero

Job description

Job Type

Full-time

Vector Solutions is a leading, AI-enabled, performance platform powering safe, compliant, and efficient operations for the public, educational, and commercial sectors. We bring training, safety, and workforce operations together to boost readiness, reduce risk, and drive high-performance results for the everyday heroes who count on us.

The Implementation Manager is responsible for launching and supporting customers while working cross functionally with Vector team members to constantly improve and automate processes that not only benefit our customers, but the success of our team.

What You'll Do:

• Be passionate about implementing Vector Solution's technology to your assigned business unit.
• Be a consultative partner to guide configuration and implementation decisions based on the customer's use case and assist with platform configurations and troubleshooting.
• Lead implementation meetings with customer project managers and stakeholders
• Be able to jump in to assist with implementations and support of products as needed.
• Work towards professional development goals that align with company initiatives.
• Support the Director of Implementation with team-wide strategies and processes.
• Be able to brief Directors, VPs, C-Suite or any member of the executive team on project status.
• Provide training and mentorship to junior team members.
• Lead by example and perform duties in a respectful manner.
• Ability to perform in a self-managed environment.
• Excellent interpersonal skills needed to develop strong business relationships with clients.
• Familiarity with Microsoft Offices suite (Excel, Word, PowerPoint, Office), CRM (Salesforce), and the ability to learn additional software.
• Confidence presenting new ideas to clients and high-level executives.
• Outstanding customer skills, attention to detail, and expertise in resolving customer issues quickly.
• Excellent communication skills verbally and written in addition to presentation skills.
• Strong work ethic and ability to work independently with minimal supervision.
• Ability to adapt to new conditions, assignments, and deadlines.
• Excellent time management, goal setting and prioritization capability.
• Thrive working in a fast-paced, team environment.
• Other duties as assigned.

Requirements

What We're Looking For:

• 3+ years in a customer-facing, service-oriented position focusing on relationship management.
• 3+ years implementing software for customers and consider yourself tech savvy and able to pick up new technology quickly.
• Experience using Salesforce, Service Cloud, Churn Zero and other similar software.
• Experience working in a high growth SaaS environment.
• Preferably a graduate of Bachelor's Degree in Information Technology, Computer Science, Computer Engineering or any related field but not required.

What We Value:

• Teamwork - Above all, we're a team. We give and value feedback. We support each other, respect each other and work together to accomplish our common goals and serve our customers. Once we make decisions, we align behind them as a team.
• Customers First - Our customers' success is our success. They are why we are here. We work to earn the trust of our customers and always deliver on our commitments.
• Make a Difference - It's not a job, it's a calling. We have passion for our mission, for our customers, for our work, and for sharing a fulfilling experience with our fellow team members.
• Inclusiveness - Uniqueness is powerful. We support an environment of respect, belonging, and community that promotes a variety of perspectives and crucial conversations, leading to better outcomes.
• Act Now - We act with urgency. The best time to get something important done is now. We don't wait and let perfection be the enemy of good.
• Curiosity - We love a good challenge. We're scrappy, we stretch ourselves to be the best, ask questions, learn from our mistakes, and are dedicated to continually improving and growing.
• Ownership - We own the outcome and don't pass the buck. The score matters. We hold ourselves and each other accountable. We treat company resources like they are our own.

Who We Are:

Vector Solutions is a leading, AI-enabled, performance platform powering safe, compliant, and efficient operations across education, commercial, and public safety sectors. Our AI-driven software brings training, safety, and workforce operations together, embedded into daily workflows to boost readiness, reduce risk, and drive high-performance results.

We help keep the people who protect and serve others safe on the job. From firefighters and EMS crews, to educators and commercial workforces, we use AI-powered training, workforce scheduling, and performance management to build sharper skills and stronger readiness.

We have approximately 700 team members globally, headquartered in Tampa, FL, with additional offices in Cincinnati, OH, Bloomington, IN, New York, NY, San Diego, CA, and Manila, Philippines. Our mission: empower everyday heroes to make safer, smarter, better decisions.