Implementation Manager

Infinitus Systems; San Francisco (CA); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work

Equity

401(k)

Medical, dental, vision

Job summary

Infinitus Systems in San Francisco, CA, is seeking an Implementation Manager to lead AI agent and copilot deployments for pharma clients. You will own technical delivery, configuration, integration, and adoption, coordinating cross-functional teams to deliver scalable outcomes.

You’ll manage end-to-end client projects, apply agile practices, and drive successful pilots across healthcare stakeholders. A startup mindset and strong communication help you bridge clinical and technical partners.

Qualifications

• 4–5 years of experience in leading software implementation, technical consulting, or system integration for healthcare clients, ideally with SaaS platforms.
• Demonstrated ability to project manage and deliver client-facing technical projects end to end.
• Strong agile and project management skills to deliver customer features in two-week sprints.
• Hands-on experience working with Salesforce or other CRM platforms.
• Exceptional verbal and written communication skills—able to bridge business and technical stakeholders.
• Analytical thinker with excellent problem-solving skills and attention to detail.
• Comfortable working independently and juggling multiple fast-paced projects in a startup environment.

Responsibilities

• Lead Client Implementations & Pilots.
• Project Management.
• Client Engagement.

Skills

Implementation lead

Project management

Client engagement

Healthcare SaaS

Salesforce

Agile

Communication

Independent work

Tools

Salesforce

Mulesoft

CRM platforms

Job description

Help Build the Future of Healthcare AI

Infinitus is AI communications in service of patients.

Healthcare is inherently complex and siloed. We’re pioneering agentic communications to connect the entire system — any stakeholder, any channel, inbound and out. The result is intelligent care that reduces patient anxiety, increases speed to treatment, and enables teams to scale impact without stretching resources.

Our system combines industry-leading safety guardrails with the largest dynamic knowledge graph built on millions of real-world interactions. It’s why 44% of the healthcare Fortune 50 trusts Infinitus to turn fragmented touchpoints into seamless care for better patient outcomes.

The Mission

At Infinitus, our mission is simple: create time for healthcare by making access, adherence, and affordability easier than ever. We’ve automated over 7 million calls and 100M+ minutes of conversation — saving millions of hours for patients and providers.

Backed by over $100M from top investors including Google Ventures, Kleiner Perkins, Andreessen Horowitz, and Coatue, we’re a team that challenges the status quo and moves fast at the intersection of AI and healthcare. Infinitus was recently named to Fast Company’s World’s Most Innovative Companies and Business Insider’s top startups in healthcare.

As an Implementation Manager on the Customer Enablement team, you will lead the technical delivery of AI agent and copilot solutions for Big Pharma, Specialty Pharmacy, Pharm Hubs, Payor and Provider clients, with a focus on system integrations and pilot implementations. You’ll serve as a trusted partner to our clients, guiding them through the configuration, integration, and adoption of Infinitus solutions while ensuring seamless, scalable outcomes.

This role combines technical execution, project ownership, client engagement, and cross-functional collaboration. You’ll be instrumental in helping clients unlock the full value of our AI platform in clinical, commercial, and operational use cases.

What You’ll Do:

• Lead Client Implementations & Pilots
• Project Management
• Client Engagement

Minimum Requirements

• 4–5 years of experience in leading software implementation, technical consulting, or system integration for healthcare clients, ideally with SaaS platforms.
• Demonstrated ability to project manage and deliver client-facing technical projects end to end.
• Strong agile and project management skills to deliver customer features in two-week sprints
• Hands-on experience working with Salesforce or other CRM platforms.
• Exceptional verbal and written communication skills—able to bridge business and technical stakeholders.
• Analytical thinker with excellent problem-solving skills and attention to detail.
• Comfortable working independently and juggling multiple fast-paced projects in a startup environment.

Preferred Qualifications

• Experience working with or for pharmaceutical manufacturers or in life sciences technologies
• Familiarity with Mulesoft, or similar integration tools
• Exposure to AI solutions, digital transformation, or automation in healthcare.
• Experience in data integrations with EMR or payor systems.

Why Join Us?

• Shape the future of healthcare automation with cutting-edge AI.
• Work closely with the world’s top pharmaceutical brands.
• Collaborate with a mission-driven team in a high-growth, innovative environment.
• Enjoy flexibility, autonomy, and a remote-first culture.

Why You’ll Love It Here

Please Note: the following benefits are for salaried employees

• Hybrid work (SF office Mon/Tues/Thurs) + catered lunches (Bay Area Positions only_)_
• Competitive salary, equity, and 401(k)
• Wellness stipend & great benefits (medical, dental, vision)
• Generous PTO & parental leave
• Bi-annual offsites & a collaborative, mission-driven culture

Curious to Learn More?

• Read our Blog to hear from Infinauts about what we’re building
• Discover how our company values (CODES) guide us
• Follow our CEO, Ankit Jain, for industry updates

We’re building AI agents that tackle healthcare’s toughest problems and open new possibilities.

Infinitus Systems is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Infinitus Systems believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.