Implementation Manager

Confido; New York (NY); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Equity

Paid Relocation

Unlimited PTO

401(K) through Vestwell

Provided MacBook

Fully Paid Health, Dental, and Vision plans

Catered Lunches on Fridays

Free team dinners

Unlimited coffee and snacks

Job summary

Confido is looking for an Implementation Manager in New York City to oversee the onboarding of new customers onto their platform. You will manage the entire implementation lifecycle, ensuring client satisfaction through tailored training and support.

The ideal candidate will have a proven track record in enterprise software implementations and excellent project management skills. This role requires a builder mindset and a willingness to identify opportunities for process improvement.

Qualifications

• 3+ years of experience in software implementations.
• Ability to manage multiple projects with competing priorities.
• Strong technical understanding and comfort with software.

Responsibilities

• Own the full implementation lifecycle from kickoff to go-live.
• Deliver trainings and onboarding materials for users.
• Maintain implementation KPIs and reporting.

Skills

Project management

Technical curiosity

Stakeholder management

Problem-solving

Job description

Confido is the AI infrastructure powering CPG brands from deduction to production plan. We unify cash application, deductions, disputes, trade promotion management, forecasting, demand planning, and analytics in one integrated platform. The result: measurable time savings, smarter top- and bottom-line decisions, and the speed to scale.

Confido is trusted by 200+ brands managing $20B+ in revenue, including OLIPOP, Simple Mills, Dr. Squatch, Tropicana, and more.

We’ve achieved best-in-class growth and recently raised a $15M Series A led by Footwork Ventures and Y Combinator to accelerate our momentum.

The Role

We're hiring an Implementation Manager to help own the end-to-end onboarding experience for new Confido customers. This is a high-impact individual contributor role — you'll be the person who takes a signed contract and turns it into a live, thriving deployment.

You’ll work closely with customers, our product team, and our CS and sales teams to run scalable implementation processes across a growing roster of CPG brands. The ideal candidate has managed complex enterprise rollouts — whether in consulting, B2B SaaS, at a CPG brand, or a similar environment — and thrives on the structured problem-solving that great implementations demand. You will report directly to the Head of Implementation.

What You'll Do

Onboarding & Deployment

• Own the full implementation lifecycle — from kickoff through go-live — for new enterprise customers
• Manage detailed project plans, timelines, and workstreams across multiple concurrent deployments
• Configure and customize the Confido platform to match each customer's workflows, data structures, and operational requirements
• Drive customer-side stakeholder alignment, ensuring the right people are engaged at the right moments

Customer Enablement

• Deliver training programs, documentation, and onboarding materials that get users up to speed fast
• Run live onboarding sessions and workshops tailored to different user personas — from day-to-day operators to executives
• Track and optimize time-to-value across your book of implementations, identifying what drives faster, stickier adoption

Process & Infrastructure

• Apply and refine the implementation playbook — templates, checklists, escalation paths, and success criteria
• Maintain implementation KPIs and reporting to give the business visibility into onboarding health and velocity
• Identify patterns across deployments and feed them back into product to improve configurability and reduce implementation complexity over time

Cross-Functional Collaboration

• Partner with Sales on pre-sales scoping calls to set realistic timelines and surface implementation requirements early
• Hand off customers to CS with full context — ensuring a smooth transition and strong starting point for long-term success
• Serve as a key feedback loop into Product, translating implementation friction into actionable roadmap input

What We're Looking For

• 3+ years of experience managing enterprise software implementations, system deployments, or complex client onboarding — backgrounds in B2B SaaS, management consulting, CPG, systems integration, or similar are all welcome
• Proven ability to manage multiple simultaneous projects with competing priorities, stakeholders, and timelines
• Strong project management skills — you're comfortable owning a plan, running a status call, and escalating when something's off track
• Technical curiosity and comfort: you don't need to be an engineer, but you should be able to dig into data, configure software, and troubleshoot without hand-holding
• Experience working with CPG, retail, or supply chain customers is a plus — but not a requirement
• Builder mindset: you're energized by operating within process while still spotting opportunities to improve it
• Excited to be in our NYC headquarters 5 days a week

Perks + Benefits

• Equity
• Paid Relocation
• Unlimited PTO
• 401(K) through Vestwell
• Provided MacBook
• Fully Paid Health, Dental, and Vision plans
• Catered Lunches on Fridays
• Free team dinners
• Unlimited coffee and snacks featuring our brands

Confido provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.