Implementation Manager

Asana; Chicago (IL); Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Office in Chicago

Hybrid schedule

Job summary

Asana is seeking a consultant to guide enterprise customers through transitioning to Agentic Workflow Management (AWM). You will define AI-powered work, align stakeholders, and drive measurable outcomes across high-value workflows.

The role involves structured engagements from onboarding to launch, connecting AI capabilities to meaningful business results. Based in Chicago with an office-centric hybrid schedule, you will collaborate with executive sponsors and frontline teams to design,

Qualifications

• Demonstrates curiosity about AI tools and emerging technologies and applies them to productivity and decision-making.
• Proven experience in customer-facing implementation or consulting roles within SaaS or enterprise environments.
• Strong ability to guide teams through AI change management and user adoption in ambiguous settings.
• Experience leading structured onboarding engagements and cross-functional collaboration.
• Track record of aligning stakeholders and driving measurable outcomes across complex programs.

Responsibilities

• Lead structured onboarding engagements aligning stakeholders on platform setup and success metrics.
• Document and transition implementation plans capturing prioritized workflows and risk mitigation.
• Guide customers through process mapping, workflow configuration, and user acceptance testing.
• Coordinate cross-functional delivery across time-bound engagements and milestones.
• Develop deployment roadmaps defining how customers scale Asana AI usage over time.
• Lead recurring check-ins to monitor workflow performance and uncover new AI opportunities.
• Collaborate with Customer Success, Sales, and R&D to translate momentum into growth.

Skills

AI tools curiosity

Customer-facing

SaaS/enterprise consulting

Cross-functional collaboration

Change management

Executive stakeholder alignment

Structured onboarding

Job description

We are looking for a consultant who thrives at the intersection of process design, cross-functional coordination, and customer outcomes to guide enterprise customers through their transition to Agentic Workflow Management (AWM). In this role, you will help customers define what AI-powered work looks like for their organization, aligning stakeholders around a shared adoption plan and driving measurable impact across their highest-value workflows . You will design and lead structured, time-bound engagements from onboarding through workflow launch, moving customers to a platform where teams and agents execute work together. Engaging both executive stakeholders and front-line teams, you will operate with strong judgment in ambiguous environments to connect AI capabilities directly to meani ngful business results .

This role is based in our Chicago office with an office-centric hybrid schedule . The standard in-office days are Monday, Tuesday, and Thursday . Most Asanas have the option to work from home on Wednesdays . Working from home on Fridays depends on the type of work you do and the teams with which you partner . If you're interviewing for this role, your recruiter will share more about the in-office requirements .

What you'll achieve

• Lead structured onboarding engagements by aligning customer stakeholders on platform setup, workflow priorities, and shared success metrics while assessing workflow complexity to target high-impact Asana AI opportunities .
• Document and transition clear implementation plans that capture prioritized workflows, risk mitigation strategies, and next steps to ensure seamless execution and stakeholder alignment.
• Guide customers end-to-end through process mapping, hands-on workflow configuration, and user acceptance testing to deliver production-ready workflows with embedded Asana AI capabilities.
• Coordinate cross-functional delivery across time-bound engagements, aligning workflow owners, IT, business stakeholders, and end users through kickoff, enablement, and launch milestones.
• Develop deployment roadmaps and forward-looking documentation that define how customers scale Asana AI usage, optimize adoption, and expand use cases over time.
• Lead recurring operational check-ins with customer account teams to monitor workflow performance, surface user pain points, and unlock new AI adoption opportunities.
• Partner cross-functionally with Customer Success, Sales, and R&D to surface expansion signals, represent the voice of the customer internally, and translate account momentum into business growth .
• Build repeatable frameworks and engagement processes that bring operational consistency to delivery motions across a portfolio of enterprise customers.

About you

• Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making .
• Proven experience in customer-facing implementation or consulting roles, guiding structured onboarding or technical platform deployments within SaaS or enterprise consulting environments .
• Strong understanding of generative AI and platform technologies, including AI workflow design, agent orchestration, enterprise platforms, and data governance .
• Demonstrated ability to guide teams through AI change management and user adoption friction, meeting stakeholders where they are with empathy and building confidence in new workflows .
• Track record of managing complex, concurrent enterprise projects and workstreams, holding both internal and customer stakeholders accountable to key milestones and deliverables .
• Customer-centric approach with proven success facilitating discovery sessions and translating customer feedback into actionable configuration decisions .
• Strong bias toward action, comfortable navigating ambiguity, making sound decisions with incomplete information, and creating momentum in dynamic environments .
• Clear, structured communication skills with the ability to synthesize complex processes for diverse audiences ranging from executive spo nsors to front-line end users .
• Collaborative mindset with experience aligning cross-functional internal partners-including sales, customer success, product, and IT-to ensure seamless project delivery .

At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and sk ills, as this is critical to helping us achieve our mission .

What we'll offer

Our comprehens ive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission . We bel ieve that compensation should be reflective of the value you create relative to the market value of your role . To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equit