Implementation Manager

GRUBBRR®; Boca Raton (FL); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Equity opportunity

Office in Boca Raton

In-office collaboration culture

Job summary

GRUBBRR is seeking an Implementation Manager to lead end-to-end client onboarding for multi-location deployments across enterprise accounts. This high-visibility, client-facing role requires balancing scope, timeline, and budget while coordinating across internal teams and external stakeholders.

You will oversee training, onboarding, and post-implementation success, with fluent English and Spanish communication as needed.

Qualifications

• Bachelor's degree or equivalent experience in a relevant field.
• 3–7 years of project management, implementation, or enterprise onboarding experience.
• Experience managing complex, multi-site deployments.
• Proven ownership of scope, timelines, budgets, and delivery outcomes.
• Strong stakeholder management, including executive-level communication.
• Ability to manage multiple concurrent, high-complexity projects.
• Excellent negotiation, conflict resolution, and escalation skills.
• Comfortable collaborating with technical teams and supporting deployment activities.

Responsibilities

• Lead end-to-end client onboarding for multi-location deployments across enterprise accounts.
• Balance scope, timeline, budget, and stakeholder alignment; own outcomes.
• Coordinate across Product, Engineering, QA, Operations, and Customer Success.
• Drive requirements gathering and create project deliverables with technical design docs.
• Oversee training, onboarding, and operational discussions in English and Spanish when needed.
• Manage go-live, post-implementation support, and customer success handoff.

Skills

Project management

Stakeholder management

Multi-site deployments

Budget & scope ownership

Negotiation & conflict resolution

Executive communication

Technical coordination

On-site coordination

Education

Bachelor's degree in Business, IT, Communications, or equivalent

Tools

PMP certification

Job description

Implementation Manager - Client Onboarding (Bilingual – English/Spanish Preferred)

Location: Boca Raton, FL

Work Schedule: Full-Time, In-Office (Monday–Friday)

Compensation: Attractive annual salary + Benefits and Bonus

About GRUBBRR

GRUBBRR is a leader in self-ordering and guest engagement technology, transforming how commerce is transacted across restaurants, retail, hospitality, stadiums/arenas, and government environments. Our platform powers high-volume, real-world operations through self-service kiosks, POS, KDS, digital menu boards, online ordering, and advanced analytics. We are a fast-growing fintech and hospitality technology company working with some of the world’s most recognizable brands.

Role Summary

GRUBBRR is seeking a leader of the end-to-end delivery of complex, multi-location deployments across enterprise clients, including national franchise systems, large venues, and public sector organizations. This is a high-visibility, client-facing role responsible for balancing scope, timeline, budget, technical execution, and stakeholder alignment across sophisticated implementations involving hardware, software, and integrated payment systems. You will serve as the point of accountability for successful delivery, coordinating across internal teams and external stakeholders from kickoff through go-live and stabilization. This role is ideal for an Implementation / Customer Delivery Project Manager who thrives in fast-paced environments, operates comfortably at both strategic and execution levels, and takes full ownership of outcomes. GRUBBRR deployments often involve diverse, multi-layered operational teams, including frontline staff, site operators, and support personnel where Spanish is frequently the primary language.

Success in this role requires the ability to:

• Lead training, onboarding, and operational discussions in English and at times, Spanish
• Communicate effectively across executive stakeholders and on-site teams
• Ensure clarity, adoption, and alignment across all levels of the organization

What You’ll Do

Project Planning & Enterprise Delivery

• Create, manage, and maintain detailed project plans, timelines, and milestones across multiple concurrent implementations
• Deliver projects on time, within budget, and aligned to scope and quality standards
• Monitor progress, identify risks, and proactively adjust plans to ensure successful outcomes
• Track resource utilization and align projects with staffing and budget expectations

Customer & Stakeholder Leadership

• Serve as the primary client interface throughout the implementation lifecycle
• Build trusted relationships with enterprise stakeholders, franchise operators, venue leadership, and government counterparts
• Lead complex conversations related to scope, timelines, budgets, and change management
• Document and communicate key decisions, risks, and escalations clearly and professionally

Cross-Functional & Technical Coordination

• Drive execution across Product, Engineering, QA, Operations, and Customer Success
• Facilitate requirements gathering and contribute to development of project deliverables
• Coordinate creation of technical design documentation with Product Owners, Architects, and Developers
• Identify opportunities to leverage the full GRUBBRR platform to meet client objectives

Deployment, Configuration, QA & UAT

• Support configuration and customization of GRUBBRR solutions across deployments
• Develop and review QA and UAT scripts
• Lead User Acceptance Testing (UAT), including coordination, execution, and formal client sign-off
• Oversee site readiness, deployment coordination, and go-live execution
• Create training materials and deliver onboarding sessions

Governance, Reporting & Continuous Improvement

• Facilitate project status reviews and executive-level updates
• Define success metrics and lead post-implementation retrospectives
• Identify opportunities to improve delivery processes, scalability, and efficiency
• Reinforce standardized implementation frameworks and lifecycle methodologies

What Success Looks Like

• Consistent delivery of on-time, on-budget, high-quality implementations
• Strong, trust-based relationships with enterprise clients and internal stakeholders
• Clear governance, communication, and documentation throughout the lifecycle
• Seamless transition from implementation to ongoing customer success
• Continuous improvement in onboarding efficiency and scalability

Required Experience & Qualifications

• Bachelor’s degree in Business, IT, Communications, or equivalent experience
• 3–7 years of experience in project management, implementation, or enterprise onboarding
• Experience managing complex, multi-site or enterprise-level deployments
• Demonstrated ownership of scope, timelines, budgets, and delivery outcomes
• Strong stakeholder management skills, including communication with Director and executive-level clients
• Proven ability to manage multiple concurrent, high-complexity projects
• Strong negotiation, conflict resolution, and escalation management skills
• Comfortable working closely with technical teams, reviewing designs, and supporting deployment activities
• Must be able to work full-time in the Boca Raton office

Nice to Have

• Experience in hospitality technology, POS, kiosks, or fintech/payments
• Background working with franchise systems, stadiums/arenas, or government clients
• Familiarity with QA, UAT, and structured delivery methodologies
• Experience mentoring junior team members
• PMP or equivalent certification

Why Work at GRUBBRR

• High-impact role with true ownership and accountability
• Work on cutting-edge self-ordering, fintech, and AI-driven technologies
• Exposure to large-scale, high-visibility enterprise deployments
• Entrepreneurial environment within a rapidly scaling company
• Collaborative, performance-driven culture
• Beautiful Boca Raton office designed for innovation and teamwork
• Equity opportunity in a high-growth company
• Be part of a platform transforming how customers interact with businesses globally