Implementation Management Senior Specialist

Citi; New York (NY); Hybrid; USD 107,639 - 131,558; Full time

Job summary

Citi is seeking an Implementation Management Senior Specialist for its Tampa, FL location. The role involves delivering complex implementation initiatives, coordinating across business units, and driving process improvements within a hybrid work setting.

Minimum six years of experience translating policy shifts, improving efficiency, and managing cross-functional projects. Travel up to 15% for domestic and international assignments, with responsibilities spanning governance, risk assessment, and

Qualifications

• Bachelor's degree in Business Administration, Management, or related field.
• Six years of experience translating high-level policy shifts into operational requirements and processing adjustments.
• Experience in lean process redesign to improve efficiency without disrupting business continuity.
• Experience defining and implementing a Target Operating Model aligned with business strategy.
• Experience coordinating project governance forums across multiple business units.

Responsibilities

• Support and deliver complex implementation initiatives across business, operations, and technology.
• Assess and mitigate risks; escalate to avoid impact to project delivery.
• Plan work studies, organizational changes, and information flows for improved efficiency.
• Interface with internal partners, vendors, and stakeholders to drive implementation.

Skills

Policy translation

Lean process redesign

Operating model design

Governance facilitation

Project planning

Stakeholder management

Education

Bachelor's degree in business/related field

Job description

Implementation Management Senior Specialist

Location: Tampa, Florida, United States

Job Type: Hybrid

Job Req Id: 26971329

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Job Overview

Citibank, N.A. seeks an Implementation Management Senior Specialist for its Tampa, FL location.

DUTIES: Serve as a strategic professional responsible for supporting and delivering complex implementation initiatives by applying subject matter expertise to business, operational, and technology related projects. Gather and organize information on problems or procedures to support effective project evaluation. Stay abreast of developments within the functional area and contribute to implementation strategy by assessing applicability to assigned initiatives and the broader business. Confer with relevant personnel to ensure the successful functioning of newly implemented systems or procedures. Proactively assess appropriate solutions, identify and mitigate risks, and ensure timely escalation to avoid impact to project delivery. Plan studies of work problems and procedures, including organizational changes, communications, information flow, integrated production methods, inventory control, or cost analysis. Interface with, influence, and negotiate with internal business partners, vendors, and other stakeholders to drive implementation efforts and achieve smooth and timely execution. Interview personnel and conduct on site observations to assess unit functions, work performed, and the methods, equipment, and personnel used. Complete internal and external project-related activities, identify areas for process improvement, and recommend solutions to enhance effectiveness and efficiency. Analyze collected data and develop solutions or alternative approaches. Prioritize multiple projects simultaneously, monitor progress, and leverage metrics to identify optimization opportunities. Document study findings and prepare recommendations for implementing new systems, procedures, or organizational changes. Review forms and reports and consult with management and users regarding format, distribution, and purpose, identifying areas for improvement. Design, evaluate, recommend, and approve changes to forms and reports. Prepare manuals and train employees on new forms, reports, procedures, or equipment in accordance with organizational policy. Serve as a subject matter resource while ensuring adherence to internal policies, ethical standards, and applicable laws and regulations. A telecommuting/hybrid work schedule may be permitted within a commutable distance from the worksite in accordance with Citi policies and protocols.

REQUIREMENTS: Bachelor’s degree (will accept 3-year or 4-year U.S. or foreign degree) in Business Administration, Management, or a related field, and six (6) years of experience in the job offered or in a related occupation identifying or implementing strategic initiatives to improve processes and procedures. Six (6) years of experience must include: Translating high-level policy shifts into operational requirements and processing adjustments to assess how policy changes impact operations, risk, and compliance; Lean process redesigning to improve efficiency and control without disrupting business continuity by automating or streamlining workflows to meet new strategic objectives; Defining and implementing a Target Operating Model framework that aligns with business strategy to identifying gaps between current state and future state models and managing the transition; Coordinating project governance forums to facilitate mediation between key stakeholders and assisting in decision making by establishing clear communication channels and plans between stakeholders across multiple business units to monitor progress and assess potential impact to project delivery; Creating comprehensive project plans that are fully customized to meet the end users’ specific requirements including critical path, key deliverables, scope, milestones, actions, risks, and issues; and Navigating cross-border operational complexities by adapting project strategies to diverse regulatory, cultural, and business environments to ensure alignment between global standards and country-specific practices to drive effective implementation and stakeholder engagement. 40 hrs./wk. 15% domestic and international travel required. Applicants submit resumes at https://jobs.citi.com/ ( opens in new window). Please reference Job ID #26971329. EO Employer.

Wage Range: $119,599.50 to $119,599.50

Job Family Group: Implementation

Job Family: Implementation Management

Most Relevant Skills: Please see the requirements listed above.

Other Relevant Skills: For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date: Sept 04, 2026

Automated Processing and AI: We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right ( opens in new window)

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