Implementation Lead (Onsite)

RTX; Annapolis (MD); On-site; USD 69,000 - 131,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Tuition reimbursement

Student Loan Repayment

Life insurance

Disability coverage

Parental leave

Wellness program

Employee assistance program

Job summary

RTX is seeking an Implementation Lead for Collins Aerospace’s Messaging Implementation Engineering team. You will implement, modify, configure, test, and document airline middleware messaging connections and routing between Collins CAS services and customer end systems.

You will work with Engineering Manager, Program Management, and customers across disciplines, configuring Java/JavaScript apps, managing global deployments, and providing technical guidance to sales and service delivery teams.

Qualifications

• Typically requires a STEM degree with at least 2 years of relevant experience.
• Experience with messaging systems and airline operational messaging.
• Project management skills and customer-facing experience.
• Ability to work with internal/external customers and meet deadlines.
• Experience in an international, cross-functional team environment.

Responsibilities

• Configure software applications and services using Java/JavaScript.
• Lead and manage multiple global customer implementation projects.
• Troubleshoot issues and provide written responses to questions.
• Advise internal teams on technical matters and solutions.
• Collaborate with customers during troubleshooting and service delivery.
• Maintain strong organizational skills to handle varied workloads.
• Apply analytical thinking to assess issues and identify solutions.
• Participate in on-call rotations for after-hours support.

Skills

Project management

Customer interactions

Independent work

Cross-functional teamwork

Problem solving

Education

STEM degree

Tools

Java

JavaScript

IBM WebSphere MQ

Networking basics

Job description

At RTX, the world’s largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.

Collins Aerospace Connected Aviation Solutions (CAS) Networks and Messaging Services support over 1,500 aviation customers transmitting over 75 million messages per day across the Aviation community. We are currently seeking an Implementation Lead with a passion for aviation to join the Messaging Implementation Engineering Team.

The candidate will work directly with Engineering Manager, Program Management, Customers and Technical Engineering leads across multiple disciplines and supporting groups. The candidate will support our Messaging team with implementing / modifying / configuring / testing / documenting airline middleware messaging connections and routing between Collins Aerospace - CAS airline message services and customer end systems.

What You Will Do

• Configure software applications and services using Java/JavaScript.
• Manage multiple global customers facing implementation and migration projects/tasks.
• Partner with the operations team to troubleshoot customer issues and provide written responses to questions.
• Provide technical advice to internal sales, product and service delivery teams.
• Work directly with our internal and external customers for troubleshooting and service support.
• Demonstrate strong organizational skills with the ability to efficiently manage workloads of varying complexity.
• Apply analytical and problem‑solving skills to effectively assess issues and identify solutions.
• Participate in on‑call rotation duties to provide after‑hours support as needed.

Qualifications You Must Have

• Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and a minimum of 2 years of prior relevant experience unless prohibited by local laws/regulations.
• Experience with messaging systems / protocols / messaging formats such as Type B and ICAO messaging formats.
• Project management skills and experience.
• Experience with Commercial Airline / Global Distribution Service operational messaging.
• Experience interacting with internal and external customers.
• Demonstrated experience managing deadlines and troubleshooting issues in a positive and engaging manner.
• Expreience working independently and in an international, cross-functional team environment.
• Experience troubleshooting and resolving system and connectivity issues.

Qualifications We Prefer

• Experience with IBM WebSphere MQ (MQSeries) middleware messaging and queuing.
• PMP or equivalent certification.
• High-level understanding and knowledge of core networking, subnetting, firewalls, VPN, AWS connect.
• Network and/or routing configuration experience.

Role Type

*Please ensure the role type defined below is appropriate for your needs before applying to this role. This position is classified as:

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

What We Offer

• Medical, dental, and vision insurance.
• Three weeks of vacation for newly hired employees.
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option.
• Tuition reimbursement program.
• Student Loan Repayment Program.
• Life insurance and disability coverage.
• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance,critical illnessinsurance, group legal, ID theft protection.
• Birth, adoption, parental leave benefits.
• Ovia Health, fertility, and family planning.
• Adoption Assistance.
• Autism Benefit.
• Employee Assistance Plan, including up to 10 free counseling sessions.
• Healthy You Incentives, wellness rewards program.
• Doctor on Demand, virtual doctor visits.
• Bright Horizons, child and elder care services.
• Teladoc Medical Experts, second opinion program.
• And more!

The salary range for this role is 68,900 USD - 131,100 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attendselect steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on‑site, hybrid or remote.