Role Overview
This role is hands‑on and delivery‑focused—you will own solution design, configuration, and client engagement across the full implementation lifecycle. You will work within a squad‑based model (PM + Functional Consultants), supporting multiple concurrent projects while maintaining high‑quality, on‑time delivery. You will serve as a trusted advisor and solution lead, ensuring that NetSuite is implemented in alignment with industry best practices and the client’s operational realities.
Key Responsibilities
- Lead functional delivery across all implementation phases: Engage → Drive → Enable → Convert → Optimize
- Conduct discovery & requirements workshops, solution design sessions, and system walkthroughs
- Configure NetSuite across Financials, P2P, O2C, and Inventory workflows
- Translate business requirements into scalable NetSuite solutions aligned to best practices
- Partner with Project Managers on scope, timelines, deliverables, and change control (PCRs)
- Support data migration (mapping, templates, validation, test loads)
- Guide User Acceptance Testing (UAT) and go‑live readiness
- Deliver system walkthroughs and training sessions
- Collaborate with technical teams on integrations and customizations
- Identify risks early and provide proactive recommendations
Implementation Focus
- Multi‑location and franchise business models
- POS integrations (Toast, Square, NCR)
- High‑volume transaction environments and daily sales reconciliation
- Inventory across locations and centralized purchasing
- Cash management and store‑level financial visibility
- Labor cost tracking and operational reporting
- Vendor procurement and supply chain workflows
- Integration with delivery platforms and external systems
Required Skills & Competencies
- Strong NetSuite configuration experience
- Expertise in ERP processes (R2R, P2P, O2C)
- Experience leading workshops and solution design sessions
- Ownership of solution design documentation (SDD)
- Experience driving UAT and go‑live readiness
- Understanding of data migration strategies
- Ability to balance best practices with business needs
- Strong communication and stakeholder management skills
Desired Experience
- 5+ years of NetSuite implementation experience
- Restaurant, hospitality, or franchise industry experience
- POS and high‑volume system integration experience
- Exposure to SuiteBilling, Advanced Inventory, Revenue Management
- Familiarity with Celigo, Boomi, or similar platforms
Education & Certifications
- Bachelor’s degree or equivalent experience
- NetSuite certifications preferred (SuiteFoundation, ERP Consultant)
Travel Requirements
- Up to 50% travel may be required depending on client needs
What Makes This Role Compelling
- Lead full‑cycle implementations
- Work on complex, multi‑entity environments
- High visibility and direct client impact
- Influence solution design and delivery approach